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Ken Ganley Ford Parma

Parma, OH

4.7
3,463 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress ...
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8383 Brookpark Rd

Parma, OH

44129

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Showing 3,463 reviews

August 25, 2019

Repeat Customer and will be one moving forward Great sales experience. Friendly staff and understanding of a hectic work schedule. Worked with me on my trade-in and found a way to beat competitor More

by Drew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Brown, Denzel Richardson
Sep 04, 2019 -

Ken Ganley Ford Parma responded

Thank you so much for your recommendation of our dealership. We strive to give all of our customers 5 star customer service and we are very happy to hear you had a 5star experience with us. We want to sincerely thank you for your business and we look forward to seeing you next time! Please reach out if there is anything we can do, we are happy to help!

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August 25, 2019

Service Nick was very friendly and courteous. The time that was stated for my service was shorter than they expected was a plus for me. He was very thorough More

by Mckenzieoh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick in the Service Dept., Daniel Walker
Aug 30, 2019 -

Ken Ganley Ford Parma responded

Thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks for the great star-rating!

August 23, 2019

25,000 mile checkup I have been getting my car serviced here since I purchased it. The staff, sales people and techs are excellent to deal with. Service is great, never More

by PD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Sep 04, 2019 -

Ken Ganley Ford Parma responded

We greatly appreciate taking the time to share your experience with us, Its comments like yours that keeps us working hard for all of our customers. Thank you so much for your business and choosing us for your vehicle needs! .

August 21, 2019

First Class Service Ron and Matt made this transaction painless. They were knowledgeable, fast, straight forward and easy to deal with. I highly recommend their service More

by Nick Phillips
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Stringer, Ron Sommer
Sep 04, 2019 -

Ken Ganley Ford Parma responded

We want to sincerely thank you for your recommendation of our dealership, Our team works very hard to deliver the best car buying experience possible. We really strive to go above and beyond for all of our customers. We really value your business and it means so much to have earned your trust. Please let us know If there is anything we can do, we are happy to help.

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August 19, 2019

Excellent customer service. I highly recommend Ganley Ford West. Very friendly and professional. They listen to their customers and strive to deliver on what you want. Quick a More

by BLydic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Sommer
Aug 20, 2019 -

Ken Ganley Ford Parma responded

Thanks so much for your recommendation of our dealership! We really appreciate your feedback and sharing your expierence! We are very pleased to know you are satisfied with everything. Thank you for noticing our efforts to give 5 star customer service to our guests! We look forward to your next visit!

August 19, 2019

No games. Great customer service. Customer for life. Morgan and DJ combined to give me a hassle free experience. Bought the truck I wanted at a great price. Hats off to Matt the manager as well. More

by Jbogan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Stringer
Aug 20, 2019 -

Ken Ganley Ford Parma responded

Congratulations on your new truck! We are happy to hear that you had a great hassle free expierence. Your satisfaction is our #1 priority. We want to sincerely thank you for your business and sharing your recent expierence. Thanks again for being one of our valued customers,

August 19, 2019

Purchase of Ford Edge Pam was awesome! She worked very diligently for our business. She also spent a good deal of time walking through the instructions and features of ou More

by missdixie
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2019 -

Ken Ganley Ford Parma responded

We are so thrilled to hear you had such a great expierence!! Thank you for taking the time to leave us your feedback! We greatly appreciate your business! We hope to see you soon!

August 15, 2019

New car experience Buying a car has never been so easy as it was with Ganley Ford. Danny was very knowledgeable and patient with us. There was never hesitation when I as More

by Nursesabol2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Walker, Matt Stringer
Aug 20, 2019 -

Ken Ganley Ford Parma responded

Thank you so much for your 5 star rating and wonderful comment! It means so much to us to have earned your trust in our business! We want to sincerely thank you for your strong recommendation of our dealership! We look forward to your next visit!

August 14, 2019

Always an awesome experience! Robert Brown and his staff always go above and beyond to make sure you have a wonderful buying experience! Way to go Ganley Ford West !!!!! More

by Skeeter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Brown
Aug 15, 2019 -

Ken Ganley Ford Parma responded

Congratulations on you new vehicle! We are happy you had a wonderful car buying experience , Thank you very much for taking the time to leave a great review and 5 star rating! Your feedback is very important to us! If there is anything we can do please let us know! We are happy to help! We really appreciate your business and we hope to see you soon!

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August 14, 2019

Excellent Service from a real professional Mr. Ron Sommer was polite, professional and highly knowledgeable making my vehicle purchasing experience a pleasant one. Sommer took time to answer my More

by Gary Kane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Sommer
Aug 15, 2019 -

Ken Ganley Ford Parma responded

Congratulations on your new vehicle! Its so wonderful to read about your great experience with our team! We really value our customers and their feedback. We really appreciate your business! We look forward to seeing you in the future! Please let us know if we can assist in any way!

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