Ken Ganley Ford Parma

Brought a company vehicle 2023 F-150 in for service with 12k miles. They held it for a day with no courtesy call. I went in the next day and they said they ordered the part and will need another day. I aske 12k miles. They held it for a day with no courtesy call. I went in the next day and they said they ordered the part and will need another day. I asked for a courtesy car and they told me that they do not usually lend cars that are company cars. It is a courtesy they say. Isn’t courtesy giving a call to let the customer know they wont have their car that day? I bought a Ford Ranger from here about ten years ago and I never got treated in such a way probably because I bought it and not the company. If this dealership is only going to respect the individual who buys the car compared to the company who buys multpile cars for their employees then they should let them know that. Just because a person has a company vehicle doesnt mean you can treat them differently unless thats the culture. Please respect all customers next time and and when my company asks me what truck I need it definitely will not be a Ford, especially from Ganley Ford West. Pretty sad over a one day, again ONE DAY courtesy vehicle for a product you put on the street that malfunctions after 12k miles, have some accoutability please, thank you. More

They were very professional. I didn't have an appointment and they checked out what was wrong. The oil light was coming on after they did my oil change the week before. I'm very I didn't have an appointment and they checked out what was wrong. The oil light was coming on after they did my oil change the week before. I'm very grateful for that. More

Ganley really has it going on with me. They know my car better than I do!. Always get me in and out of there quickly. They know my car better than I do!. Always get me in and out of there quickly. More

I used to go to the ganley in Middleburg heights but I've had many issues with them. From Annette Conrad and from their service manager John. They are very unprofessional. So I decided to try ganley Ford wes had many issues with them. From Annette Conrad and from their service manager John. They are very unprofessional. So I decided to try ganley Ford west and the first person I spoke to was Paul. Paul is a great guy and an asset to your company. I hope you realize what you have in a guy like him. You have a customer for life now because of Paul Asano! More

Lack of communication. Poor customer service Took over 5 months to get my car back was not offered a loaner also have shaking in the front of my car that wasn't there when Poor customer service Took over 5 months to get my car back was not offered a loaner also have shaking in the front of my car that wasn't there when I took it in. More

1st class service! Always going out their way to make things happen and putting the customer 1st like family Always going out their way to make things happen and putting the customer 1st like family More

George was excellent, a night and day difference from my last year experience. He was friendly, efficient, informative, educated me on the car issues, gave realistic expectations, gave proper time frames an last year experience. He was friendly, efficient, informative, educated me on the car issues, gave realistic expectations, gave proper time frames and RETURNED CALLS in acceptable time frames! He demonstrated hiw SERVICE SHOULD look and feel for customers! I was impressed, surprised and most of all GRATEFUL! Thank you, George More

Good service! Helpful employees! Had a great experience at this dealership. Everyone is very friendly! Helpful employees! Had a great experience at this dealership. Everyone is very friendly! More

Mike did a great in meeting my needs due to my disability, I would definitely recommend him disability, I would definitely recommend him More

Everyone was personable and respectful. Worked out a good deal for me. Overall a pleasant experience. Worked out a good deal for me. Overall a pleasant experience. More