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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
2,878 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

8383 Brookpark Rd

Parma, OH

44129

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Showing 2,878 reviews

January 06, 2025

Dave Mogadishu always takes good care of me, gets my car out quickly, recommends other service issues. Very, very, courteous. Makes getting my car serviced a pleasure. More

by Meanmstreeter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Ken Ganley Ford Parma responded

Thanks for leaving us a review! We'll pass along your compliments to Dave. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma!

January 06, 2025

CJ was so help and made the process easy, I am so grateful that I went in. More

by kendrawillis24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Ken Ganley Ford Parma responded

Thank you, Kendra! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that CJ met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

January 04, 2025

Fernando was such an amazing salesman! Very helpful and patient and answered all of the questions I had. Highly recommend purchasing a vehicle here! More

by brhlavna0323
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris 'Bubba" Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. Fernando and our team appreciate your business and hope to see you again soon!

January 03, 2025

My cars issues are never resolved and I am being charged for work either not needed or not completed. Very unhappy with service and will not be returning. More

by PAXPANTRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Newman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Ken Ganley Ford Parma responded

We are very sorry to hear that you were unhappy with your visit(s) to our service center! We would like more info so that we can look into this. Can you please reply with the first & last name on the account and your phone # OR you can email the into to our Customer Relations Manager at JWheatley@GanleyAuto.com Thank you!

January 03, 2025

The service was fine, but I scheduled to have two new tires mounted on my Mustang. The person taking my call was supposed to check to see if the tires were in stock. They were NOT and I called off work More

by VINNIE_G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madelyn Vega
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Ken Ganley Ford Parma responded

We're sorry to hear about your experience, Vinnie, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

January 03, 2025

Seriously under staffed. Car was dropped off early and service wasn’t completed on time. More

by kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2025 -

Ken Ganley Ford Parma responded

Hi Kim, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our staff will be reaching out to you in the very near future. Thank you again for your feedback. It helps us to get even better.

January 03, 2025

My husband and I were very pleased with the service at Ken Ganley Ford. Sales and financing went quickly and smoothly. This was my second experience with them and was happy with everything overall! More

by bais
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

Jan 05, 2025 -

Ken Ganley Ford Parma responded

Hi Bais, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 03, 2025

John is rude and ignorant if you call with problems never even met the jerk. When it came to leasing there were no offers for wear and tear on the leased vehicle, i was told they could not raise payment so n More

by TRICIAMOORE23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike LaScola
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2025 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

January 02, 2025

Mark was great to work with and made my experience efficient and pleasant. Great service all the way around. More

by oseguera4444
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad Mark was able to help, and we hope to see you again!

January 02, 2025

Busy operation yet attention to detail. Dylan was a pleasure to work with. Highly recommend More

by GJARUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear Dylan was was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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