Ken Ganley Ford Parma

Best Experience ever I liked the fact the Kelly Kidd went beyond the call of duty to help me out buying my car. Being pre-approved over the phone was great. She even bro I liked the fact the Kelly Kidd went beyond the call of duty to help me out buying my car. Being pre-approved over the phone was great. She even brought the car out to me, and came the next day to help me out getting comfortable with the car computer. She really made me feel comfortable and then come to find out she knew my son too. Kelly is a real keeper. I hope Ford is proud of her, as I am of buying a car from her. More

Best car buying experience Ford escape purchased from Ganley Ford. Excellent customer service. CJ provided the most personalized attention to the customer needs with a freindl Ford escape purchased from Ganley Ford. Excellent customer service. CJ provided the most personalized attention to the customer needs with a freindly professional attitude. Down to the last detail, CJ made sure everything was taken care of. I would not consider buying a car anywhere else! More

Highly Recommended! As someone that used to be in the business many years ago, it was great to be able to walk it off the street, get greeted right away and feel comforta As someone that used to be in the business many years ago, it was great to be able to walk it off the street, get greeted right away and feel comfortable with the dealership. They really didn't have to sell me on anything, I bought in to feeling comfortable around the staff. I told them my situation, what I was looking for and they came back to me with options. Quick, easy, painless. Will recommend to anyone! More

It's back! Customer Service @ it's finest! 7yrs ago after we moved here, my husband & I went to Ganley West to buy a car. After being hunted down in the lot the salesperson talked down to us t 7yrs ago after we moved here, my husband & I went to Ganley West to buy a car. After being hunted down in the lot the salesperson talked down to us the whole 10 minutes that we were outside. I asked if we could go inside and talk about making a deal on a certain car and the salesperson agreed, but stated we may not have enough money for the car! Seriously??? How'd he deduct that? By judging our appearance? We were so offended that we walked out and swore NEVER to buy from this dealership again! However, this past Saturday I past the lot and I did see a great price on an SUV, so I stopped ( my husband refused to step out of our car!) Elonzo came over to me & asked what I needed, he showed me the car & answered anything I asked him. He was AWESOME, no pressure and went out of his way to make THIS EXPERIENCE THIS TIME a better one then the last one and even made my husband feel comfortable (after I got him out of the car)and I would definitely go there again! We also talked to Nathan, the finance Manager and the GM and felt very taken care of! Nice job there Elonzo and the new team, keep it up!!! Liz & Larry Allen More

Best car experience I have ever had!! The experience I had with Scott Frye at Ganley Ford West is superior to any I have had in the past with other dealerships. I have purchased 5 vehicle The experience I had with Scott Frye at Ganley Ford West is superior to any I have had in the past with other dealerships. I have purchased 5 vehicles since 1998 and none of these transactions can compare to this one. I was treated with the utmost respect in all aspects of the transaction,from my first meeting with Scott to dealing with the finance department. I was impressed with everyone I came in contact with at this dealership. The internet person,Morgan, whom I had talked with on the phone even came out and met me and introduced herself. The General Manager, Robert Brown, whom I also met, has surrounded himself with what I feel are really good people. Scott made sure I did not leave the dealership without being totally familiar with the car. He syncd my phone for me,and even had me come back the next day to do the same for a new phone that I was getting,plus set up all the Sirius stations I had picked out and answer all my questions that came up after driving the car for a day. I feel totally confident that if I have any questions or concerns going forward, that he will be there for me. I cannot say enough positive things about Scott and all the people I met at Ganley. Even though I was just there to lease a Focus, I was treated like I was buying the most expensive car there!!! I will tell all my friends about this experience and definitely recommend Scott Frye at Ganley Ford West. More

Great service Kelly provided exceptional service, working very hard to get my family into the car we were after at the price we could afford. Great job! Kelly provided exceptional service, working very hard to get my family into the car we were after at the price we could afford. Great job! More

Recent New Lease of Ford Fusion Came in to explore options associated with turning in a prior lease deal. Had not made a decision whether to stay with Ganley or to lease another For Came in to explore options associated with turning in a prior lease deal. Had not made a decision whether to stay with Ganley or to lease another Ford. After reviewing with Bob and the sales manager they worked on a deal that made sense for me leasing a new Fusion, plus we completed the transaction in one afternoon and I drove away extremely pleased in my new car. More

Worth the wait! This was our first experience with Ford. Everyone we encountered (and more behind the scenes) worked with us to get us exactly what we wanted and nee This was our first experience with Ford. Everyone we encountered (and more behind the scenes) worked with us to get us exactly what we wanted and needed. It took awhile, but they were able to get us a great deal with Ford Financing and lowered our payments from what we originally thought they would be. They made sure all the t's were crossed and i's dotted and while that may have taken awhile to finalize, they did a great job keeping us entertained, walked us through all the bells and whistles on our new car and made sure that when we did leave, we were confident in our deal, confident in our new car and confident we made the right choice not only in the dealership, but in every decision we made. We've had our new car for a few days now and are loving every second of it. More

Elonzo and Nate are good at what they do and were on top everything from the start. They sold me a truck. Thanks, see you next year. John are good at what they do and were on top everything from the start. They sold me a truck. Thanks, see you next year. John More