Ken Ganley Ford Parma - Service Center

I am impressed! This location deserves an A+. Very professional and great customer service. I would like tongive a shout out to our Service Advisor, George Hadgigeor This location deserves an A+. Very professional and great customer service. I would like tongive a shout out to our Service Advisor, George Hadgigeorgiou. Class act! Thanks for all you do! More

This dealership was great! Very friendly, knowledgeable employees. They explained everything to me well and resolved the issues in a timely manner. I will be a returning custom Very friendly, knowledgeable employees. They explained everything to me well and resolved the issues in a timely manner. I will be a returning customer for sure! More

My service appointment went well friendly service representative kept me informed while I waited also explained in detail the process to complete my service. representative kept me informed while I waited also explained in detail the process to complete my service. More

My first time going there because ford decided to close the liberty ford in Parma hts dealership that I've been going for years. They were good people there. So I'm guessing it'll take time for me to get the liberty ford in Parma hts dealership that I've been going for years. They were good people there. So I'm guessing it'll take time for me to get to know this staff. Hopefully I'll find 1 service person I like so they can get use to me and I get use to talking to this person. More

Great service, great dealership. I would recommend it. To my family and friends. This is convenient for me. Close to the house. I would recommend it. To my family and friends. This is convenient for me. Close to the house. More

Their service department was very helpful in quickly solving my problem will my car. The gentleman that helped me was Matt. He answered my questions. Under the plan that I have he pointed out I neede solving my problem will my car. The gentleman that helped me was Matt. He answered my questions. Under the plan that I have he pointed out I needed new wipers. While I was there a small hole was discovered and the part needed to fix the problem would be ordered and I would be contacted. Hopefully It won’t take to long to get it. Matt said they could pick up my car make the repairs and return it when finished. At no charge. What a convenience! More

Staff is friendly and responsive to questions asked. Dave kept me informed on my car every step of the way. Dave kept me informed on my car every step of the way. More

Very professional and courteous. It was a pleasure to do business with Ganley Ford. Thank you for the great service. It was a pleasure to do business with Ganley Ford. Thank you for the great service. More

Service was awesome. Everything was great and handled very quickly. Would recommend dealership to everyone. Everything was great and handled very quickly. Would recommend dealership to everyone. More

Ken Ganley Ford competed the service needed to replace my engine. I’m grateful they had the availability and team to get it done. My only complaint would be that I was not kept as informed as I would have li engine. I’m grateful they had the availability and team to get it done. My only complaint would be that I was not kept as informed as I would have liked to be. I have never needed such complex servicing, like replacing an engine, so this was new to me. I would’ve liked everything explained to make more sense to someone who doesn’t service cars (cause, solution, time frame, ect.). They did answer whatever questions I asked. All in all, they took good care of me and my vehicle. More