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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,831 Reviews
Call Service Center (888) 433-2764

1,831 Reviews of Ken Ganley Ford Parma - Service Center

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April 06, 2023

I have been coming here for quite a while and will continue to do so. They do their best to get you in as soon as possible, are very up front with service and explain issues well. The staff are very c More

by marklongfellow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach, C'ontae Prescott
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Apr 07, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 04, 2023

George- the gentleman who took care of me and my car was very efficient and knowledgeable I would go to go to Ken Ganley again. ! More

by JoAnn Fisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George- service department , Carlyle Franklin, Mike LaScola
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Apr 05, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us, JoAnn. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 04, 2023

very thoughtful and very helpful excellent customer service skills good communication to the customers overall good More

by joanneinbayvillage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : C'ontae Prescott
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Apr 05, 2023 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 03, 2023

George wasthe person who helped with my car problem. I brought my car in for a recall and had to get the throttle body replaced. He kept me informed about my car. More

by Onilong37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 03, 2023

Dave Moga Was nice and curious. My car was nice and clean after the service More

by ROBERTCARDONACARDONA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2023 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 03, 2023

Great service. Friendly accommodating staff On time and efficient. Will definitely recommend to family and friends More

by paulaknight058
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : C'ontae Prescott
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Apr 04, 2023 -

Ken Ganley Ford Parma responded

Thank you, Paula, for sharing about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

April 02, 2023

Was a bit intimidated with the pitch that my car was dangerous to drive, Ganley’s assessment conflicted with what I heard elsewhere. More

by Fusion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman, C'ontae Prescott
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Apr 03, 2023 -

Ken Ganley Ford Parma responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

April 01, 2023

They listened to my issue. Found it and fixed it. I can’t say how happy I am. Attentive. We’re open on Saturday so I could pick me vehicle up. Pleasant. Explained everythi More

by Lschneider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George at the Service Desk 5 stars, C'ontae Prescott
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Apr 02, 2023 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

Apr 04, 2023 -

Ken Ganley Ford Parma responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

March 31, 2023

Ken was so kind to me. Work completed so quickly Thank you. For all your help Ken More

by schrec1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
Report | Print
Apr 02, 2023 -

Ken Ganley Ford Parma responded

Thank you for your review and kind words for Ken! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

Apr 03, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you so much for the positive review! We hope to see you soon!

March 31, 2023

Whole team was great! They are always great. I highly recommend for service and sales. More

by Jeruito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman, C'ontae Prescott
Report | Print
Apr 02, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

Apr 03, 2023 -

Ken Ganley Ford Parma responded

Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

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