Ken Ganley Ford Parma

WONDERFUL.. This dealership was incredible, they made my first car buying experience great. everyone was pleasant especially my dealer Ed Schurdell and his Manage This dealership was incredible, they made my first car buying experience great. everyone was pleasant especially my dealer Ed Schurdell and his Managers. They dealt with a lot of my indecisiveness and calmed me down when I didn't find it possible. Everything about them and the dealership is GREAT... 5 stars More

Great experiance They made me feel comfortable almost instantly. So helpful. I was unsure about buying a new car. They walked me through the process. It became easy They made me feel comfortable almost instantly. So helpful. I was unsure about buying a new car. They walked me through the process. It became easy and worry free. More

Wonderfull Everyone was great very friendly helpful went way above and beyond to get me a car Kelly coming to pick me taking to the bank I couldn't believe it Everyone was great very friendly helpful went way above and beyond to get me a car Kelly coming to pick me taking to the bank I couldn't believe it THANKS FOR EVERYTHING !!! More

We will defiantly be back! I recently purchased my Ford Explorer Sport from this dealership and on late Sunday afternoon we found ourselves at Ganley Ford off of Loraine Ave. in I recently purchased my Ford Explorer Sport from this dealership and on late Sunday afternoon we found ourselves at Ganley Ford off of Loraine Ave. in Cleveland. Our salesmen Ed, and the sales manager Mike Hamilton were fantastic. They had our vehicle waiting for us when we pulled on the lot. They were quick and easy with the process, and honestly went above and beyond to make sure we got the best financing, deals, and every rebate they could think of. We literally might as well have stole it! Not only that, but they were down to earth and really just an absolute pleasure to work with. I will defiantly be going back if we ever need to make another purchase. If you're in the area and looking for a vehicle stop in and tell them I sent you. I promise you won't be disappointed. I'm so happy with my Ford Explorer Sport, and I know they will continue to service me even over the life of the vehicle. Just thought I'd share!!!!! More

No title Nothing to add other than the above. This isn't my first rodeo; I've purchased there new Ford Taurus cars in 2000, 2004, 2008, 2010, 2011, 2012, 2013 Nothing to add other than the above. This isn't my first rodeo; I've purchased there new Ford Taurus cars in 2000, 2004, 2008, 2010, 2011, 2012, 2013, 2014, and now 2015. More

2ND PURCHASE CUSTOMER FOR LIFE Great sales reps..great deals and geat service. Buy there u wont be disapointed. After you buy go there for service. Fair pricing and serice and servi Great sales reps..great deals and geat service. Buy there u wont be disapointed. After you buy go there for service. Fair pricing and serice and service dept is the best ive ever delt with. More

Service Department is deplorable I brought my car in far a minor screw replacement that was covered under warranty. After waiting for 2 hours, I was told the part neededvto be ordered I brought my car in far a minor screw replacement that was covered under warranty. After waiting for 2 hours, I was told the part neededvto be ordered. I called when I didnt hear back a week later and was told the part just arrived. I sat for another 2 hours to be told the wrong part had been ordered! After almost a month, I called again after not hearing from service and was told the screw was being painted at the body shop! I never knew a plastic screw needed to be painted. I arrived to find that they had ordered a completely unneeded part and the plastic screw had been in stock in the parts departments all along. I left my carvto be gassed and detailed after all of the trouble and arrived to pick it up and my vehicle was not even there! I have never experienced such terrible service. There is no communication and every person wants to point the blame finger at someone else! Horrible doesn't even describe my experience. I will never go there again! More

First Class Sales Help We found ourselves in unexpected need of a new vehicle - fast. The folks at Ganley Ford West - from the service representative who advised us about ou We found ourselves in unexpected need of a new vehicle - fast. The folks at Ganley Ford West - from the service representative who advised us about our needs and alerted us as to what was currently available, to the sales manager, to our salesman, to the finance person - all gave us their full attention to accommodate our needs. Even though we felt bad that these folks have to work on a Sunday, it was extremely helpful to us in our urgent situation. Everyone was friendly and as helpful as could be. We would have no problem recommending Ganley Ford to friends and family. More

best service,price,staff. This honestly isn't your typical dealership. I have never been to a dealership that actually treats you like more than a paycheck. They answered every This honestly isn't your typical dealership. I have never been to a dealership that actually treats you like more than a paycheck. They answered every question, helped me with any issues without delay. The staff at Ganley Ford West truly does care and helps in every way possible. I actually enjoy going to this dealership. I would not recommend any other place to get a vehicle than here. Thank you again guys!! More