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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.6
2,531 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

8383 Brookpark Rd

Parma, OH

44129

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Showing 2,531 reviews

June 10, 2023

Went to another Ford Dealership and had a horrible experience. Drove past Ken Ganley Ford and stopped by. I was helped by Austin Simpson. He was very knowledgeable, personable and took the time to ans More

by aaronparks322
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2023 -

Ken Ganley Ford Parma responded

Thank you, Aaron, for your very kind words for Austin and for this review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford West.

Jun 12, 2023 -

Ken Ganley Ford Parma responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. We hope you have a great day!

June 09, 2023

Everyone that I have dealt with at this dealership has been pleasant, straightforward and helpful. More

by DUDEGROSH
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Taylor-Mitchell
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Jun 09, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 09, 2023

The service was excellent. We had car trouble on highway, traveling between Michigan and Maine. C'ontae Prescott was wonderful. We were back on the road in 3 hours. Tonya Arnet More

by TARNETT49224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
C'ontae Prescott
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Jun 10, 2023 -

Ken Ganley Ford Parma responded

Thank you, Tonya! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

Jun 12, 2023 -

Ken Ganley Ford Parma responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. We are always more than happy to assist you if anything else comes up. Take care!

June 09, 2023

3 times for same problem. 3 days car in shop on the third visit for same problem. Promised call not received because service staff person went home early. At arrival to finall More

by Ken T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
payment office staff
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Jun 12, 2023 -

Ken Ganley Ford Parma responded

Hello Ken, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Someone from our staff will be reaching out to you in the very near future.

Jun 13, 2023 -

Ken Ganley Ford Parma responded

Hi again Ken! Our Service Manager C’Ontae called you & left a voicemail yesterday 6/12. Can you please call him at # 216-941-9800 at your earliest convenience to discuss your visits so we can address everything for you. Thanks!

Jun 13, 2023 -

Ken T responded

Hello Ken Ganley Ford West. Checking my call log and it shows a missed call from the 216-941-9800 number at 1:03pm on 6/12, but no message was left. My time has been lost, communications were dropped, confusion upon pickup with more than $120 higher costs than told on the phone when called for pickup, and we paid for the final bill. What more can your service manager do now? The damage (lost time, confusion, 3 trips, etc.) and expenditures are done.

June 09, 2023

The deal ship is awesome, I wasn’t expecting to get a car in Thursday 6/8/23. The guys there took very good care of me More

by Debra Pannell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2023 -

Ken Ganley Ford Parma responded

Debra, we are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

Jun 12, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

June 08, 2023

Mike was awesome to work with. Made me feel very comfortable from start to finish. I would definitely go see Mike for my family’s next car purchase. More

by bmoehring32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike LaScola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2023 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

June 08, 2023

Unclear estimate given, there were repeated mistakes on the bill, didn’t apply coupon properly. Update: They have reached out and have made an effort to ensure my issues were resolved. More

by ABETTS00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
Report | Print
Jun 12, 2023 -

Ken Ganley Ford Parma responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 08, 2023

I've taken my truck in for service and can't get any calls back on parts. Tried several times and get no help. Very disappointed. More

by rwyman99
Recommend Dealer
No
Employees Worked With
Don't recall the names
Report | Print
Jun 12, 2023 -

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 08, 2023

Buying a car was a wonderful experience from Ken Ganley Ford West. CJ did a fantastic job of making sure the process was easy and worry free. More

by tjamison1969
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Jun 11, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 08, 2023

Great service, especially with George. He was thoughtful, knowledgeable and professional. I highly recommend to all. More

by SHARONWAJDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2023 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Jun 11, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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