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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.6
2,530 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

8383 Brookpark Rd

Parma, OH

44129

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Showing 2,530 reviews

July 25, 2023

Service team was extremely polite and helpful. Answered all my questions and was a pleasure to interact with them. More

by WJMASON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : C'ontae Prescott
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Jul 25, 2023 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Jul 31, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 25, 2023

Service was adequate, after the service I felt like the information other shops provide wasn’t there. No data on tread depths, rotations, fluid checks even though they said they completed all of this More

by Connor.Bringman5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin
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Jul 25, 2023 -

Ken Ganley Ford Parma responded

Thank you, Connor, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

Jul 31, 2023 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 25, 2023

The offices and show room was very professional… The staff worked together to cut down on the amount of time to process the sale… More

by Japeff61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Louis and Tim
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Jul 25, 2023 -

Ken Ganley Ford Parma responded

Congratulations on your new vehicle and thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

Jul 31, 2023 -

Ken Ganley Ford Parma responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. Please don't hesitate to reach out if there's anything additional we can do for you.

July 24, 2023

Mike made the process so easy from beginning to end. The whole experience was great! More

by Awhendry90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike LaScola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Taylor-Mitchell
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Jul 24, 2023 -

Ken Ganley Ford Parma responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

July 24, 2023

Just purchased my 3rd vehicle from Ganley. They have consistently gone above and beyond for me. Between the dealer and ford credit, I am a ford man for life More

by Twilliamson914
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for choosing Ken Ganley Ford West! Congrats on your new purchase, and let us know if we can be of any more assistance!

July 23, 2023

Everyone who works there is super nice and knowledgeable. Overall great experience and love the new car. More

by fettermancaiden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Jul 30, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 22, 2023

Totally bullied me into buying. I tried to leave twice but they wouldn't let me. They would not return the key or title to my trade in. It was the worst experience I ever had buying More

by randyk68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark Rezzano
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

July 21, 2023

Worst service I ever had at a Ford Dealership in the 32 years of buying Ford vehicles. Terrible experience! Was very disappointed and shocked how bad the service was More

by sadlerdig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
C'ontae Prescott, John Zaharia
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Jul 21, 2023 -

sadlerdig responded

I was told it would take 30 minutes for the repair to fix the flat tire and it took 1 hour and 45 minutes after I complained 2 times. Then walked out to check the vehicle again 3 other repair technicians were leaning against my vehicle talking and drinking coffee! Was extremely upset! Whether it’s $100,000 vehicle or a $10,000 vehicle unacceptable . And it is a 100k vehicle

Jul 21, 2023 -

Ken Ganley Ford Parma responded

We are very sorry to hear about your recent experience with our service center. Could you please contact our Customer Relations Manager via email and give us your name & phone # so that we can contact you and address these issues for you. JWheatley@GanleyAuto.com thanks!

July 21, 2023

They got me in even when I was late for my appointment, they gave me every option plus advice on what they would do personally, and I didn't have to wait forever. More

by nicoletettelbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman, C'ontae Prescott, John Zaharia
Report | Print
Jul 24, 2023 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

July 20, 2023

I was able to get my car in for the brake recall in 1 week. When the dealership on Brook park road in Brooklyn has me waiting for months and was told to call back in 1-2 more months. George in the servic More

by Teresa Erny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
Report | Print
Jul 20, 2023 -

Teresa Erny responded

I highly recommend this Dealership for their great work and the Great customer service.

Aug 01, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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