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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.6
2,517 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

8383 Brookpark Rd

Parma, OH

44129

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Showing 2,517 reviews

April 17, 2024

Took me in without an appointment and very willing to help fix problem with my car. Very thankful for their great service More

by KEITHMARTIN1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave in service also gets 5 stars
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Apr 17, 2024 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you, Keith. Quality customer service is always our priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma, we look forward to having you as one of our valued customers for many more years to come!

April 17, 2024

George did a great job explaining what my car needed and how long it would take for all the work to be done. He reached out to me while I was walking and we were able to determine the best way forward. More

by MDPerodeau135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 17, 2024

Everyone in the service department was great keep me informed on my vehicle status and explained all my concerns in detail. More

by BILLMAC357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Acker and Doug ?
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Apr 17, 2024 -

Ken Ganley Ford Parma responded

Thank you for the five-star rating. We strive to make sure that all of our customers leave happy, and it's great to hear about your positive experience here at Ken Ganley Ford Parma.

April 17, 2024

Thanks for setting up my appointment to see the Audi and helping me with the test drive. Very smooth transaction. More

by Guyda00
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Ken Ganley Ford Parma responded

Thanks for your feedback on your recent visit to Ken Ganley Ford Parma. We appreciate your business.

April 17, 2024

Other than longer than I expected, I was very pleased. Thanks for the car wash. More

by CADEDRICK50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with George and our team. We're glad to hear we delivered such a great experience!

April 16, 2024

Mike L. in sales is great! We were returning customers, and he remembered us from last time, already had cars in mind that would fit our preferences, and mad More

by brittney.whitehouse
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike LaScola
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Ken Ganley Ford Parma responded

Brittney, Thank you! Mike and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

April 16, 2024

I hear horror stories about other dealerships putting customers off to let warranties expire. Ken honored mine even though it was the last day before expiration. Thank you so much. You have won a repe More

by TOYMIOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Monske. Excellent. Got me a car to drive because I love in Ashland and got me to buy another warranty Thanks Monske
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Apr 17, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Will and our team here at Ken Ganley Ford Parma.

April 16, 2024

George was great! Very helpful. My only complaint is that its quite pricey to get work done here and I was charged a 2% credit card fee which I don’t remember being ch More

by raysasylvester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Ken Ganley Ford Parma responded

Ray, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

April 15, 2024

Dave was my service manager and he was exceptionally helpful and kind. I would use this business again. More

by TINASHAREE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
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Apr 15, 2024 -

Ken Ganley Ford Parma responded

Tina, Thank you for the kind words for our service department! We look forward to sharing your compliments with Dave and our team. Please don't hesitate to let us know if we can be of further assistance.

April 15, 2024

I had a great experience working with Jeromy. I knew what I wanted going in and it was a fairly quick process. I will recommend Ken Ganley to anyone looking to buy a Ford! More

by lauren.covell
Recommend Dealer
Yes
Employees Worked With
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeromy Acord
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Ken Ganley Ford Parma responded

Hi Lauren: Thanks for sharing your thoughts about your experience with Jeromy here at Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

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