Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,564 Reviews
Call Service Center (888) 433-2764

1,564 Reviews of Ken Ganley Ford Parma - Service Center

Sort by
December 10, 2024

Mixed communication, long wait and had to return to fix. Service Dept is good. I would recommend. More

by PurpleLilac
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

Dec 13, 2024 -

Ken Ganley Ford Parma responded

Hello, thank you; we appreciate your feedback! Thanks again for the recommendation, and have an amazing day!

December 08, 2024

Helped with a battery issue, very informative, checked on me while waiting for my vehicle More

by jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Jen, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

December 07, 2024

The service department got the truck in that day and it the problem was fixed the next day. Faster then expected with getting the part delivered. The service woman was very helpful More

by diandrdek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

Dec 12, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 07, 2024

Service scheduling was easy on line. Service time was quick once I arrived and checked in the vehicle. Would have liked to have had a courtesy vehicle wash. More

by ELMWOODJOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, John, and for taking the time to leave us this feedback!

Dec 12, 2024 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

December 07, 2024

Very and knowledgeable kept you updated at all times on your car status work was on time More

by Fednut1717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Dec 12, 2024 -

Ken Ganley Ford Parma responded

Hi, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 07, 2024

Service was excellent from my greeting to the explanation of the service my vehicle needed More

by JSCHUMITSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

Dec 12, 2024 -

Ken Ganley Ford Parma responded

Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 07, 2024

Service is easy, pickup is the way to go for our schedules. Top notch service. More

by DNM0485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

Dec 12, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 07, 2024

Great professional and very friendly always recommend. They always kept me up to date on repair More

by kjf1rl1k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

Dec 12, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

December 05, 2024

Bought our EcoSport here. Had a friend mechanic right down the street. He kept us up to date on services. He has since retired. Coming back to the dealership was a great e More

by NJOMLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2024 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with George here at Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

December 04, 2024

Austin was easy and straight forward to work with. I wasn’t planning on signing, but hearing my needs, he found a perfect solution to my current needs. I will contact him in 12 months to purchase More

by MFRIETCHEN1367
Recommend Dealer
Yes
Employees Worked With
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2024 -

Ken Ganley Ford Parma responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1
...
10
11
12
...
157