Ken Ganley Ford Parma

What a joke! I found a SUV online put information in and I was contacted by Mark R we spoke several times once directly and via texts even twice that morning. I sc I found a SUV online put information in and I was contacted by Mark R we spoke several times once directly and via texts even twice that morning. I scheduled an appointment to come look at the SUV he comes to his desk asking questions like he never spoke to me before I head was caught off guard he kept trying to tell me about all these other vehicles I was so disappointed and looking at him like he was crazy. My husband was nice so we did look at a car that was dented up dash board coming apart and the best part he pulled the car out and it wouldn't start back up. Funny thing is my husband had said that was going to happen. No thanks won't be back..... I waste of my gas and time. Please don't deal with Mark Z he's an idiot. More

Very disappointing The following is a couple text messages I have on my phone between myself and the sales rep we were dealing with at Ganely Ford West: Sales rep- " Yo The following is a couple text messages I have on my phone between myself and the sales rep we were dealing with at Ganely Ford West: Sales rep- " You and Darlin will be able to get approved for a car between $8-15K. Minimum down payment is possible as well. " Our response: " Like I said between 7K and 10K with $200 down, finance the rest, for 48 months. Do-able? " His response: " Yes that is do-able " We were lied to. Misled. Plane and simple. I have the proof. We're both disabled. Our current vehicle is breaking down on us and the cost of fixing it is too high for us to do. He said Ganely would get us financed for a pre-owned vehicle. My wife test drove the car and fell in love with it. We though our troubles were over. Then he took that hope away from us. Made us feel like we weren't good enough to be their customer. Embarrassed us. Wasted our time. And brought down our credit score by almost 30 points by running our credit past 14 banks for financing. xxxx, if the first 4 wouldn't, why continue inquiring? Well thanks for nothing Ganely. Next time tell Mark NOT to get people's expectations high BY TELLING THEM they would be approved, and letting them test drive the car, only to drop the " sorry can't get you financed " bomb on them and crushing their spirit's in the process. My wife was in tears all the way home. He had our finances. Our credit scores. He promised, then failed to deliver. Then he sent us to ANOTHER dealership owned by a friend of his that ONCE AGAIN he promised would get us financed. He spoke to the guy over the phone while we were there at Ganely. He gave him our information along with the amount we had to put down, and told us that if we went there we'd be driving a new pre owned car home from this guy. When we got there, the guy asked us for FIVE TIMES the amount of deposit we had to work with. That's a TERRIBLE way to treat customers and prospective buyers. We're VERY disappointed in him and the run around he caused us. Poor salesmanship. Poor customer service. Poor judgement. Thanks for hurting my wife. What I don't understand, is that they sold a brand new car that costs $17000 to my sister, with only $250 down, who is on SSI, and only receives $733 a month. A third of our income, but won't sell a vehicle half that price to us? She's paying over $300 a month for that car, not including insurance, which she obviously can't afford on a $733 a month income minus her living expenses. She will inevitably default on the loan. They must know this. So why sell a brand new avehicle to someone they KNOW can't possibly afford to make the payments, but not to a couple that can, just because her credit is a little better than ours? Credit isn't cash. If you don't have the the income to make the payments, what good is credit going to do you? We can, but they won't. She can't, but they will. Where's the sense in that? They responded to this posting and requested permission to have their sales department contact us, and I said sure. But they haven't contacted us at all. Why offer to reach out to us, only to be forgotten by them? This adds insult to injury. They finally did contact us. Basically it went like this : " When your credit is better and you have a larger deposit, contrary to what we originally told you, feel free to come back to us. " REALLY????????!!!! We've been treated very badly by Ganely. We feel betrayed on a sale that was guaranteed to us, lied to and mislead. I don't care how well known they are or how big, don't deal with this dealer. Deceptive, dishonest, deceiving. Period. Show quoted text More

Exceptional car-buying experience!! My salesperson, Pam Koglman, was outstanding -- very personable, informative, professional & thorough in her knowledge of the 2017 Escape that I purch My salesperson, Pam Koglman, was outstanding -- very personable, informative, professional & thorough in her knowledge of the 2017 Escape that I purchased recently. She took the time to explain all the 'bells & whistles' on my new car and completely went over ALL the details -- no matter that it was past her 'normal' quitting time. She wanted to be sure that I understood everything & told me to call her or stop in if I needed any help/questions answered. Ganley Ford West is so fortunate to have Pam as a valued member of their team!! More