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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.6
2,524 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

8383 Brookpark Rd

Parma, OH

44129

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Showing 2,524 reviews

November 13, 2023

Very friendly. Also, I my antenna broke during a car wash and they replaced it. More

by LLRMOM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 12, 2023

Was treated very well no complaints They explained the exact reason for why my vehicle had the service light on More

by MSNENA07
Recommend Dealer
Yes
Employees Worked With
Paul Asano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
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Nov 13, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford West. Paul and our team appreciate your business and hope to see you again soon!

November 09, 2023

I always bring my car here for repairs and oil changes. I have always had good service. More

by SUZYFTZ
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2023 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Paul met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as a valued customer for many years to come!

Nov 11, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

November 08, 2023

Hassle free experience. I dropped off my car for regular maintenance and had it back in a few hours. The free car wash is appreciated. More

by Ronald Swanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you, Ronald. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as a valued customer for many years to come!

November 05, 2023

Friendly service. Took longer than expected, though. It's a shame they don't have coffee for waiting customers...$335 to replace a car key. Highway robbery. More

by kelly.oreilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Kelly, feel free to contact us at your convenience.

November 05, 2023

Our new car salesman Austin Simpson went above and beyond to earn our business. Thank you More

by Earl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2023 -

Ken Ganley Ford Parma responded

Congratulations on your new purchase, Earl. It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

November 05, 2023

Pam and the management team did a great job working to put me in the vehicle I wanted. Thank you again. More

by Acm254
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2023 -

Ken Ganley Ford Parma responded

Here at Ken Ganley Ford West, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

November 04, 2023

Pamela was a great salesperson and everyone was very friendly and professional. I feel like I will be going there for all my car deals from now on and definitely be recommending that my family and frien More

by darrinhylton1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2023 -

Ken Ganley Ford Parma responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Pamela could make this a top-notch experience. We hope you enjoy your new vehicle, Darrin, and we look forward to continuing to serve you in the future!

Nov 06, 2023 -

Ken Ganley Ford Parma responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 02, 2023

Mike was great to work with. Very simple process. None of the nonsense you fear when buying a car. I would absolutely buy from Ken Ganley Ford again. More

by Burritofest
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike LaScola
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Mike and our team here at Ken Ganley Ford West are glad to have you as a customer.

November 02, 2023

Excellent service and excellent sales man I will recommend people to Ganley ford thank you More

by SOUHEIL E. JARROUS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2023 -

Ken Ganley Ford Parma responded

Souheil, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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