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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.6
2,530 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

8383 Brookpark Rd

Parma, OH

44129

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Showing 2,530 reviews

July 18, 2023

The employees are kind and helpful when talking to them about your car. They have always been pleasant. More

by Sannvcky
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m sorry I do not remember the gentleman’s name
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Jul 18, 2023 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 18, 2023

Ganley Ford West is the place to take your car for service and/or repair. They always do the best job and keep you in the loop. Haven't thought about going anywhere else in years! More

by InNeedOfGreatCar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2023 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as a valued customer for many years to come!

July 18, 2023

Employees are always polite and professional when I come to service my F150. I trust the work of the technicians. More

by Jlitchney7071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman
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Jul 18, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that our technicians continue to meet your needs! Please let us know if there's anything else we can do to improve your experience in the future.

July 18, 2023

Did a great job. Things were fixed right the first time and completed early. People were friendly and professional. More

by santiago1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman, John Zaharia
Report | Print
Jul 18, 2023 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience, Santiago! We sincerely value your business and look forward to your next visit.

July 18, 2023

Very professional service, great service, and highly recommended from my experience. They put the customer first. More

by Bill Raglow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George H!, Carlyle Franklin, Ken Pitman, C'ontae Prescott, John Zaharia
Report | Print
Jul 18, 2023 -

Ken Ganley Ford Parma responded

Thanks for your review, Bill! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

July 18, 2023

Absolutely spectacular. Super nice and very knowledgeable. Everyone else who works there is super nice. Also, love the car!!!!! More

by fettermancaiden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2023 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

July 17, 2023

Nice quick service with very helpful people. Quick to answer any questions and very knowledgeable. More

by ejbarr2003
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

Jul 20, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

July 17, 2023

Very nice and good service I like it. Thanks you so much keep it up More

by mongermonjil62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zaharia
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Jul 18, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jul 20, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 17, 2023

Everything seemed fine with the salesperson, the finance department seemed to be confused and caused us a lot of waiting time which was frustrating. More

by CPOCHED
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tracy Sapienza
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Taylor-Mitchell
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Jul 18, 2023 -

Ken Ganley Ford Parma responded

Hi, we are sorry to hear that you were frustrated with the wait time during your recent visit. Can you please contact our Customer Relations Manager at your earliest convenience JWheatley@GanleyAuto.com thanks!

Jul 20, 2023 -

Ken Ganley Ford Parma responded

Hi, we are sorry to hear that you were frustrated with the wait time during your recent visit. Can you please contact our Customer Relations Manager at your earliest convenience JWheatley@GanleyAuto.com thanks!

July 17, 2023

They were all very helpful and professional. They fixed the issue quickly and kept be updated. More

by jennajam24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : There was a woman there as well., Carlyle Franklin, Ken Pitman, C'ontae Prescott, John Zaharia
Report | Print
Jul 18, 2023 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

Jul 20, 2023 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

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