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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,806 Reviews
Call Service Center (888) 433-2764

1,806 Reviews of Ken Ganley Ford Parma - Service Center

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March 22, 2025

2nd time for cam phasers awesome job truck runs like new Work was done in amazing time thanks Ganley Ford parma More

by LUV2PLUMB911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 22, 2025

Great service and communication. Speedy repair time and didnt leave me out of the loop on what was going on. Thank you! More

by Kyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Skipper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2025 -

Ken Ganley Ford Parma responded

Hello Kyle, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 22, 2025

I was treated with professionalism and appreciation by Dylan in the service department. My issue was addressed, repaired and I was notified when my car was ready to go. Dylan did a great job communicati More

by FPEDERSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2025 -

Ken Ganley Ford Parma responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 22, 2025

Nothing compare to a dealership that not only tells you they appreciate you, But shows you S/O to the owner Tom Yerace and his amazing staff. More

by yopowchiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2025 -

Ken Ganley Ford Parma responded

Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 22, 2025

The best customer service! !! Hands down! They did everything they promised and followed up with phone calls. More

by Bob Mawby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2025 -

Ken Ganley Ford Parma responded

Hello Bob, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 20, 2025

Great sales and service. Valet service on time and very personable. Relayed my preferences to service department More

by mszelaski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
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Mar 23, 2025 -

Ken Ganley Ford Parma responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

March 19, 2025

At the Parma Facility on Brookpark Rd I was glad to get my battery replaced, even though I didnt have an appt. Was there at 730 am and finished by 9 am Thank you Alica for your service More

by TGEORGEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2025 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. Alicia and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

March 18, 2025

Dylan is super polite, always keeps me informed about my service and is a pleasure to do business with. Will go back definitely!!! More

by katherine_boggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2025 -

Ken Ganley Ford Parma responded

Hi Katherine: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Dylan delivered such a great experience!

March 17, 2025

Dave Moga gets 5 stars. The repair tech gets 2 stars. Got truck back after 3 weeks and still not fixed. More

by Karl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team, Karl. While it's great to hear that Dave delivered such a great experience, we're sorry that you weren't fully satisfied with your experience. Please don't hesitate to reach out to us directly if we can of any further assistance.

March 17, 2025

Best service trip ever. Will continue to come back. Can't recommend this dealership and advisor more More

by Happy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2025 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

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