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Ken Ganley Ford Parma
Parma, OH
3,254 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress ...
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Today:Open today 9:00 AM - 5:00 PM
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,254 reviews
August 26, 2015
Happy Happy Don't mess with the rest. Go to the best.. Ganley Ford. 3rd new car from there and it won't be the last. Alec was great there wasn't any pressure sale Don't mess with the rest. Go to the best.. Ganley Ford. 3rd new car from there and it won't be the last. Alec was great there wasn't any pressure sales tactics just what can we do for you to make you happy. A1 dealership More
by joneshappy
Employees Worked With
Anthony Salib, Alec White
August 17, 2015
NEVER AGAIN!!!!!!!!!!!!! I went here because they had the truck I was interested in on the lot, in fact it was in the showroom. I made an appointment for 3pm and I arrived at I went here because they had the truck I was interested in on the lot, in fact it was in the showroom. I made an appointment for 3pm and I arrived at 3:05pm. Even though I had an appointment, I had financing, and the only thing to do was negotiate a price, I didn't leave the dealership until almost 9pm. Then, by the time the truck was done in prep and I was taking delivery, it became clear that none of the steering wheel controls worked. This of course meant that I had to bring the truck back and that led to bringing it back again because the module was no good and one needed to be ordered. In addition, part of my sales deal was that I was to be extended a 10% discount on an accessory purchase. However, I was never extended that 10% and I came to learn from the parts guys while waiting for service to be completed that anyone who buys a vehicle automatically gets a 10% discount, which meant I was totally deceived. Then, I was contacted by my sales lady and she told me that I was being sent a gas card for all of my inconvenience. At that point, I asked how I can shut off (permanently) the auto start/stop feature which I never knew about or was told about. Her first response was to copy the owners manual and send it to me, which was the exact opposite of what I requested. Well, after two weeks of waiting, I let it be known that I did not get the gas card and I was not given the information that I asked for, which finally pushed me to say that I was not happy and will not ever buy from Ganley or this sales lady again. Apparently, this must've lowered the service level even further because it's been almost 3 months and I still have not received the gas card (I assume I never will), and the only info on the auto start/stop that I was given was "I can only tell you what the mfg allows us to as a dealership". Thus, I'm stuck with this stupid and annoying auto start/stop which I didn't even know was on the truck. Bottom line....out of all the vehicle that I have bought over the years, I've never had such a bad experience. Unfortunately, I still have to go to this place because I bought the service package, but so far the service dept has been pretty good. I truly hope nobody else has to experience this type of garbage. As for me, this was enough to convince me to never buy here again. Last, I assume the dealership will read this and may consider contacting me. I would advise against it. You will not like the response that you will get from me. More
by ganleyhater
Employees Worked With
August 15, 2015
New car We have been working with Ganley to upfit a car we own or purchase a new one for my husband who had a massive stroke three years ago and just got his We have been working with Ganley to upfit a car we own or purchase a new one for my husband who had a massive stroke three years ago and just got his driving privileges restored. The dealership has been wonderful to work with. We are so excited to have my husband driving again and Ganley made the car piece easy for us. More
by mrtpo1
August 11, 2015
such great accommodating people Katrina Harper personally went out of her way to make me feel wonderful. I don't care what she's selling, Id send anyone to buy it from her! Katrina Harper personally went out of her way to make me feel wonderful. I don't care what she's selling, Id send anyone to buy it from her! More
by Erica Hannah
Employees Worked With
Katrina Harper
July 20, 2015
Outstanding Katrina Harper did an amazing job. Very professional and got me what I wanted at the end of the day. I would definitely recommend Katrina to everyone Katrina Harper did an amazing job. Very professional and got me what I wanted at the end of the day. I would definitely recommend Katrina to everyone I know!! More
by RyRitch216
Employees Worked With
Katrina Harper
July 01, 2015
Love my new car:) Highly recommend:) At firt, they had difficulty locating the car I wanted, but then went above and beyond to get me the car I wanted and also to meet hte price that was At firt, they had difficulty locating the car I wanted, but then went above and beyond to get me the car I wanted and also to meet hte price that was most affordable for me. I am so glad that I decided to go with them in the end because I really am beyond happy with my car and that is more affordable. I would highly recommend this dealer because they will treat you with respect and go above and beyond to make you happy! More
by JMount45
Employees Worked With
Traci Sapienza in Fiance, Mike Hamilton, Ed Schurdell
June 30, 2015
Low ball pricing, Bait and Switch Not an uncommon practice at your dealership. I have heard from others that Ganley dealerships have questionable sales techniques. I will never even Not an uncommon practice at your dealership. I have heard from others that Ganley dealerships have questionable sales techniques. I will never even consider a Ganley dealership in the future. There is too much good competition in the market for consumers to have to put up with this type of establishment. More
by Toyota Owner since Ganley low xxxxx their pricing
Employees Worked With
George Banaska
June 23, 2015
My New, Used Car Experience Very knowledgeable, kind, trusting and helpful. I would definitely buy from this dealership again. Everyone was friendly and accepted and understood Very knowledgeable, kind, trusting and helpful. I would definitely buy from this dealership again. Everyone was friendly and accepted and understood my needs for this specific vehicle. More
by pickles
Employees Worked With
Ruth in finance
June 08, 2015
2 cars for the price of 1 I had a 2014 Jeep Cherokee & was short a car in the family- I knew it was going to be a job getting 2 car loans in my name with an average credit scor I had a 2014 Jeep Cherokee & was short a car in the family- I knew it was going to be a job getting 2 car loans in my name with an average credit score, but Ganley West made it happen and I got 2 cars for almost the price of 1 1/2 cars. I traded in my jeep in for an AWD 2015 ford Escape SE & 2011 XLT ford Escape. They worked with me to be in my budget with zero money down. So without a doubt great customer service- We did half of the process via phone as I work full time as a nurse and don't have the time to sit at a dealer all day. The plus is also that they were open on Sunday so I could do everything on my day off. So to everyone at Ganley Ford West -THANK YOU FOR IMPECTABLE SERVICE WITH A SMILE & GETTING ME 2 BEAUTIFUL CARS THAT I CAN AFFORD AND BOTH DRIVE BETTER THEN THE JEEP :) More
by Chianti
Employees Worked With
ANTHONY SALIB, Katrina Harper
June 07, 2015
Third vehicle from Ganley Ford West This is my fourth Ford, my third from Ganley Ford West. I truly value the customer/dealer bond we've built. I had total confidence working with Ed S This is my fourth Ford, my third from Ganley Ford West. I truly value the customer/dealer bond we've built. I had total confidence working with Ed Schurdell and his team that we would agree on a deal that would be a success for both. I absolutely love my new Escape and will continue to share my excitement. More
by lj
Employees Worked With
Ed Schurdell
