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Ken Ganley Ford Parma
Parma, OH
2,531 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,531 reviews
June 23, 2023
Everything ok but still don’t have a recall part and am waiting a call waiting a call More
by KSEMELSBERGER
Verified Customer
June 23, 2023
Had problems with screen on radio not connecting properly. Took it in to be looked at and they could not identify the problem. Did a full reset on my car and ended up messing something up where my r properly. Took it in to be looked at and they could not identify the problem. Did a full reset on my car and ended up messing something up where my radio and screen would not turn off when the car was off and it ended up draining my battery where I couldn’t start the car at all. When I tried calling back to inform them of this, no one took my call and was never called back. More
by 0509711
Employees Worked With
June 23, 2023
Everything was great! Service and sales meet everything I needed. I would recommend them to all my friends. Service and sales meet everything I needed. I would recommend them to all my friends. More
by Momslove43
Employees Worked With
Other Employees :
Carlyle Franklin, Ken Pitman, C'ontae Prescott
June 23, 2023
Solved my problem quickly by rerouting a cable at no cost when out of state dealer told me that I would have to buy a new door latch These are real problem solvers when out of state dealer told me that I would have to buy a new door latch These are real problem solvers More
by ALLENMUNLEY
Employees Worked With
Ken Pitman
June 22, 2023
Excellent customer service work with me over phone, text, and in person. Very helpful associates and in person. Very helpful associates More
by Joe
June 22, 2023
Very fast and efficient service from everyone in the service department. Extremely friendly staff and they take extra time to recognize and address any and all concerns regarding your vehicle. service department. Extremely friendly staff and they take extra time to recognize and address any and all concerns regarding your vehicle. More
by MALDONADOAMANDA1
Employees Worked With
Carlyle Franklin, Ken Pitman, C'ontae Prescott
June 22, 2023
The staff was efficient, polite, knowledgefull. My experience was easy and quick. My go.to for car purchases. My experience was easy and quick. My go.to for car purchases. More
by tmiles330
June 21, 2023
Very good customer service. Very courteous and friendly. Very knowledgeable and very helpful In the car sale. Very courteous and friendly. Very knowledgeable and very helpful In the car sale. More
by msveemc
Employees Worked With
Other Employees :
Brandon Taylor-Mitchell
June 21, 2023
The dealership was great CJ, the sales person was great but Carlyle in service was HORRIBLE to deal with...I gave 1 star because I couldn't give zero and leave a review. I suggest if you need service deal but Carlyle in service was HORRIBLE to deal with...I gave 1 star because I couldn't give zero and leave a review. I suggest if you need service deal with anyone but Carlyle, she is put out to help. I left at least 10 messages with no response until I personally went into dealership and talked to General Manager, who was also great. When I was given a loaner vehicle you would think it was hers personally with the hate. I showed up for a scheduled appointment and sent away because Carlyle would not let me have a loaner. I purchased a Brand New, 68K vehicle that had electrical problems and Carlyle was more inconvenienced then me. The General Manager who was fabulous to work with, took a Brand New car off the dealer lot and gave it to me to drive while my car was serviced...Carlyle was extremely upset that I went over her head to the GM More
by gloria
Employees Worked With
Other Employees :
Carlyle Franklin
