Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Ganley Ford Parma
Parma, OH
2,290 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the EcoSport, Escape, Explorer and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,290 reviews
May 31, 2024
CJ was excellent. I found out later that the tires on the new car had been marked because they had defects on them. I'm not sure what to do about it. I was told to dem I found out later that the tires on the new car had been marked because they had defects on them. I'm not sure what to do about it. I was told to demand new tires More
by coachtishjones
Employees Worked With
Helpful May 31, 2024
Alicia was amazing and so helpful. She went above and beyond to make my experience as easy as possible. She went above and beyond to make my experience as easy as possible. More
by CARRIESERRNO12
Verified CustomerEmployees Worked With
May 31, 2024
I experienced an emergency situation with our dog transport van. Used the drop box to leave the keys. Dave in service called me the next day to let Me know the diagnosis. They found an additional is transport van. Used the drop box to leave the keys. Dave in service called me the next day to let Me know the diagnosis. They found an additional issue when tearing it apart. He kept me in the loop & quickly repaired it to get us back on the road! He is a nice guy & an asset to Your team/ More
by Sparkly2384
Employees Worked With
May 30, 2024
Will never go back! I used my Ford credit card and Ganley has a policy to add 2% since I charged it. I loved there service department for the past 30 years, but will not I used my Ford credit card and Ganley has a policy to add 2% since I charged it. I loved there service department for the past 30 years, but will not go there to be charged extra! More
by BZIATS
May 30, 2024
Picked up my Escape fixed it in a timely manner and returned it to my work. All of the staff I interacted with were very friendly and informative. Thanks Ken Ganley Ford Parma returned it to my work. All of the staff I interacted with were very friendly and informative. Thanks Ken Ganley Ford Parma More
by JDPETE449
Employees Worked With
May 30, 2024
Very friendly and true to there word . . been going here for over a decade and just a few minor hiccups . been going here for over a decade and just a few minor hiccups More
by Mike
Employees Worked With
Other Employees :
Eric the salesman is the best 👍 bought 4 cars off him .. super nice guy
May 30, 2024
Your team was very responsive and professional. I appreciate the service I received, and will continue to use Ganley Ford for my service needs. I appreciate the service I received, and will continue to use Ganley Ford for my service needs. More
by SUITOR41
Employees Worked With
May 30, 2024
He do a good job 💯 thank you he is helpful Good job Eric A. A. S. Eric A. A. S. More
by SNICKTOON1
Employees Worked With
May 28, 2024
Alicia was a huge help having her work in the service department for Ken Ganley is a huge plus! She really worked hard to make sure that my vehicle was taken care of, and she made sure she was always in department for Ken Ganley is a huge plus! She really worked hard to make sure that my vehicle was taken care of, and she made sure she was always in communication with me ( The customer). Let me know when the car would be finished. More
by nate
Employees Worked With
May 28, 2024
Service advisor, Alicia, was polite and professional. Service was done timely and the waiting room was comfortable. Service was done timely and the waiting room was comfortable. More
by Kghowe
Employees Worked With
