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Ken Ganley Ford Parma
Parma, OH
2,923 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,923 reviews
June 01, 2015
Fast curteous and relaxing My experience was one of the best I've had when purchasing a vehicle. The atmosphere was relaxed and more importantly enjoyable. Would recommend highl My experience was one of the best I've had when purchasing a vehicle. The atmosphere was relaxed and more importantly enjoyable. Would recommend highly. More
by hh
Employees Worked With
Scott Frye
May 17, 2015
Ganley They were not pushy or overbearing while I tried to decide between 2 cars. Sale would have been lost if they were too pushy. Very fair price on car. T They were not pushy or overbearing while I tried to decide between 2 cars. Sale would have been lost if they were too pushy. Very fair price on car. The 3 hours it took was due to my indecisiveness. More
by Bogeyman
Employees Worked With
Mark Spaziani
May 17, 2015
Great customer service I had a great experience at the dealership. Mark S. did a great job and was very accommodating. Highly recommended! A great place to lease or purchase I had a great experience at the dealership. Mark S. did a great job and was very accommodating. Highly recommended! A great place to lease or purchase. More
by cmrs12
Employees Worked With
Mark Spaziani
April 16, 2015
Great Experience This is the second vehicle I have purchased at Ganley Ford West. Just like the first time the staff (Ed, Mike, and forgive me for forgetting the finan This is the second vehicle I have purchased at Ganley Ford West. Just like the first time the staff (Ed, Mike, and forgive me for forgetting the finance lady's name) were great. They make you feel welcome and are very casual and friendly. Although I knew I was not the only customer there, they really made me feel like I was. If you live in the area, or even if you do not, I recommend you get over to Ganley Ford West for your next purchase. This is a smaller dealership away from the "auto miles" and you can tell by the personalized attention they give to their customers. More
by Curt G
Employees Worked With
Mike Hamilton, Ed Schurdell
March 07, 2015
Excellent Service and Accommodating Sales Went there with a car that was having issues. I admit that I bought the original car from them but the 2011 Fiesta had troubles across the board and Went there with a car that was having issues. I admit that I bought the original car from them but the 2011 Fiesta had troubles across the board and I needed to get rid of it. I told them exactly what I wanted--a new car with the same payment. They made it work and I have a new car with a very similar payment despite the negative equity. Ed Schurdell was very accommodating, understood the situation, and worked with the Ganley team to satisfy me. They even covered my bill in the service department! I definitely drove away happy! Also, I always take my cars to Ganley for service. The whole team is very nice and understanding, especially Jen who is one of the nicest people that I have ever dealt with in a car service department. More
by stalder11
Employees Worked With
Jennifer Ontko, Ed Schurdell
February 09, 2015
Follow up Had my car in over Holidays and company that installed windshield scratched my dash and it needed replaced, it was done for free (well charged to that Had my car in over Holidays and company that installed windshield scratched my dash and it needed replaced, it was done for free (well charged to that company). However, instead of receiving a phone call I had to call numerous times to see when the part was in and never received a call when it was finally in (took over a month) and the only reason it got scheduled was because I called once again. More
by Myron89
Employees Worked With
Service Dept.
January 28, 2015
Pam is awesome!! For my first brand new car purchase I expected nervousness and pain. Pam upon reception made this process so easy, I cant believe it happened so fast. For my first brand new car purchase I expected nervousness and pain. Pam upon reception made this process so easy, I cant believe it happened so fast. She made my wife, Heather, and I so comfortable and I will refer her to everyone I know in the hunt for a vehicle. I picked Ganley Ford West because the location but in the future it will be because of Pam and the service I received from the team. Thank you -Dan More
by dan790512
January 26, 2015
WONDERFUL.. This dealership was incredible, they made my first car buying experience great. everyone was pleasant especially my dealer Ed Schurdell and his Manage This dealership was incredible, they made my first car buying experience great. everyone was pleasant especially my dealer Ed Schurdell and his Managers. They dealt with a lot of my indecisiveness and calmed me down when I didn't find it possible. Everything about them and the dealership is GREAT... 5 stars More
by aspraks
Employees Worked With
Ed Schurdell
January 21, 2015
Great experiance They made me feel comfortable almost instantly. So helpful. I was unsure about buying a new car. They walked me through the process. It became easy They made me feel comfortable almost instantly. So helpful. I was unsure about buying a new car. They walked me through the process. It became easy and worry free. More
by doc
Employees Worked With
Other Employees :
Ruth Mcmurray was like a trusted old friend thank you
January 16, 2015
Wonderfull Everyone was great very friendly helpful went way above and beyond to get me a car Kelly coming to pick me taking to the bank I couldn't believe it Everyone was great very friendly helpful went way above and beyond to get me a car Kelly coming to pick me taking to the bank I couldn't believe it THANKS FOR EVERYTHING !!! More
by Kat
Employees Worked With
Tracy, Kelly Kidd
