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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.6
2,530 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

8383 Brookpark Rd

Parma, OH

44129

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Showing 2,530 reviews

July 17, 2023

Bad service. I was not happy with the service. I will not recommend you at all. More

by Mohammad M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Pitman
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Jul 17, 2023 -

Ken Ganley Ford Parma responded

Hi Mohammad, we are sorry to hear that you feel unhappy following your visit to our service center. Our manager John K. called you and left a voicemail. Can you please call him back at your earliest convenience so he can help address your concerns & get them resolved ASAP. Thanks! John K. #330-745-9081

Jul 20, 2023 -

Ken Ganley Ford Parma responded

Hi Mohammad, we are sorry to hear that you feel unhappy following your visit to our service center. Our manager John K. called you and left a voicemail. Can you please call him back at your earliest convenience so he can help address your concerns & get them resolved ASAP. Thanks! John K. #330-745-9081

July 17, 2023

I’ve been taking my cars into Ford Ganley service for years. They always do a great job for me. More

by TMMGTH4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

Jul 20, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

July 16, 2023

Mike did a great job communicating with me during the process of my Bronco order. I’m very happy with how quick the process was and with the day of pickup. Everything was well prepared for. Thank you! More

by Veronica P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike LaScola
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

Jul 19, 2023 -

Ken Ganley Ford Parma responded

Hi Veronica, we are very happy to have provided you with such a positive experience! We hope you have a great day!

July 15, 2023

Great experience! They even took the time to wash my truck! Jeromy and Shawn are awesome in the detail department!!! More

by HEYUBEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeromy and Shawn in the Detailing Dept, Carlyle Franklin
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Jul 15, 2023 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as a valued customer for many years to come!

July 15, 2023

Was in need of a new vehicle, and Gen Ganley West had what I needed. I was interested in the 2014 Mazda CX-5 and my sales person was Mike LaScola. Took it for a test drive and liked everything about it. More

by michael44102m
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike LaScola
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2023 -

Ken Ganley Ford Parma responded

Thank you for sharing your experience with us, Michael! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

July 15, 2023

I’ve been working with bolagi for years. He has always went above and beyond to meet my needs when it comes to a car! More

by Camille
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2023 -

Ken Ganley Ford Parma responded

Thank you, Camille, for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

July 15, 2023

They were very helpful with my situation. Was honest about the cost of things to be repaired & gave me different ideas for the best cost option. More

by Sherry Cassily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2023 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford West.

Jul 17, 2023 -

Ken Ganley Ford Parma responded

Hi Sherry, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 15, 2023

I worked with Ken and he was very nice and helpful throughout my experience at this location! More

by rachel
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
Report | Print
Jul 17, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Jul 17, 2023 -

Ken Ganley Ford Parma responded

Hi Rachel, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 15, 2023

We love working with Pam each time we need a new vehicle! She is very knowledgeable and goes above and beyond for her customers! More

by Theresa Pappas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Ken Ganley Ford West are glad to have you as a customer.

Jul 17, 2023 -

Ken Ganley Ford Parma responded

Hi Theresa, thank you so much for your positive comments about Ken Ganley Ford West! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 15, 2023

I randomly met Brandon about 6 years ago & have been a repeat customer ever since. Brandon is genuine & sincere. He doesn't give off a salesman vibe & is extremely attentive. Overall always a great experi More

by saratwilliamsiv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Taylor-Mitchell
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Jul 17, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Brandon here at Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

Jul 17, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you so much for your positive comments about Ken Ganley Ford West! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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