Ken Ganley Ford Parma

I went to check on purchasing a new vehicle under a friend's Ford Plan. Had never been to Ganley Ford West. From the minute that I walked in the sales staff and office manager treated me like a custome friend's Ford Plan. Had never been to Ganley Ford West. From the minute that I walked in the sales staff and office manager treated me like a customer, not like a warm body that came through the door. I have had that experience in the past. Shirley, the office manager, was exceptional in assisting me. She introduced me to Heather Mancini. Heather did a very professional job of assisting me, not attempting to force my decision on buying one particular vehicle. I ended up purchasing a used vehicle that I am extremely happy with due to Heather's professionalism and personality. I also was impressed that the general sales manager came out to talk with me, as a person, while I was changing over to my new vehicle from the trade-in. Overall I would highly recommend Ganley Ford West to any of my friends looking for a vehicle. I will certainly recommend Heather as their sales consultant. More

TOM TERBRACK made sure i got the car i wanted. and gave me what i believe was a great deal. he left no detail unattended. He called me when the car arrived at the dealership, and again on the day i picked me what i believe was a great deal. he left no detail unattended. He called me when the car arrived at the dealership, and again on the day i picked it up. To make sure i was completely happy. When i buy another Ford it will be from GANLEY WEST and Tom will sell it to me. I had a great experience at GANLEY WEST and the good people that work there are the reason why. More

My experience with Ganley Ford West, Inc. Was great in everyway. Awesome staff and made a bid decision feel like nothing. They got me into the carI wanted! everyway. Awesome staff and made a bid decision feel like nothing. They got me into the carI wanted! More

Mr. Ford was extremely friendly and helpful. He was very patient and able to help me get thru the paperwork. I would strongly recommend customers to Ganley Ford West and I would tell them to specifically a patient and able to help me get thru the paperwork. I would strongly recommend customers to Ganley Ford West and I would tell them to specifically ask for Mr. Ford. More

Nate was excellent as always, my mother purchased a car about 2 weeks ago and I was present, the customer service was amazing. I love my FORD TAURUS... they put a bow on the car... I just felt special... t about 2 weeks ago and I was present, the customer service was amazing. I love my FORD TAURUS... they put a bow on the car... I just felt special... thank you for the wonderful experience. .. Heather was also amazing... More

Working with Nate Ford is easy to do. He does not put pressure in shopping and is very courtious and respectful. I would return if I am ever car shopping again. The only hassle is having to create an ac pressure in shopping and is very courtious and respectful. I would return if I am ever car shopping again. The only hassle is having to create an account with DealerRater just to submit this. More

Pam and the Ganley Ford West Sales Team worked with me to find just the car I was looking for and at a price that met the competition. this was an unplanned purchase due to an auto accident and Pam went out find just the car I was looking for and at a price that met the competition. this was an unplanned purchase due to an auto accident and Pam went out of her way to help me obtain a replacement at a right price!! My original car was purchased at Ganley Ford West and this experience was the best so far! And with over 35 years of car buying behind me, that speaks volumes. Keep up the good work and THANKS!!! More

Bob and Economy went above and beyond what would expected of a sales consultant. They located precisely what I wanted and understood my financial requirements to make it happen. Hats off to both these ge of a sales consultant. They located precisely what I wanted and understood my financial requirements to make it happen. Hats off to both these gentlemen! More

I would have preferred a mid-size or small truck, as my two previous trucks are Rangers (purchased in 1988 and 94 respectively - and are both still in working condition), but I just couldn't wait any longe two previous trucks are Rangers (purchased in 1988 and 94 respectively - and are both still in working condition), but I just couldn't wait any longer and my choices were limited to ANY vehicle manufacturer who is ONLY looking to increase profits and fitting customer satisfaction within those limits. Not that it would make a significant change one way or another, but I chose to stick with brand loyalty because of the quality of my previous trucks. This truck is HUGE though, and will take some time getting used to it to the point of where I'm not afraid of banging mirrors with an equal sized truck going the other way on a narrow road, and/or parking in a space Within those limited parameters, my purchasing experience was terrific. Nate Ford is a courteous and respectful salesman who didn't make any assumptions as to what he thought I might want. He answered all my questions and was the type of person I appreciate - straight up. He's the type of person who I would like as a friend, and I appreciated being able to work with him. As for the vehicle purchasing process itself, I hate it. You NEVER seem to find out the total purchase price, including all the warrantees and other add ons until the end. Why not try being like Nate and be straight up and SPELL IT OUT. Now why do I have to log in to a DealerRater account? Are you trying to sour my experience with my new truck? More