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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.6
2,529 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

8383 Brookpark Rd

Parma, OH

44129

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Showing 2,529 reviews

August 18, 2023

Not satisfied with the way I got my car back. smelled like someone took a bath in a sewer and parked my car after they were finished More

by Rodneysantiago18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlyle Franklin, Ken Pitman
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Aug 21, 2023 -

Ken Ganley Ford Parma responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Aug 25, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

August 18, 2023

Mark was great! Helpful, efficient, friendly! My total experience with Mark and Ken Ganely was exceptional! More

by Btrencha
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Mark here at Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

Aug 25, 2023 -

Ken Ganley Ford Parma responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. If you have any further questions, please give us a call. We're always happy to help!

August 17, 2023

Went in looking for a car. Mike and the crew and Ganley Ford West were very helpful and went the extra mile to get me into a car at a reasonable price. Highly recommended. More

by cwetula67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike LaScola
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2023 -

Ken Ganley Ford Parma responded

It's great to hear that Mike and the team were able to help you into the perfect car. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

August 17, 2023

Great knowledge of the cars and fast and thorough review of the cars features. Top notch More

by DAVE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2023 -

Ken Ganley Ford Parma responded

Thank you for your business and this review, Dave. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Aug 21, 2023 -

Ken Ganley Ford Parma responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

August 16, 2023

Mike was very helpful and even stayed late to help us finish up our purchase! More

by kathrynmlee975
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike LaScola
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with Mike. We're glad to hear he delivered such a great experience!

Aug 18, 2023 -

Ken Ganley Ford Parma responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. We hope you have a great day!

August 16, 2023

Bolaji was very knowledgeable and was very personable! Overall a great experience.. would definitely recommend their sales team to anyone looking for a new car! More

by Jbhager6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

August 15, 2023

I came in out of the blue last week and explained immediately my personal specs for the dependable, low-mileage vehicle I was seeking - I'm over sixty,and I want a car with which I am presented few More

by Qtpysusie54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your wonderful review! We are thrilled that Austin had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new Versa, and we thank you for choosing Ken Ganley Ford West!

August 14, 2023

Although the service department was very busy George kept me informed as to the timing for my repair More

by mikeh28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with George and our team here at Ken Ganley Ford West.

August 14, 2023

Everyone there was friendly and professional! They helped me as soon as I entered the showroom. Great experience! More

by Beth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Pitman
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Aug 15, 2023 -

Ken Ganley Ford Parma responded

Thank you, Beth. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Aug 17, 2023 -

Ken Ganley Ford Parma responded

Hi Beth, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 13, 2023

Austin was amazing and made my transaction easy. Finding the right truck for me was not easy. Thanks. More

by rick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, Rick, and for taking the time to leave us this wonderful feedback!

Aug 15, 2023 -

Ken Ganley Ford Parma responded

Hi Rick, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. If you have any further questions, please give us a call. We're always happy to help!

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