Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Ganley Ford Parma
Parma, OH
2,764 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,764 reviews
March 07, 2014
pam was very good and personable and attentive too what I was looking for and needed but wasn't pressured too buy or lease I had a 2013 and didn't need too trade or lease but after all the checking and w I was looking for and needed but wasn't pressured too buy or lease I had a 2013 and didn't need too trade or lease but after all the checking and work effort put in and the results that was made I decided too try a lease for the first time in my life --even those I might of been able too use a ford plan the deal was good enough too try the lease.. I thank you for your time and effort put in for this deal appreciate the effort and help also put forth too see if my sister was able too do something but under the circumstance and cost involved too her we were unable too help too much owed on a older vehicles with too many miles (and also thank you roger ) Thanks again and in closing I do like the ford Edge(2014) ever since my youngest daughter shown them too me, roomy(frt and back) and my seats all the way back and tilted handles nice back-up camera is great More
by sunsets1
Employees Worked With
February 25, 2014
My experience with Ganley Ford West, Inc. Was great in everyway. Awesome staff and made a bid decision feel like nothing. They got me into the carI wanted! everyway. Awesome staff and made a bid decision feel like nothing. They got me into the carI wanted! More
by bbartone
Employees Worked With
February 20, 2014
Mr. Ford was extremely friendly and helpful. He was very patient and able to help me get thru the paperwork. I would strongly recommend customers to Ganley Ford West and I would tell them to specifically a patient and able to help me get thru the paperwork. I would strongly recommend customers to Ganley Ford West and I would tell them to specifically ask for Mr. Ford. More
by Zard63
Employees Worked With
Nate Ford
February 07, 2014
Nate was excellent as always, my mother purchased a car about 2 weeks ago and I was present, the customer service was amazing. I love my FORD TAURUS... they put a bow on the car... I just felt special... t about 2 weeks ago and I was present, the customer service was amazing. I love my FORD TAURUS... they put a bow on the car... I just felt special... thank you for the wonderful experience. .. Heather was also amazing... More
by ashley.coles89
Employees Worked With
Nate Ford
January 29, 2014
Working with Nate Ford is easy to do. He does not put pressure in shopping and is very courtious and respectful. I would return if I am ever car shopping again. The only hassle is having to create an ac pressure in shopping and is very courtious and respectful. I would return if I am ever car shopping again. The only hassle is having to create an account with DealerRater just to submit this. More
by danthevlad
Employees Worked With
Nate Ford
January 21, 2014
Pam and the Ganley Ford West Sales Team worked with me to find just the car I was looking for and at a price that met the competition. this was an unplanned purchase due to an auto accident and Pam went out find just the car I was looking for and at a price that met the competition. this was an unplanned purchase due to an auto accident and Pam went out of her way to help me obtain a replacement at a right price!! My original car was purchased at Ganley Ford West and this experience was the best so far! And with over 35 years of car buying behind me, that speaks volumes. Keep up the good work and THANKS!!! More
by tfig1640
Employees Worked With
January 18, 2014
Bob and Economy went above and beyond what would expected of a sales consultant. They located precisely what I wanted and understood my financial requirements to make it happen. Hats off to both these ge of a sales consultant. They located precisely what I wanted and understood my financial requirements to make it happen. Hats off to both these gentlemen! More
by Mksheline
Employees Worked With
Bob Soderquist, Elonzo Harvey
January 16, 2014
I would have preferred a mid-size or small truck, as my two previous trucks are Rangers (purchased in 1988 and 94 respectively - and are both still in working condition), but I just couldn't wait any longe two previous trucks are Rangers (purchased in 1988 and 94 respectively - and are both still in working condition), but I just couldn't wait any longer and my choices were limited to ANY vehicle manufacturer who is ONLY looking to increase profits and fitting customer satisfaction within those limits. Not that it would make a significant change one way or another, but I chose to stick with brand loyalty because of the quality of my previous trucks. This truck is HUGE though, and will take some time getting used to it to the point of where I'm not afraid of banging mirrors with an equal sized truck going the other way on a narrow road, and/or parking in a space Within those limited parameters, my purchasing experience was terrific. Nate Ford is a courteous and respectful salesman who didn't make any assumptions as to what he thought I might want. He answered all my questions and was the type of person I appreciate - straight up. He's the type of person who I would like as a friend, and I appreciated being able to work with him. As for the vehicle purchasing process itself, I hate it. You NEVER seem to find out the total purchase price, including all the warrantees and other add ons until the end. Why not try being like Nate and be straight up and SPELL IT OUT. Now why do I have to log in to a DealerRater account? Are you trying to sour my experience with my new truck? More
by GeorgeSkerritt
Employees Worked With
Nate Ford
January 15, 2014
buying a car is headache and when i went to ganley ford i did not have one.everyone at ganley ford is positive,professional,and helpful.i have never been more happy at a car dealership and will definately re did not have one.everyone at ganley ford is positive,professional,and helpful.i have never been more happy at a car dealership and will definately recommend ganley ford to all my friends and family and will be going back to ganley ford for life.Thank you for my experience and as i said before could never be happier and love showing off my car with the ganley ford plate in the back.If i had a shirt that said ganley ford is my life on it i would proudly wear it everyday!!!!!!!!!!!!!1 thanks lance. More
by lancecullon
Employees Worked With
cj overman, Tom Terbrack
