Ken Ganley Ford Parma

Awesome dealership I want to thank the dealership for all they did to make my truck search a pleasant one. By far one of the best dealerships in the state. Everyone from I want to thank the dealership for all they did to make my truck search a pleasant one. By far one of the best dealerships in the state. Everyone from the salesman to the manager to the service manager did a terrific job in making this a great deal. And definitely want to thank Mark Rezzino the salesman for staying in touch and updating me on the truck ur an A plus salesman can't tell u thanks enough. And thank u Frank Kelly and ur service department for putting forth the effort and time to make sure the truck was top notch very much appreciated. More

Excellent Experience - Great to deal with! Starting with Amy, their internet specialist, who was very accommodating and very polite, to Kemmarie, my actual Sales Rep, who was very knowledgeable Starting with Amy, their internet specialist, who was very accommodating and very polite, to Kemmarie, my actual Sales Rep, who was very knowledgeable and pleasant to deal with, then finally Frank, who was also open/direct, which I like - I would have to say my overall experience was excellent. I did not feel pressured, no sales gimmicks, they asked the right questions and seemed willing to please - Kemmarie made me feel very comfortable and has exemplary people skills - a truly nice family-oriented person, to be sure. I purchased a Ford Explorer which they gassed up, detailed, and made sure I understood all the bells and whistles before I left the lot - top notch organization, which starts from the top down and Frank's leadership there make that quite evident. More

Satisfied customer! The staff is very friendly, especially Kemmarie! She's patient, kind, and works hard to get you want you want. I was in and out in a couple hours. I w The staff is very friendly, especially Kemmarie! She's patient, kind, and works hard to get you want you want. I was in and out in a couple hours. I would definitely recommend getting a car from here. More

Exceeded my expectations! I stopped in by chance since I was in the neighborhood. I've purchased my previous (5) vehicles from AutoNation. I walked into Ganley West and was g I stopped in by chance since I was in the neighborhood. I've purchased my previous (5) vehicles from AutoNation. I walked into Ganley West and was greeted by a young lady who was full of energy with a great personality. My intentions were to just look and maybe test drive a vehicle. Instead I traded my vehicle in for a brand new vehicle off the showroom floor. I was completely blown away with the entire staff. It helps when you deal with salespeople who really enjoy what they do! Kemmarie along with her manager Rob made it easy to purchase a vehicle from Ganley West. More

Ed at Ganley supported us in getting into our dream car! We are very thankful for our 2nd experience purchasing a car from Ed Schurdell at Ganley Ford West. With our growing family we needed an option that w We are very thankful for our 2nd experience purchasing a car from Ed Schurdell at Ganley Ford West. With our growing family we needed an option that would support our car seat needs as well as stay within our financial goals. Ed worked with us to make sure that happened! We are beyond pleased with the level of support and simple purchasing process! More

Great customer service My 67 year old non-english speaking mother decided she never owned a vehicle and wanted to buy one. The Lady from Ford was a sweetheart and in a matte My 67 year old non-english speaking mother decided she never owned a vehicle and wanted to buy one. The Lady from Ford was a sweetheart and in a matter of ours made my mother's dream a reality. Thank you so very much. More

Wonderful I walked in, expecting to leave empty handed. I knew my credit was poor. So, I was honest from the start. Kemmarie was a pure delight. She is kind, sm I walked in, expecting to leave empty handed. I knew my credit was poor. So, I was honest from the start. Kemmarie was a pure delight. She is kind, smart and not pushy. I told her what I wanted, and she made it happen. She came very close to what I was hoping for with financing, in fact, the monthly amount was under my budget. This is my 2nd car with this Ganley location. I will be back. With Scott's financial advice, my next car might be a brand new one! Thank you so much! More

Worked hard to get us in our budget We had a great experience with the staff at Ganley Ford West, Our Salesman, John was patient, and got the job done. Well done! We will definitely b We had a great experience with the staff at Ganley Ford West, Our Salesman, John was patient, and got the job done. Well done! We will definitely be back! More

Disrespected My family purchased 2 vehicles and leased one in the past 4 years from this dealership each time from a different sales associate. My last vehicle end My family purchased 2 vehicles and leased one in the past 4 years from this dealership each time from a different sales associate. My last vehicle ended up being a lemon, but what happened between my 2nd attempted repair and 3rd really made me mad. My 5,000 mile vehicle was towed in to the dealership on a Monday and before the tow I made a call to the sales associate to ensure that a loaner will be available. He simply passed the buck saying that he does not do that and I need to talk to service. Service said no. My wife arrived at the dealership before me and asked for a manager. A Mr. Griffith finally gave us a loaner and promised that they should be able to put us in a different lease, but to give them another chance at a repair. We did, and picked up the car on Thursday and it broke down the next day. Friday I talked to Justin Griffith and he said that Ganley will take care of us. The following weeks I sent countless emails and left voicemails with no reply. Mea culpa was that I sent first emails to incorrect address which was corrected and I forwarded them to the correct one. I know that he received them, because he forwarded these emails to the service department. One day, I was lucky enough that he answered the call and promised that he would get back to me. He never did. I tried to reach him daily for two weeks. Finally Ford approved my claim after 30 days and I decided to try Ganley again for a new vehicle, thinking that after being a repeat customer and the issues that I had, maybe they would offer me a great deal. To my surprise, the deal offered on a vehicle was higher than a competitor's that I never bought a car from. I was very very dissaponted in the lack of professionalism from Justin Griffith and the way I was treated. The only people that seemed to care were Frank and Dan in service. I also sent an email to the GM of the dealership and no response whatsover was provided. I felt really sick to my stomach that this dealership had my family's business three times. I know they are in the business of making money, but they need to treat the customer right even after a large purchase like a vehicle. Thank you. More

Nice, smooth and easy I work with Pam and she was very good at what she does and she she was patient and she was very helpful and totally took care of the needs that I had I work with Pam and she was very good at what she does and she she was patient and she was very helpful and totally took care of the needs that I had. More