Ken Ganley Ford Parma - Service Center

First time here. Spent a decade at another dealership, but going forward. It’s Ganley all the way! Impressive, responsive, they go above and beyond. Just sorry it too Spent a decade at another dealership, but going forward. It’s Ganley all the way! Impressive, responsive, they go above and beyond. Just sorry it took us so long to figure out there IS a difference in dealerships and service even for the same brand (Ford). Thanks again, Ganley guys and gals! More

Awesome customer service. We were coming in from our of town and our car broke down. They were able to get us back on the road in no time. We were coming in from our of town and our car broke down. They were able to get us back on the road in no time. More

Treat you very nice and it doesn’t take very long very nice people there nice people there More

Very good service and easy to talk to good workers stayed a little longer than usual so I could pickup my car stayed a little longer than usual so I could pickup my car More

I don't feel like I can trust them when they say I need specific work done on my vehicle. Twice it has turned out that I didn't need what they said I did. The outside of the dealership and the used car dea specific work done on my vehicle. Twice it has turned out that I didn't need what they said I did. The outside of the dealership and the used car dealership is so rundown, and it's an eyesore. More

The service was excellent. We had car trouble on highway, traveling between Michigan and Maine. C'ontae Prescott was wonderful. We were back on the road in 3 hours. Tonya Arnet We had car trouble on highway, traveling between Michigan and Maine. C'ontae Prescott was wonderful. We were back on the road in 3 hours. Tonya Arnett More

3 times for same problem. 3 days car in shop on the third visit for same problem. Promised call not received because service staff person went home early. At arrival to finall 3 days car in shop on the third visit for same problem. Promised call not received because service staff person went home early. At arrival to finally get the car, $120 higher price than quoted and confusion as to how they got there. Pleasant people, but disjointed and confusing, and dropped communications. Definitely drop down in service from prior years. I live five minutes away but feel forced to look elsewhere. More

Unclear estimate given, there were repeated mistakes on the bill, didn’t apply coupon properly. Update: They have reached out and have made an effort to ensure my issues were resolved. the bill, didn’t apply coupon properly. Update: They have reached out and have made an effort to ensure my issues were resolved. More

I've taken my truck in for service and can't get any calls back on parts. Tried several times and get no help. Very disappointed. calls back on parts. Tried several times and get no help. Very disappointed. More

Great service, especially with George. He was thoughtful, knowledgeable and professional. I highly recommend to all. He was thoughtful, knowledgeable and professional. I highly recommend to all. More