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Ken Ganley Ford Parma

Parma, OH

4.6
2,518 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 2,518 reviews

February 15, 2024

Very straightforward. Very helpful with financing. Pleasant and timely experience. Reputable dealership makes for stress free transaction More

by LAURIEFRANKITO
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Ruper
Feb 15, 2024 -

Ken Ganley Ford Parma responded

Thank you for sharing your experience with us, Laurie! We're happy to hear it went well and truly appreciate your feedback!

February 11, 2024

Everyone at Ganley was so helpful and friendly. Buying by car took much less time than I expected based on past experience. More

by lkowalczyk1966
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2024 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 10, 2024

Purchased a new truck and we had to wait an extra week to close on the deal. John was really unkind and pushy during the entire process. Probably won’t go back to this dealership as long as he’s a manager th More

by Nmbruce1192
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2024 -

Ken Ganley Ford Parma responded

Thank you for your business! We are sorry to here that you are unhappy with your visit. We would love the opportunity to speak with you to learn more details. Please reply with your first & last name and the best way to reach you. Reply here OR email our customer relations manager at JWheatley@ganleyauto.com thanks!

February 10, 2024

A dealership is defined by it's staff. I have been working with John Ruper for over 20 years. His attention to customer service is second to none! Pam has been instrumental in supportin More

by mrod6529
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your wonderful review! We are thrilled that John always provides you with great service. We thank you for choosing Ken Ganley Ford West!

February 09, 2024

Everyone was so helpful & made sure I got the car I wanted. Entire staff was awesome! More

by mswartz772
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

February 09, 2024

The process was fast and simple. Very happy with service department That's all I have to say. More

by kblcwilliams
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Hadgigeorgiou
Feb 11, 2024 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Feb 12, 2024 -

Ken Ganley Ford Parma responded

Hi, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 08, 2024

Right truck, right price. Austin was patient with my bank, who kept throwing up last minute roadblocks. When plans A and B didn't work out, we finally got it done. Austin a More

by Normsch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Ken Ganley Ford Parma responded

It's fantastic to hear that Austin provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford West!

February 08, 2024

Very curtious and professional. Would reccomend. Very clean and nice environment. Bolaji Adeyemi was great and a big help More

by greatwhite1113
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Ken Ganley Ford Parma responded

Here at Ken Ganley Ford West, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

February 07, 2024

Pam was very knowledgeable and very kind and informative. I also liked that she listened to what I wanted. More

by Kingneye22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2024 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Pam met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

February 07, 2024

They treated me a person They fixed my recall problem I would recommend service to other people More

by dawn.szczechowski29
Recommend Dealer
Yes
Employees Worked With
Salvatore Agosta
Feb 08, 2024 -

Ken Ganley Ford Parma responded

Dawn, Thank you for the kind words for our service department! We look forward to sharing your compliments with Salvatore and our team. Please don't hesitate to let us know if we can further assist.

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