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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.6
2,520 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

8383 Brookpark Rd

Parma, OH

44129

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Showing 2,520 reviews

December 28, 2023

This dealership is amazing CJ and DAN were very professional they both helped me out so much they were able to put me in 2021 ford escape which is awesome Dan was amazing and Tracey the financial p More

by Jimbojr82
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with CJ and Dan, and we look forward to working with you again.

Dec 30, 2023 -

Ken Ganley Ford Parma responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 14, 2023

Great salesman and customer service. .I would recommend them to my family.Straight forward and no B.S. is appreciated . More

by weedmoma1968
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

December 13, 2023

Pam is thorough - making certain I left the lot with my new Bronco Sport fully operational for maximum comfort and enjoyment. More

by KDA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Pam met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

December 13, 2023

Pam was so helpful and taught me everything I needed to know about the truck. Thank you for everything More

by Tonja
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Pam to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

Dec 13, 2023 -

Tonja responded

Pam was so helpful and taught me everything I needed to know about the truck. Thank you for everything

December 12, 2023

The staff were very friendly, personable and supportive as well as being knowledgable of the car. The buying process was quick and not stressful at all. More

by jarmstead
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

December 11, 2023

Absolutely amazing! Very good communicating and meeting your needs, definitely would recommend! Great experience. For sure coming back in the future More

by ashleemarielby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike LaScola
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2023 -

Ken Ganley Ford Parma responded

Ashlee, Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

Dec 13, 2023 -

Ken Ganley Ford Parma responded

Hi Ashleemarielby, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 11, 2023

We had an amazing experience with Mike LaScola! He was personable, thorough and very professional throughout all our transactions. More

by glennacika
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike LaScola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

December 06, 2023

Happy Ford Customer with the services I received Great job George and employees Okay That's all More

by eskridgeangela639
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Hadgigeorgiou
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Dec 06, 2023 -

Ken Ganley Ford Parma responded

Thank you, Angela, for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad George was able to help, and we hope to see you again!

December 06, 2023

Brought a company vehicle 2023 F-150 in for service with 12k miles. They held it for a day with no courtesy call. I went in the next day and they said they ordered the part and will need another day. I aske More

by ehallis
Purchase Time
Recommend Dealer
No
Employees Worked With
Paul Asano
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2023 -

Ken Ganley Ford Parma responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Dec 08, 2023 -

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

December 06, 2023

They were very professional. I didn't have an appointment and they checked out what was wrong. The oil light was coming on after they did my oil change the week before. I'm very More

by rob61270
Recommend Dealer
Yes
Employees Worked With
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
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Dec 06, 2023 -

Ken Ganley Ford Parma responded

Thank you, Rob! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

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