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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,415 Reviews
Call Service Center (888) 433-2764

1,415 Reviews of Ken Ganley Ford Parma - Service Center

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November 12, 2024

Dave is the best! Get your vehicle to him now and see why you don’t need to go anywhere else. More

by InNeedOfGreatCar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 11, 2024

I was seen on time. Work was completed expediently. The staff was pleasant. The garage was spotless. More

by TROGOPIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 11, 2024

Paul was very helpful, and explained the process well. Appreciate his professionalism and helping through the process. More

by CHARLESJEFFERSON91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Charles, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

November 11, 2024

The dealership went above and beyond. Although they weren’t able to resolve the issue with my car, they worked with me and Ford to try to make it right. More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris 'Bubba" Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will in service
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Nov 11, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 10, 2024

I was very satisfied with my appointment. Everything was done on time. Everyone was super friendly. Service advisor, who took care of my appointment, Alicia Jeffery, was very knowledgeable an More

by Nadya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Nov 12, 2024 -

Ken Ganley Ford Parma responded

Hi Nadya, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 10, 2024

Dave was extremely helpful in explaining and researching my Ford Pass rewards and my service requirements. More

by JEANHELMLINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Dave here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

November 10, 2024

Bronco was in for an oil change , the mechanic said he needed to order parts for the Bronco. Several weeks later I called to see if the parts arrived. The service department said they were never ordered. More

by GBODE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Watson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

November 09, 2024

Very satisfied. Most service I had done were recalls and were done by the Mobile Service technician. He was excellent. Arrived on time. He was friendly and courteous More

by JSACKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Nov 12, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 09, 2024

Service was very busy but things went very smoothly. Everyone was pleasant and didn't rush. Thanks More

by ABENDER57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Nov 12, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 08, 2024

Workers our nice and friendly. Got my oil change nice and fast . Definitely will come back. More

by DayDay130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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