Ken Ganley Ford Parma - Service Center

Always have come back. .we bought our 2 cars here. Always great service people & techs give great explanations too. We had both cars in for alignments & the works oilchange .we bought our 2 cars here. Always great service people & techs give great explanations too. We had both cars in for alignments & the works oilchange pkg too..one car also needed front breaks & so those were done on their recommendation as well. Both cars now 9+ years old. Love our Mustang & our Cmax Hybrid!! More

They are always busy. However, they get the job done. It may not be that day but it gets done. However, they get the job done. It may not be that day but it gets done. More

This dealership is awful. I wouldn’t recommend anyway to buy or lease from here. I wouldn’t recommend anyway to buy or lease from here. More

My experience was great! Great customer service. Answered all my questions. Would definitely recommend others. Great customer service. Answered all my questions. Would definitely recommend others. More

Exceptional service great people and very very excellent turn around time ...always calls when service is complete. turn around time ...always calls when service is complete. More

I had a warranty replacement that was supposed to take 2 hours. After 2 hours, I received no communication from the dealership. After 2.5 hours, I called and was told someone would call me right back. After hours. After 2 hours, I received no communication from the dealership. After 2.5 hours, I called and was told someone would call me right back. After 3 hours, no one had called me back so I showed up to the service desk. After 3.5 hours, I was brought into the service managers office and told there were $1,300 worth of repairs I should get done right now. When I declined, they assured me my vehicle would be right out "any minute". 4 hours after I dropped off my car, I finally got my keys and car back and was able to leave. Everyone I spoke with was courteous, but the lack of communication and having to wait twice as long as originally planned made this a very frustrating visit. More

Glad they’re near us. Excellent service and expeditious. Thanks! I would recommend it to all my friends. Excellent service and expeditious. Thanks! I would recommend it to all my friends. More

I caught Ken in service in several lies. Each time I caught him and challenged him in a lie, he would quickly back pedal. In short he was lying on several levels. I will not bring my truck b Each time I caught him and challenged him in a lie, he would quickly back pedal. In short he was lying on several levels. I will not bring my truck back for service. I will take it back a different Ford Dealer. More

I have been coming here for quite a while and will continue to do so. They do their best to get you in as soon as possible, are very up front with service and explain issues well. The staff are very c continue to do so. They do their best to get you in as soon as possible, are very up front with service and explain issues well. The staff are very courteous and friendly, the waiting area is adequate for a dealership. More

George- the gentleman who took care of me and my car was very efficient and knowledgeable I would go to go to Ken Ganley again. ! very efficient and knowledgeable I would go to go to Ken Ganley again. ! More