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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.6
2,517 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

8383 Brookpark Rd

Parma, OH

44129

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Showing 2,517 reviews

March 18, 2024

Jeremy was helpful and found the exact car I was looking for without trying to upscale. More

by Steven_strnad
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeromy Acord
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2024 -

Ken Ganley Ford Parma responded

We are very happy to hear that Jeremy provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 17, 2024

Friendly and knowledgeable staff. Was met outside by Jeromy and he quickly got us in the truck I was wanting to drive. They even offered us pizza. More

by Papa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeromy Acord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Stafford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words for Jeromy, and for taking the time to leave us this wonderful feedback!

March 16, 2024

I visited there the weekend of their move and everything was very seamless and organized despite a lot going on at the dealership. Austin was very patient, knowledgeable, friendly, and accommodating. More

by william_tate
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2024 -

Ken Ganley Ford Parma responded

Thank you so much, William, for your excellent review! We are so glad that Austin had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

March 15, 2024

I ordered a Bronco from this salesman/dealer on the X-Plan 5 months ago. When it arrived, another customer showed interest in the vehicle. Being X-Plan, the vehicle had a fixed price from Ford. The sal More

by b.rericha
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
George Bode
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2024 -

Ken Ganley Ford Parma responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 15, 2024

I've been purchasing Fords for over 20 years. This was my first venture dealing with Ken Ganley Ford Parma. John Ruper the New Vehicle Sales Director and Pam Koglman the Sales Consultant made the More

by Michaelcesa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Ruper
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Mar 16, 2024 -

Ken Ganley Ford Parma responded

It's great to hear that Pam and John were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

Mar 17, 2024 -

Ken Ganley Ford Parma responded

Hi, your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 15, 2024

I’ve been going to this dealership for years. I learned that the dealership changed ownership when I scheduled service. When I arrived for my appointment it was very chaotic, overall terrible s More

by mhuston60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Hadgigeorgiou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I would give zero stars if it was allowed
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Mar 15, 2024 -

mhuston60 responded

Very poor service!

Mar 17, 2024 -

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Mar 19, 2024 -

mhuston60 responded

I received an email today to announce a sale. I responded to the email that I have yet to have someone reach out to me about a service issue. Morgan Gallagher immediately responded to me and put me in contact with Scott Acker. He was able to address every question I had. Morgan and Scott both went over and above, and I do appreciate it!

March 15, 2024

Alicia was extremely helpful. .. made my visits easy She explained the process very re easily More

by Yanirascott1
Recommend Dealer
Yes
Employees Worked With
Alicia
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Mar 16, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words for Alicia, and for taking the time to leave us this wonderful feedback! We look forward to working with you again!

Mar 17, 2024 -

Ken Ganley Ford Parma responded

Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 14, 2024

Jeromy was great. Professional, helpful and friendly. Everyone at the dealership was easy to smile. More

by Qualeym
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeromy Acord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2024 -

Ken Ganley Ford Parma responded

It's great to hear that Jeromy was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

March 14, 2024

Great costumer service. Got me in and out of there with the truck I really wanted. More

by Barron1003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2024 -

Ken Ganley Ford Parma responded

Barron, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

March 13, 2024

Thank you for the smooth buying experience! Everyone was professional… we highly recommend! We are looking forward to enjoying our new Bronco More

by fd.puma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeromy Acord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2024 -

Ken Ganley Ford Parma responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new Bronco. We truly appreciate your feedback!

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