Ken Ganley Ford Parma

The whole team at Ken Ganley of Cleveland is great. They greeted me when I first pulled into the parking lot CJ is very knowledgeable and extremely polite. Dan took great care of me and so did Tracy. T They greeted me when I first pulled into the parking lot CJ is very knowledgeable and extremely polite. Dan took great care of me and so did Tracy. Thank you for the great experience. More

I’m a repeat buyer from Ganley Ford, mark was great staying in touch about Bronco inventory. John was a pleasure to work with staying in touch about Bronco inventory. John was a pleasure to work with More

They were very helpful, considerate and respectful. . Very thankful or Austin’s help. Thank You . Very thankful or Austin’s help. Thank You More

I’m Very disappointed with the service department I took my car 4 times for my transmission module they kept on saying they were resetting it and it kept on breaking down I decided not to take it there any my car 4 times for my transmission module they kept on saying they were resetting it and it kept on breaking down I decided not to take it there any more 😡 the transmission they never fixed how it was supposed to be I ended buying a new car with a different company I will never buy any Ford again More

Always upfront with me on what needs to be fixed and the cost. Also, whenever I bring my car in for service, it hasn't taken that long - they get me in/out pretty quick. cost. Also, whenever I bring my car in for service, it hasn't taken that long - they get me in/out pretty quick. More

I've brought my car here many times and this was the worst experience I've had. Dropped my car off at 10am and at 5:30pm(almost closing), I hadn't heard anything so I called to check in. The girl told m worst experience I've had. Dropped my car off at 10am and at 5:30pm(almost closing), I hadn't heard anything so I called to check in. The girl told me they were looking at my car and someone would call me soon, didn't hear anything that day or in the morning so I called again and Dave told me they were just starting to look at my car. Called me back a few hours later to tell me the issues and that nothing was covered under warranty and I told him at that time to move forward with the repairs. He said they'd get started right away. Called me hours later to tell me the part they needed to fix the car was not on site so they had to get it and weren't sure if my car would be ready for me to get to work on time. I was just frustrated with the lack of communication and the disruption of my schedule. I'm not sure why I dropped it off Monday for it not to even be looked at until Tuesday. More

Timely doing the recall and was excellent in also working in a last minute tire plug. in a last minute tire plug. More

Trust worthy, great service, pleasant service representative, fair priced got appt right away was kept informed on how repair was going. Was explained about Sunbit and was approved in minutes. Ov representative, fair priced got appt right away was kept informed on how repair was going. Was explained about Sunbit and was approved in minutes. Overall experience was fantastic. Will refer them to anyone. Dave was great. More

I worked closely with the dealer to get my new Lariat F150. They were so good to me and helpful as this was my first new vehicle purchase. Very satisfied! F150. They were so good to me and helpful as this was my first new vehicle purchase. Very satisfied! More

Very professional and respectful group, I met several and ordered them pizza for the Top Notch Service! ordered them pizza for the Top Notch Service! More