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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
3,864 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 3,864 reviews

November 23, 2019

Ganley west did a great job getting me approved for my dream car. Thank you again and I'll definitely recommend you to my friends and family More

by thndr442
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DJ Rowell
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Dec 26, 2019 -

Ken Ganley Ford Parma responded

We are so happy to read such a great review regarding your recent visit! Thanks so much for your business and recommendation! Please let us know if there is anything else we can assist with!

November 22, 2019

Always a pleasure to deal with Ganley Ford West. I have always had a positive experience at this dealership. If an issue did arise it was taken care of immediately and to my satisfaction. More

by BEN
Recommend Dealer
Yes
Employees Worked With
Chris
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Dec 26, 2019 -

Ken Ganley Ford Parma responded

Thanks for the wonderful review and five star rating! We are very happy we could provide you with a positive experience! It means so much to us to have earned your trust in our business!

November 21, 2019

Great Service I have had my car serviced at Ganley Ford West since I purchased it almost 2 years ago. The folks there have been great, fair and honest and have alwa More

by james.1295
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
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Nov 25, 2019 -

Ken Ganley Ford Parma responded

Thank you so much for giving us a five star rating! We really appreciate your kind words. It means a lot to us to know you have had such a great experience with our service department. Thanks so much for your business and we look forward to your next visit!

November 21, 2019

They provided a convenient scheduled maintenance time, saw me on time and had me on my way completely satisfied. They also had my touch up paint ready when I went in for service More

by Nick II
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley, Nick - friendly, knowledgeable, helpful
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Dec 26, 2019 -

Ken Ganley Ford Parma responded

Thank you so much for being one of our valued guests and we look forward to your next visit! If there is anything else we can do to assist you, please let us know! Take care!

November 19, 2019

great Quick appointment scheduling, I was able to drop the car off in the morning and pick it up afterwork! Perfect and convenient. Everyone was professio More

by PaulaKancler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Brown
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Nov 19, 2019 -

Ken Ganley Ford Parma responded

Thank you for sharing your feedback and giving us a 5 star rating! We want to sincerely thank you for your business and for being one of our valued customers. Please let us know if there is anything we can do to help moving forward!

Nov 19, 2019 -

Ken Ganley Ford Parma responded

We regret to hear that you are displeased with your recent experience with us. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for bringing this to our attention. If you are willing, please contact us at 216-941-9800 so we can work towards a resolution and make this right. We look forward to hearing from you.

November 17, 2019

The process and everyone was good. But every car I’ve ever bought from every other dealership, the dealership ALWAYS filled the tank full, this time they only filled it to a quarter tank. Makes me wonde More

by Chrisphillips1275
Recommend Dealer
Yes
Employees Worked With
Daniel Walker
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Nov 19, 2019 -

Ken Ganley Ford Parma responded

We regret to hear that you are displeased with your recent experience with us. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for bringing this to our attention. If you are willing, please contact us at 216-941-9800 so we can work towards a resolution and make this right. We look forward to hearing from you.

November 14, 2019

Good service I have no complaints at all I would definitely buy here again reasonable great cars at great price I will be back next year More

by Warriors5962
Recommend Dealer
Yes
Employees Worked With
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Brown, Mike Hamilton, Daniel Walker, Matt Stringer
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Dec 26, 2019 -

Ken Ganley Ford Parma responded

We're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!

November 10, 2019

Was done quickly and painless. The new man Chris Moore understood that I was talking to a new dealer. So he gave me a buyout ofmy current lease and put me in a showcase car which wa More

by Roman Dumycz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2019 -

Ken Ganley Ford Parma responded

We are very pleased to hear you had such a great experience. Your satisfaction is our top priority. We want to be sure our valued customers are 100% completely satisfied. We want to sincerely thank you for your business and if there is anything we can help with please let us know!

November 08, 2019

I had a great experience at this dealership. My sales man Eric was extremely helpful and worked every possible deal so I could get a car. I would definitely go through them again. More

by Ashley
Recommend Dealer
Yes
Employees Worked With
Eric bard , Ron Sommer
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Nov 11, 2019 -

Ken Ganley Ford Parma responded

Thank you so much for taking the time to share your experience. We are thrilled you had such a wonderful car buying experience, It means so much to us to have earned your trust in our business. We want to thank you for being one of our valued customers. If there is anything we can do to help please let us know.

November 08, 2019

Exceptional! My experience with Ganely Ford West was exceptional!! They took the time to find out what my specific needs were and what amenities I wished for. Then More

by AJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Bard
Report | Print
Nov 11, 2019 -

Ken Ganley Ford Parma responded

We are ecstatic you had such a great car buying experience with us. Congratulations on your new vehicle! It means alot to us to know your recent visit was five stars. Thank you for leaving your feedback and sharing your experience. We greatly appreciate your business and we are here to help in anyway we can!

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