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Ken Ganley Ford Parma
Parma, OH
3,316 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,316 reviews
July 20, 2020
Set appoint for 9am, kept my car the entire day and observed them getting to my car at 4pm with a quick look and “he’s been working on it and we don’t have an answer for you, will need another day”. N observed them getting to my car at 4pm with a quick look and “he’s been working on it and we don’t have an answer for you, will need another day”. No progress updates and ignored me in waiting area. Worst dealer experience ever. More
by kman3786
Verified CustomerEmployees Worked With
Nick Seminatore
July 20, 2020
Very Good,Fast and Professional Service. I would Recommend anyone looking for a Car to come there!!! 5 Stars ⭐️ ⭐️⭐️⭐️⭐️Thank you very much Love the Car! Recommend anyone looking for a Car to come there!!! 5 Stars ⭐️ ⭐️⭐️⭐️⭐️Thank you very much Love the Car! More
by Sandyrush5112
Employees Worked With
July 17, 2020
The staff was very friendly and helpful. They called multiple times to give updates and let me know the progress of my car. Great customer service. multiple times to give updates and let me know the progress of my car. Great customer service. More
by Amandareali
Employees Worked With
Jeremy, Ashley Neely
July 17, 2020
No wait, easy drop off, attendant said it would be about an hour wait and it was. Attendant also helped me receive a discount which I was very appreciative of! an hour wait and it was. Attendant also helped me receive a discount which I was very appreciative of! More
by HAZEN
Employees Worked With
Ashley Neely
July 17, 2020
Car in for sync WiFi problem.screen freezes so told to shut off hotspot app. Seems to me this app. Is not working why offer it if it doesn’t work shut off hotspot app. Seems to me this app. Is not working why offer it if it doesn’t work More
by LOMBO2202
Employees Worked With
Employees not listed
July 17, 2020
I had my car in for service and the staff was courteous and Scott Hill did a excellent job on my car. His work is very professional and done in a timely manner, and Scott Hill did a excellent job on my car. His work is very professional and done in a timely manner, More
by ANNABEALL
Employees Worked With
Scott Hill is rated a 5 star (the mechanic), Nick Seminatore
July 16, 2020
They were awesome especially Mark who went above and beyond for me thank you so much. I really needed this car and a break thank you beyond for me thank you so much. I really needed this car and a break thank you More
by ALLANAWANNA123
Employees Worked With
July 15, 2020
Amazing! I am new to the area and I needed my car looked at since the engine light was on, when I called they were very nice and fit me in right away. The I am new to the area and I needed my car looked at since the engine light was on, when I called they were very nice and fit me in right away. They were very informative and explained everything that was wrong and even though they had to order a part I still got my car back the next day! More
by EYoung
Employees Worked With
Robert
July 15, 2020
I recently had a flat tire and Ganley West was able to fit me in the day I called and fix the tire the same day as well. I purchased a warranty with them when I purchased my vehicle and they called the co fit me in the day I called and fix the tire the same day as well. I purchased a warranty with them when I purchased my vehicle and they called the company and made sure the tire was covered. More
by Mauraweir1206
Employees Worked With
Daniel Walker, Nick Seminatore, Ashley Neely
