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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,825 Reviews
Call Service Center (888) 433-2764

1,826 Reviews of Ken Ganley Ford Parma - Service Center

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April 17, 2023

I get great service friendly people they take good care of my car whatever questions I have they answer them and I really have no problems when I bring my car to be service or fixed More

by Dently B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 24, 2023 -

Ken Ganley Ford Parma responded

Hi Dently, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

April 15, 2023

I Always have had a good experience there, would recommend them to all my friends More

by FRAN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2023 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

April 14, 2023

Friendly people, easy to work with, work done as scheduled and done on time. Easy in and out. More

by REDATEGF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2023 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 13, 2023

I have been waiting 4 months for a call back on a recall notice. Each time I have called they have no update and say the parts are on order. I do long distance driving and this is a huge concern for me. More

by Brett
Service Communication
Recommend Dealer
No
Employees Worked With
Carlyle Franklin, Ken Pitman
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Apr 17, 2023 -

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns.

Apr 18, 2023 -

Ken Ganley Ford Parma responded

Hi Brett. I called and left you a voicemail today but I also wanted to get you info regarding your review. The recall came out in January 2023 and we did order the part, a drain tube kit, but the parts are still on back order. Every Ford dealership is limited to ordering 4 per week and we have serveral customers waiting just like you. Unfortunately NHTSA / Ford sends out letters to customers informing them of the recalls and informing you to schedule an appointment with us ASAP when we do not have the parts in stock. The good news is that Ford has not issued instructions to stop driving your vehicle under this recall. But we do apologize that you are waiting for this recall to be rectified and we understand your frustration, we too are waiting and wish that we could get everyone’s recalls fixed immediately! But we’re unfortunately at the mercy of Ford supplying the parts. Someone will contact you as soon as we receive your parts! Please let me know if there’s anything else that I can help you with in the meantime! Jody Wheatley Customer Relations Manager

April 12, 2023

Over priced ,and to wait for 3 hours and no car to have till car is done ,is annoying More

by sciurlik@msn.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2023 -

Ken Ganley Ford Parma responded

Thank you for the feedback, and we apologize that you had to wait longer than you would have preferred.

April 12, 2023

I enjoyed working with everyone at the dealership and I even referred my daughter in law to Cindy More

by Benne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CH and Dan
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Apr 12, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

April 12, 2023

Always have come back. .we bought our 2 cars here. Always great service people & techs give great explanations too. We had both cars in for alignments & the works oilchange More

by WEBELIEVE828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't have techs names..but 5stars
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Apr 13, 2023 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 12, 2023

Was scheduled at 1030 a. m. with a 1 1/2 hr wait. Was called at 1230 because they were closing so I needed to come get my car. The car was not ready. The assistant manager who More

by Bug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
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Apr 12, 2023 -

Ken Ganley Ford Parma responded

Thank you for the feedback, it helps us address things and work at getting better and providing the best possible experience for our customers. We apologize that it took a little longer than we predicted & we will address this with our staff. Thanks!

Apr 15, 2023 -

Ken Ganley Ford Parma responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Apr 18, 2023 -

Bug responded

Jody contacted me. She listened to my concerns and seems to truly care about improving things from the customers perspective. I will be back and I am hopeful things improve.

April 11, 2023

They are always busy. However, they get the job done. It may not be that day but it gets done. More

by rob61270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

April 10, 2023

This dealership is awful. I wouldn’t recommend anyway to buy or lease from here. More

by EJP0924
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
C.J. Overman
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2023 -

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you. You can send us your name and phone # here OR email our customer relations manager at JWheatley@GanleyAuto.com

Apr 12, 2023 -

EJP0924 responded

Once they lock you in as a customer, service goes completely out of the window. I have so many stories that’s not even worth going into detail because nothing has or will change. I can’t wait to turn my vehicle lease in. This might be the worst dealership on the planet. Seriously.

Apr 14, 2023 -

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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