Ken Ganley Ford Parma - Service Center

It’s was awesome transaction their service and product were the best I’m so glad I met someone like Mr bolaji Adeyemi who convince me to see the light in the company thank you at ken Ganley were the best I’m so glad I met someone like Mr bolaji Adeyemi who convince me to see the light in the company thank you at ken Ganley More

I had prior work done on my vehicle back on January 24, 2023 and picked up on January 31, 2023. Unfortunately, I noticed weeks later there were damage done to my interior. This made me extremely upset es 2023 and picked up on January 31, 2023. Unfortunately, I noticed weeks later there were damage done to my interior. This made me extremely upset especially considering my vehicle had 9,566 miles and I spent a lot of money on the purchase back on 10/2021. Furthermore, should not have to take my vehicle to be serviced to have damage done. I was not having any response from the temporary service manager and felt as if he was ignoring my concerns and calls forcing me to contact the corporate office. I commend the Director of Customer Relations, Patrick for personally contacting me and speaking on my behalf to the manager of the dealership and the recently hired Service Manager, C'ontae. He listed to my concerns and extended a sincere apology. Shortly thereafter, I received a call from the new service manager to make arrangements for the repair work to be done and offering an apology of his own including a rental car while being serviced. I commend them both for taking ownership and turning a very bad customer experience into a good one, I felt valued when I left the dealership! I appreciate the service manager taking the lead and personally making sure the work was completed properly but equally important overseeing the repairs and keeping me in the loop with updates. Also, want to recognize Carlyle who always puts the customer first and delivers quality customer service interaction, she truly takes pride in her work. Additionally, recognize Ken at the service desk for all his assistance and kindness he extended my way. Lastly, much recognition to the service tech, Shawn for all his hard work with the repairs and meeting my expectations! Job well done! These individuals are the definition of excellence and are the "A" team! These individuals know the true meaning of making every moment matter and are worthy of all recognition and earned this compliment! More

My visit was a big improvement from the last time I had service. I very much appreciated the fact that they covered the seats with a piece of plastic and everything was almost as clean as I left it .. clea service. I very much appreciated the fact that they covered the seats with a piece of plastic and everything was almost as clean as I left it .. clean off the steering wheel as usual. The service man who took care of me was very pleasant and efficient. More

Great dealership always treated with respect. Bought my explorer there and may buy another someday. Bought my explorer there and may buy another someday. More

Too expensive, almost $400 for labor and it was only there 3 1/2 hours. there 3 1/2 hours. More

They were very professional and handled my situation in a timely manner . I was very pleased with the service and would recommend the service department to anyone who may ask. I even requested a Dealer Adver timely manner . I was very pleased with the service and would recommend the service department to anyone who may ask. I even requested a Dealer Advertisement Plate for the front and they not only gave me one but put it on my car for me. More

Clean and efficient. I had work done, and a clamp broke on my rear door. They got me in and fixed issue in one day! I had work done, and a clamp broke on my rear door. They got me in and fixed issue in one day! More

Great customer service the sales technician did everything in his power to help me with my issues everything in his power to help me with my issues More

Very helpful and accommodating. Made sure everything was correct. Fixed pricing issue when I needed it very understanding Made sure everything was correct. Fixed pricing issue when I needed it very understanding More

Thorough information, courteous and prompt service. The cost was insane and I am concerned for my next visit in regards to price. Overall, I'm satisfied. The cost was insane and I am concerned for my next visit in regards to price. Overall, I'm satisfied. More