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Ken Ganley Ford Parma

Parma, OH

4.7
3,298 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 3,298 reviews

October 01, 2020

Traded in our minivan for an Explorer. Happy with the trade in offer for the van and the lease for the Explorer. Adam was thorough and answered all of our questions. Appreciate the great service. More

by ken.surratt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Singer
Oct 02, 2020 -

Ken Ganley Ford Parma responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

September 30, 2020

The service person that helped me was understanding, polite, and professional from beginning to end. He made it a pleasure to for me to have my vehicle repaired there. More

by TMILYONE57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy
Sep 30, 2020 -

Ken Ganley Ford Parma responded

Thank you for choosing Ganley Ford West, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 30, 2020

Walked in thinking, here we go, having to deal with pushy sales people. But to my surprise they were not pushy at all. They helped me to find the exact truck I was looking for and worked with on a price we c More

by MJGALVIN72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Bruno
Sep 30, 2020 -

Ken Ganley Ford Parma responded

Here at Ganley Ford West, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Congratulations on your new vehicle!

September 30, 2020

The staff was very friendly, professional and very helpful. Made me feel very comfortable which is hard to do at a dealership or mechanic shop to me. I will using this shop regularly for my repairs an More

by Danielle Dichter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Sep 30, 2020 -

Ken Ganley Ford Parma responded

We appreciate your business and our team looks forward to serving you again soon!

September 30, 2020

Jeremy Machacek showed excellent customer service. He was knowledgeable, courteous & kind. He answered my questions & concerns to my satisfaction. Excellent dealership. I Give 5 stars More

by Linda L Crabtree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Machacek
Sep 30, 2020 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 29, 2020

Dave is fantastic and made having my car towed a positive experience. I'll be back to Ganley thanks to his and the entire team's service! More

by SARAH O'CONNOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
Sep 29, 2020 -

Ken Ganley Ford Parma responded

Sarah, Thanks for sharing your thoughts about your experience working with Dave here at Ganley Ford West. We appreciate your business and hope to see you again soon!

September 28, 2020

The dealership was clean and the employees were very helpful. We love the car we chose. We are very satisfied in the choice we made. More

by jennneu327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Ken Ganley Ford Parma responded

Jenneu, Thank you so much for your kind words based on your recent experience here at Ganley Ford West, We thank you for taking the time to leave us this wonderful feedback!

September 28, 2020

I went in for a routine oil change. I also asked them to look at my driver's door because it feels like it's sticking but I was told that they don't have anybody on duty on Saturday that could look at that More

by LIBRAROSE73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Sep 28, 2020 -

Ken Ganley Ford Parma responded

Hi, We appreciate your business and our entire dealership team looks forward to serving you for all of your automotive needs.

September 28, 2020

I had a great first time experience. Thank you for repairing my vehicle. Services recommended by the repair tech were valid and appreciated. Th ks again! More

by ceavista
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore, Ashley Neely
Sep 28, 2020 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford West.

September 28, 2020

I was very impressed by this dealership as well as the sales representative. Danny Walker was very attentive, he worked with me to get me the financing as well as the car I wanted even down to my prefere More

by Cindy0657
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Walker
Sep 28, 2020 -

Ken Ganley Ford Parma responded

Thank you so much for choosing Ganley Ford West! Congrats on your new purchase, and let us know if we can be of any more assistance!

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