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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.6
2,531 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

8383 Brookpark Rd

Parma, OH

44129

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Showing 2,531 reviews

June 29, 2023

Everyone at the dealership was friendly and kind. It was a very easy, pleasant experience! More

by s.jeffries0628
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2023 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

June 29, 2023

The work was done in the amount of time stated to me at the start of work. Everyone was pleasant More

by STAZ32
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
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Jun 30, 2023 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford West.

June 29, 2023

Everyone was very helpful and friendly. I will be going back there for my future repairs More

by STOHRJANET
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman, C'ontae Prescott
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Jun 30, 2023 -

Ken Ganley Ford Parma responded

Thank you, Janet! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

June 29, 2023

I absolutely love ganley ford west and would refer them to anyone and everyone, such a great dealership!!!!!! More

by Steelerfan1965
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2023 -

Ken Ganley Ford Parma responded

It's fantastic to hear that we provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford West!

June 28, 2023

CJ and Dan Overman were extremely professional, accommodating and exceeded our expectations. They even loaned us a car to drive home, and delivered our “new to us” car in PA once bodywork was compl More

by Ronna
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your compliments with C.J. and Dan, and we look forward to working with you again.

June 27, 2023

Everyone there is very courteous, friendly, and very thoughtful to their customers I noticed and witnessed More

by jmw011976
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ED in the shop a great mechanic!
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Jun 28, 2023 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. George and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford West.

Jun 29, 2023 -

Ken Ganley Ford Parma responded

jmw011976

June 27, 2023

The very best customer service! I refuse to go anywhere else. Great job! Keep up the good work. More

by Andrew.kobak
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
Report | Print
Jun 28, 2023 -

Ken Ganley Ford Parma responded

Andrew, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

Jun 29, 2023 -

Ken Ganley Ford Parma responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

June 27, 2023

I want to say thank you both for excellent customer service you both are amazing I made it to work on time nice work thanks , Corin More

by MSCORIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin
Report | Print
Jun 28, 2023 -

Ken Ganley Ford Parma responded

Corin, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford West.

Jun 29, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford West! If you have any further questions, please give us a call. We're always happy to help!

June 25, 2023

Love it just wish the parts on the recalles would be available when you take in to get fixed no fault to the mechanics they are great. Is thst a naff words for you not happy with the company on get More

by NINI.LEE53
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin
Report | Print
Jun 26, 2023 -

Ken Ganley Ford Parma responded

Nini, Thank you for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Jun 30, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 25, 2023

Efficient services! In & out! They work around your schedule and explain in detail your upcoming services! More

by Gregory.Shields
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
Report | Print
Jun 26, 2023 -

Ken Ganley Ford Parma responded

Gregory, Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

Jun 30, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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