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Ken Ganley Ford Parma
Parma, OH
3,865 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,865 reviews
February 18, 2020
Ganley ford west has great service staff. Talked a little with my fav salesperson, Pam, while waiting for my car. It was a great day. with my fav salesperson, Pam, while waiting for my car. It was a great day. More
by Knoxwife19
Verified CustomerEmployees Worked With
Other Employees :
My service technician was a white woman with dark hair. I don't recall her name. She was awesome!
February 18, 2020
Pam and Robert were awesome. They were honest and responsive. They made the whole car using experience a lot easier. They were a big help. responsive. They made the whole car using experience a lot easier. They were a big help. More
by EVELYN.HIGHTOWER
February 07, 2020
Very nice and quick service Very good at communicating and letting me know all about the car and what services was done on the car. As fast on fixing my car Very good at communicating and letting me know all about the car and what services was done on the car. As fast on fixing my car More
by Bigbud73
February 04, 2020
The salesmen were friendly and treated us with respect. Thanks for making us feel welcome and for all your hard work Greg , Mark and Alex Cooke ! I would highly recommend Ganley Ford to all my friends an Thanks for making us feel welcome and for all your hard work Greg , Mark and Alex Cooke ! I would highly recommend Ganley Ford to all my friends and family! More
by pampatterson84
February 02, 2020
Excellent service and customer-focused staffCar serviced Excellent service and customer-focused staff Car serviced on time They also have a car loaner service for more extensive repairs If your car needs Excellent service and customer-focused staff Car serviced on time They also have a car loaner service for more extensive repairs If your car needs more work More
by mbz
Employees Worked With
Service employees are great
January 29, 2020
DEALER MADE A GREAT EFFORT I am very happy with the Conditions in which Ganley Ford returned my car to me. They kept the car for 4 days to service the SYNC system in my Ford Es I am very happy with the Conditions in which Ganley Ford returned my car to me. They kept the car for 4 days to service the SYNC system in my Ford Escape which I have had many problems with thus far. Not sure if the issue is resolved yet as I have only had the car back for 1 day. However, I would most definitely recommend Ganley Ford for service. Though they were keeping my car to service SYNC when my car was returned to me it was clean and had a full tank of Gas. I could tell that they had also cleaned the inside of my car as well. I really appreciate all the fact that you took the time to show you cared about your customer and your presentation to your customer. Ganley Ford is only the dealer not the make of SYNC. Though they took the time to service SYNC and I appreciate it. If I have any more problems with SYNC I will definitely reach out to FORD CORPORATE since this is their product not Ganley's.. As for service from Ganley Ford, I did absolutley receive good service. Thank you More
by ruthepennymon
Employees Worked With
Jessica Surso
January 29, 2020
2017 Ford Explorer Everything at Ganley 'Ford West was great when I had my Explorer in last week. Nick Seminatore should be given a bonus and a raise. Everything at Ganley 'Ford West was great when I had my Explorer in last week. Nick Seminatore should be given a bonus and a raise. More
by danjplatten
Employees Worked With
Nick Seminatore
January 18, 2020
Awesome vehicle- awesome customer service. First Awesome vehicle- awesome customer service. First experience with Ford and I am elated. I have been driving foreign cars over thirty years. I love Awesome vehicle- awesome customer service. First experience with Ford and I am elated. I have been driving foreign cars over thirty years. I love my Ford SUV! More
by Janine
Employees Worked With
Other Employees :
The gentleman that did our finance was very kind, quick and Professional- cannot
January 15, 2020
Transmission issue under Ford warranty Nick in the Service department is one of the best I've run across in my 35 years of owning cars/trucks. Ganley Ford West is an outstanding dealership Nick in the Service department is one of the best I've run across in my 35 years of owning cars/trucks. Ganley Ford West is an outstanding dealership and one I've recommended to my friends. This isn't my first interaction with Ganley Ford West when it comes to recalls or warranty issues. Each time my experience has exceeded expectations. Very trustworthy and fair! Thanks! More
by Mike Brown
Employees Worked With
Nick in Service Department
January 07, 2020
Great service all the time and in and out in no time at all always feel welcome with the great atmosphere the service writers and manager create will always get my service done here all always feel welcome with the great atmosphere the service writers and manager create will always get my service done here More
by Vitapurnelljustin
Employees Worked With
Sonny agosta,ashley keenly
