Ken Ganley Ford Parma

I bought my 2017 Fusion from another dealer but the sales people at Ganley were very pleasant and gave me a great deal on my new Edge. Can't say enough on how Pam Koglman took the time to make sure we un people at Ganley were very pleasant and gave me a great deal on my new Edge. Can't say enough on how Pam Koglman took the time to make sure we understood all of the electronics and all aspects of the deal. John certainly went out of his way to hunt down the proper color and equipment in a car that he needed to do a dealer trade to get, and then had it looking great when we went to finalize the deal. Thanks so much. Paul Kuhn Brook Park, Oh More

They took our car back even though we were about fifteen minutes early.We were told they had good coffee. They have suburb coffee. They concluded our appointment promptly and curiously . It was our first ti minutes early.We were told they had good coffee. They have suburb coffee. They concluded our appointment promptly and curiously . It was our first time we used their services and were very pleased . Thank you❤️ More

Service was quck and easy. Waiting area was large and comfortable. Was very pleased with the service. Waiting area was large and comfortable. Was very pleased with the service. More

Overall I was pleased. A simple oil change and tire rotation. The check engine light was on and they found a faulty sensor. Dropped off the night before for a 7:30 am appo A simple oil change and tire rotation. The check engine light was on and they found a faulty sensor. Dropped off the night before for a 7:30 am appointment. Went by after 1:00 pm and they said they were wrapping up the paperwork. Half hour later they had the car for me. Again, overall they did what was expected. Service rep. was kind and conscientious. Looking at the invoice paid, noticed they charged us for the oil change/tire rotation package even though we bought the tires at this place (although it was Gillingham Ford then). Not sure if a free tire rotation is still given and if this would have lowered our overall cost. Nothing was communicated to us, even though we wrote it on the note when dropping the keys off the night before. More

I went and got truck service and they did what I asked for and I was pleased thanks 😊 for and I was pleased thanks 😊 More

Everyone there was friendly Bolaji was excellent he walked me through the whole process and mark got me there when I called about availability. I thank them both walked me through the whole process and mark got me there when I called about availability. I thank them both More

Did a great job dealing with the issue at hand in a very good manner good manner More

Courteous…kept my repair expense reasonable and did the job properly, and timely. Good experience. job properly, and timely. Good experience. More

Fast and friendly service. Knowledgable in answering questions about the recall on my car. Would visit again. Knowledgable in answering questions about the recall on my car. Would visit again. More

They were able to find a recall on my car and fixed it in a good time & my car runs perfectly now! Staff was so nice! in a good time & my car runs perfectly now! Staff was so nice! More