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Ken Ganley Ford Parma
Parma, OH
3,219 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,219 reviews
March 16, 2014
I took my 1999 Escort in for an oil change last week and Jennifer in service called me before they did the oil change to let me know that there were some problems with the car. My husband and I came back to Jennifer in service called me before they did the oil change to let me know that there were some problems with the car. My husband and I came back to the dealer to look at the car and consult with Jennifer about what could/should be done and we decided that the car wasn't worth putting money into at this point. We then went to the show room and met with Mike Hamilton told him what we thought we wanted, he showed us the Focus hatchback. We requested a white one and within two days we received a call, came in test drove it, met with Nate Ford and signed the papers that night. We will pick it up on March 22, my daughter is away at college and we want her to be with us when we pick it up. Everyone was very accommodating and friendly. Ganley is my favorite dealership in service and sales. More
by mrtpo1
Employees Worked With
Jennifer in service, Nate Ford, Mike Hamilton
March 15, 2014
First I would like to say that Nate "the Great" Ford was truly just that.!! Having been a true Chevrolet man in the past, I have now bought two new Fords and this most recent purchase of a Used R Ford was truly just that.!! Having been a true Chevrolet man in the past, I have now bought two new Fords and this most recent purchase of a Used Ranger for my son could not have been better. Nate Ford was most definitely the reason for my latest buy. In my OPINION he went ABOVE and BEYOND what is normally expected of a sales consultant and I WILL be back...WhooRahhh! More
by jpb4413
Employees Worked With
Nate Ford
March 14, 2014
We have purchased cars there before and come in for service yearly. Good dealership and it has been consistent in good customer service over the years. Will probably go back in the future. service yearly. Good dealership and it has been consistent in good customer service over the years. Will probably go back in the future. More
by PKalus
Employees Worked With
Tom Terbrack
March 08, 2014
I went to check on purchasing a new vehicle under a friend's Ford Plan. Had never been to Ganley Ford West. From the minute that I walked in the sales staff and office manager treated me like a custome friend's Ford Plan. Had never been to Ganley Ford West. From the minute that I walked in the sales staff and office manager treated me like a customer, not like a warm body that came through the door. I have had that experience in the past. Shirley, the office manager, was exceptional in assisting me. She introduced me to Heather Mancini. Heather did a very professional job of assisting me, not attempting to force my decision on buying one particular vehicle. I ended up purchasing a used vehicle that I am extremely happy with due to Heather's professionalism and personality. I also was impressed that the general sales manager came out to talk with me, as a person, while I was changing over to my new vehicle from the trade-in. Overall I would highly recommend Ganley Ford West to any of my friends looking for a vehicle. I will certainly recommend Heather as their sales consultant. More
by tmarks
Employees Worked With
Heather Mancini
March 08, 2014
TOM TERBRACK made sure i got the car i wanted. and gave me what i believe was a great deal. he left no detail unattended. He called me when the car arrived at the dealership, and again on the day i picked me what i believe was a great deal. he left no detail unattended. He called me when the car arrived at the dealership, and again on the day i picked it up. To make sure i was completely happy. When i buy another Ford it will be from GANLEY WEST and Tom will sell it to me. I had a great experience at GANLEY WEST and the good people that work there are the reason why. More
by LAUNCHPAD
Employees Worked With
Mike Hamilton, Tom Terbrack
March 07, 2014
pam was very good and personable and attentive too what I was looking for and needed but wasn't pressured too buy or lease I had a 2013 and didn't need too trade or lease but after all the checking and w I was looking for and needed but wasn't pressured too buy or lease I had a 2013 and didn't need too trade or lease but after all the checking and work effort put in and the results that was made I decided too try a lease for the first time in my life --even those I might of been able too use a ford plan the deal was good enough too try the lease.. I thank you for your time and effort put in for this deal appreciate the effort and help also put forth too see if my sister was able too do something but under the circumstance and cost involved too her we were unable too help too much owed on a older vehicles with too many miles (and also thank you roger ) Thanks again and in closing I do like the ford Edge(2014) ever since my youngest daughter shown them too me, roomy(frt and back) and my seats all the way back and tilted handles nice back-up camera is great More
by sunsets1
Employees Worked With
February 25, 2014
My experience with Ganley Ford West, Inc. Was great in everyway. Awesome staff and made a bid decision feel like nothing. They got me into the carI wanted! everyway. Awesome staff and made a bid decision feel like nothing. They got me into the carI wanted! More
by bbartone
Employees Worked With
February 20, 2014
Mr. Ford was extremely friendly and helpful. He was very patient and able to help me get thru the paperwork. I would strongly recommend customers to Ganley Ford West and I would tell them to specifically a patient and able to help me get thru the paperwork. I would strongly recommend customers to Ganley Ford West and I would tell them to specifically ask for Mr. Ford. More
by Zard63
Employees Worked With
Nate Ford
February 07, 2014
Nate was excellent as always, my mother purchased a car about 2 weeks ago and I was present, the customer service was amazing. I love my FORD TAURUS... they put a bow on the car... I just felt special... t about 2 weeks ago and I was present, the customer service was amazing. I love my FORD TAURUS... they put a bow on the car... I just felt special... thank you for the wonderful experience. .. Heather was also amazing... More
by ashley.coles89
Employees Worked With
Nate Ford
January 29, 2014
Working with Nate Ford is easy to do. He does not put pressure in shopping and is very courtious and respectful. I would return if I am ever car shopping again. The only hassle is having to create an ac pressure in shopping and is very courtious and respectful. I would return if I am ever car shopping again. The only hassle is having to create an account with DealerRater just to submit this. More
by danthevlad
Employees Worked With
Nate Ford
