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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.6
2,530 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

8383 Brookpark Rd

Parma, OH

44129

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Showing 2,530 reviews

August 13, 2023

Austin was amazing and made my transaction easy. Finding the right truck for me was not easy. Thanks. More

by rick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, Rick, and for taking the time to leave us this wonderful feedback!

Aug 15, 2023 -

Ken Ganley Ford Parma responded

Hi Rick, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. If you have any further questions, please give us a call. We're always happy to help!

August 12, 2023

Have been going here for years, Customer service is always great! The staff is always friendly. Only wish you offered the VIP service like Liberty where they pick up and return your vehicle to your hom More

by darlene_d_ramsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman
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Aug 14, 2023 -

Ken Ganley Ford Parma responded

Thank you, Darlene! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

Aug 15, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford West! If you have any further questions, please give us a call. We're always happy to help!

August 12, 2023

I feel like I’m being lied to and ripped off. I keep having to fix the same problem and I’ve spent a fortune at this point. They either don’t know how to fix cars or they are straight up making More

by toland.m.wilkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlyle Franklin, Ken Pitman
Report | Print
Aug 15, 2023 -

Ken Ganley Ford Parma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your service history? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 12, 2023

They do a good job and they are very happy with the work, thanks so much. More

by rosa.angel5793
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman
Report | Print
Aug 14, 2023 -

Ken Ganley Ford Parma responded

Thanks for your feedback on your recent visit to Ken Ganley Ford West. It's great to hear that we were able to assist you and that you had such a positive experience!

Aug 15, 2023 -

Ken Ganley Ford Parma responded

Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

August 12, 2023

Very good service by serviceman and shuttle driver. Was checked in promptly with no waiting. More

by Kathy.Sherrill
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
Report | Print
Aug 14, 2023 -

Ken Ganley Ford Parma responded

Thank you for your business and this review, Kathy. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Aug 15, 2023 -

Ken Ganley Ford Parma responded

Hi, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!

August 12, 2023

They treated us very well. We appreciate all that Sonny did for us. He cares for his customers and it definitely shows More

by CLIFFORD2374
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonny (Service Manager), Ken Pitman
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Aug 14, 2023 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford West.

Aug 15, 2023 -

Ken Ganley Ford Parma responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. If you have any further questions, please give us a call. We're always happy to help!

August 12, 2023

I drop my truck off, that fixed the problem within 45 mins. May come again. More

by bowling.calvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team, Calvin. We're glad to hear we delivered such a great experience!

Aug 15, 2023 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

August 11, 2023

Very knowledgeable and good service. Nice people. Had a slight problem after picked up my car and the service dept took care of it pronto. More

by marymullner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
Report | Print
Aug 14, 2023 -

Ken Ganley Ford Parma responded

Thank you, Mary! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

Aug 15, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 10, 2023

Austin was a great salesman. He was with me through the entire process and was very honest on what to expect! More

by quandatysha
Recommend Dealer
Yes
Employees Worked With
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2023 -

Ken Ganley Ford Parma responded

Congratulations on your new vehicle! We are so glad that Austin had the opportunity to work with you, and that he and our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

August 10, 2023

A nice community place where everyone was friendly and helpful. A great place to look for your next car. More

by Colinrkennat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike LaScola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2023 -

Ken Ganley Ford Parma responded

Thank you, Colin, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Ken Ganley Ford West are glad to have you as a customer.

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