Ken Ganley Ford Parma

Kelly worked very hard to get me the deal I was comfortabe with. She was very knowledgeable on the particular vehicle I purchased and thoroughly explained all the vehicle’s features. I would high comfortabe with. She was very knowledgeable on the particular vehicle I purchased and thoroughly explained all the vehicle’s features. I would highly recommend her to family and friends. More

Rob made my decision very easy when leasing this vehicle. Within 2 hours we managed to test dive, negotiate and sign my lease deal. I plan on returning in the future for my next purchase. Within 2 hours we managed to test dive, negotiate and sign my lease deal. I plan on returning in the future for my next purchase. More

This has been the most positive dealership experience I have ever had. I never once felt like I was just a sale waiting to happen. Tony was great to talk to and I never felt like I couldn't voice my concer have ever had. I never once felt like I was just a sale waiting to happen. Tony was great to talk to and I never felt like I couldn't voice my concerns or ask questions. He bent over backwards to help me get into my new car and I've already recommended him to my friends. My experience with Sam was brief but extremely pleasant, and I appreciate that even management can take the time to make your experience a personal one. I hope it will be many years before I need a new car again, but when that time comes, I won't have to dread it because they've earned a customer for life. More

Elonzo Harvey was an excellent sales person. He gave me a ton of info on different vehicles and HELPED me chose the one we did. ton of info on different vehicles and HELPED me chose the one we did. More

This is the second car I have purchased from Ganley Ford West. They make the buying process comfortable. I have never felt like I was being pressured to make a purchase West. They make the buying process comfortable. I have never felt like I was being pressured to make a purchase More

I took my 1999 Escort in for an oil change last week and Jennifer in service called me before they did the oil change to let me know that there were some problems with the car. My husband and I came back to Jennifer in service called me before they did the oil change to let me know that there were some problems with the car. My husband and I came back to the dealer to look at the car and consult with Jennifer about what could/should be done and we decided that the car wasn't worth putting money into at this point. We then went to the show room and met with Mike Hamilton told him what we thought we wanted, he showed us the Focus hatchback. We requested a white one and within two days we received a call, came in test drove it, met with Nate Ford and signed the papers that night. We will pick it up on March 22, my daughter is away at college and we want her to be with us when we pick it up. Everyone was very accommodating and friendly. Ganley is my favorite dealership in service and sales. More

First I would like to say that Nate "the Great" Ford was truly just that.!! Having been a true Chevrolet man in the past, I have now bought two new Fords and this most recent purchase of a Used R Ford was truly just that.!! Having been a true Chevrolet man in the past, I have now bought two new Fords and this most recent purchase of a Used Ranger for my son could not have been better. Nate Ford was most definitely the reason for my latest buy. In my OPINION he went ABOVE and BEYOND what is normally expected of a sales consultant and I WILL be back...WhooRahhh! More

We have purchased cars there before and come in for service yearly. Good dealership and it has been consistent in good customer service over the years. Will probably go back in the future. service yearly. Good dealership and it has been consistent in good customer service over the years. Will probably go back in the future. More

I went to check on purchasing a new vehicle under a friend's Ford Plan. Had never been to Ganley Ford West. From the minute that I walked in the sales staff and office manager treated me like a custome friend's Ford Plan. Had never been to Ganley Ford West. From the minute that I walked in the sales staff and office manager treated me like a customer, not like a warm body that came through the door. I have had that experience in the past. Shirley, the office manager, was exceptional in assisting me. She introduced me to Heather Mancini. Heather did a very professional job of assisting me, not attempting to force my decision on buying one particular vehicle. I ended up purchasing a used vehicle that I am extremely happy with due to Heather's professionalism and personality. I also was impressed that the general sales manager came out to talk with me, as a person, while I was changing over to my new vehicle from the trade-in. Overall I would highly recommend Ganley Ford West to any of my friends looking for a vehicle. I will certainly recommend Heather as their sales consultant. More