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Ken Ganley Ford Parma
Parma, OH
2,767 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,767 reviews
March 01, 2016
EXCELLENCE Mark Rezzaro and Morgan Didonna over at Ganley Ford West helped our family find a 2010 Grand Caravan with LOW mileage that was just perfect for our fa Mark Rezzaro and Morgan Didonna over at Ganley Ford West helped our family find a 2010 Grand Caravan with LOW mileage that was just perfect for our family! Finding a vehicle can be a big headache, but THANKS to the wonder staff at Ganley Ford West who made our experience nothing but wonderful!!! I greatly appreciate the time that Mark and Morgan put forth on finding a vehicle. They listened to every detail about what we wanted in a vehicle and they went above and beyond to make sure we found everything we asked for. Our family found a new dealership. See you guys in three years!! Thank you again to our new friends at Ganley Ford West!!!! Jessica & Jose More
by Jessica31
Employees Worked With
Mark Rezzaro & Morgan Didonna
February 15, 2016
Best experience ever We were in and out of the dealership in just a few hours with a brand new 2016 Ford Escape. Couldn't be happier with our salesman Mark S. Thank you to We were in and out of the dealership in just a few hours with a brand new 2016 Ford Escape. Couldn't be happier with our salesman Mark S. Thank you to everyone at Hanley ford west. More
by Weldonm
Employees Worked With
Mark Spaziani
February 04, 2016
Short and sweet I'm a bit leary of big car chains but Ganley was a huge surprise. The whole buying process took around two hours and no stone was left unturned. The c I'm a bit leary of big car chains but Ganley was a huge surprise. The whole buying process took around two hours and no stone was left unturned. The car salesman was not overly aggressive and the finance manager was very pleasant. Will definitely buy from them again. More
by ashleylov
Employees Worked With
Morgan Didonna, Mark Spaziani
January 23, 2016
great place to buy a car friendly staff and managers I bought a new 2015 f350, I buy cars every 2 year's for 10 years now and by far the best dealership I worked with. I bought a new 2015 f350, I buy cars every 2 year's for 10 years now and by far the best dealership I worked with. More
by chuck nls landscape
January 17, 2016
Exceptional Service Just as I had done in the past when we needed a newer car, I picked up the phone and called Ruth McMurray! We have been going to Ruth and sending fami Just as I had done in the past when we needed a newer car, I picked up the phone and called Ruth McMurray! We have been going to Ruth and sending family and friends to her for over 20 years! It's hard to find someone that is honest and listens to your wants and needs while giving you the absolute best value for your dollar. This time was no different, we were looking for a Chevy Impala and she found us exactly what we were looking for in a Impala and in the price range we wanted to pay! Ruth always goes above and beyond to make sure we are completely satisfied with our purchase and for that we will always come to her when it is time for someone in our family to purchase a car! More
by hcokeley
Employees Worked With
Ruth McMurray
January 15, 2016
ruth goes the extra mile to keep everyone informed on all paperwork and finance she makes sure you are happy and at ease during all parts of the deal to keep everyone informed on all paperwork and finance she makes sure you are happy and at ease during all parts of the deal More
by good deal
Employees Worked With
ruth
January 14, 2016
The Old Bait and Switch Spoke with salesperson through text for two days. I was very clear what I wanted and was also talking to another Ford dealer that was similar in pric Spoke with salesperson through text for two days. I was very clear what I wanted and was also talking to another Ford dealer that was similar in price. When I sent them the competitive quote gave them the vin for my trade which they already had in thier system as it is leased through Ganley Hyundai. They told me they would beat that price. I repeatedly told them do not waste my time by having me come in if you are not going to honor that price. They said they would do it. My husband went in and the price was 100 more a month with double the down payment they told me. They told me they had an error in thier system with the year of my trade. Mind you they had my information for my trade in the system as well as my vin number. They had no intention of honoring that price they wanted us in the door. I had already passed up a deal with another Ford dealer on the basis that they were going to honor thier quote. Poor business practice that to me ruins any integrity this dealership had with me. I will go elsewhere for my cars from now on. The worst part is I get a Ford discount it should have been an easy sale. More
by no longer a customer
Employees Worked With
January 06, 2016
Very helpful . I went into this dealer just trying to buy a new car within a budget I had set. They went above and beyond to help me meet that goal. It all started w I went into this dealer just trying to buy a new car within a budget I had set. They went above and beyond to help me meet that goal. It all started with a text and moved on to meeting with several friendly people who helped through the whole process until I drove away with my FIRST Ford. They did a great job helping me after I was car shopping for a month. More
by Denfeliciano
Employees Worked With
December 26, 2015
Wonderful Service We had a very satisfying experience at Ganely Ford West. It was fast and Pam was extremely knowledgable about the car we leased. She was also traini We had a very satisfying experience at Ganely Ford West. It was fast and Pam was extremely knowledgable about the car we leased. She was also training Alex. More
by yamahanik
December 10, 2015
Broken promises They won't honor a price they quoted me just a few days ago. After quoting the price I said it was higher than a competitive quote and was first told They won't honor a price they quoted me just a few days ago. After quoting the price I said it was higher than a competitive quote and was first told by a manager they would match it then was told a couple hours later by a salesman they would beat it. Now they won't do either. I feel like I'm being played! This is not good business practice. All they have to do is beat the price like they said they would and I will be there with a check. Just got a call from the general manager who was very rude. More
by Jkrafft
Employees Worked With
Eric Walker, Mike Hamilton, Alec White
