Ken Ganley Ford Parma

How to prep a car for sale I purchased a used van here. The salesman said the van had been serviced/safety checked. When I got the van home and checked it over I found out the I purchased a used van here. The salesman said the van had been serviced/safety checked. When I got the van home and checked it over I found out the high brake light did not work, I replaced the bulb, then I found out the left fog light did not work, I replaced the bulb. Two day later I was driving in the rain, and turned on the rear wiper, which made a clunking noise in its motion, I stopped to check it, the blade was hitting the high stop light lens. It was a 24 inch blade on a back hatch window that takes a 16 inch blade! I have not found any other problems YET, but it makes you wonder what else was done/not done. More

Overall Outstanding experience but This was probably the best buying experience I've ever had. Pam was wonderful and listen to me and what I was looking for. I love my 2018 Ford Escap This was probably the best buying experience I've ever had. Pam was wonderful and listen to me and what I was looking for. I love my 2018 Ford Escape. There are two things I would imporve. (1) The parking lot needs paved. It would improve first impressions. (2) This was the first time I walked in pre-approved from my bank. After providing all my paperwork for financing the waiting game started. I don't know where the disconnect was but my bank did not receive anything for a month. My temporary tags expire August 19th. I was promised the paperwork in my email August 17th, with followup mail of the originals. (I transferred my tags from previous car) I did not receive them nor did I receive a phone call. I called August 18th and was told the title paperwork did not come in for my car but, I could put my old tags on the car as the paperwork had gone through but they did not have them and would have them August 20th. So, technically I will be driving illegally. So, to sum it up, my advice is if you go in pre-approved make sure you follow up everyday to make sure your bank receives the paperwork. More

Very polite staff Our sales man Simon was very helpful and knowledgeable during the whole process of buying our new escape. Very very friendly staff and will continue b Our sales man Simon was very helpful and knowledgeable during the whole process of buying our new escape. Very very friendly staff and will continue business with Ganley West. We love our new escape! More

2018 EcoSport It was my first time leasing a vehicle and everyone that helped me at Ganley Ford West was very friendly and very helpful. I feel Ron did his job and It was my first time leasing a vehicle and everyone that helped me at Ganley Ford West was very friendly and very helpful. I feel Ron did his job and then some . Like he really cares about the people he helps . More

Best car buying Experience My wife and I came in to buy a new car and were met with nothing but top notch service. From the very best salesman ever, Ron, to the financial depart My wife and I came in to buy a new car and were met with nothing but top notch service. From the very best salesman ever, Ron, to the financial department, every step of the process was made simple and virtually painless. I highly recommend Ganley and especially Ron if you’re even thinking about buying a car. More

Tundra purchase Purchased a 2013 Tundra from them while I was in NC. Vehicle was delivered exactly as described and runs and looks fantastic. Simon was great to work Purchased a 2013 Tundra from them while I was in NC. Vehicle was delivered exactly as described and runs and looks fantastic. Simon was great to work with and I wouldn’t hesitate to use them again. More

Simon says Simon and Matt did everything they could to give my wife and I great deal. No dealership came close to the level of service they provided. Even going Simon and Matt did everything they could to give my wife and I great deal. No dealership came close to the level of service they provided. Even going as far as to close the deal last second until 10:30 pm on a moment's notice. I'm very grateful to have our new Ford Edge. My entire family is a Ford family, both my grandpas worked for the company - we will be doing business with this particular dealership again. My 2011 Fiesta is at 115K. I'm going to by my next car here. Hope my wife lets me splurge on the Shelby lol More

Friendly Staff Everyone was extremely helpful, in an accommodating and low pressure environment. Simon was friendly, knowledgeable and personable as our sales agent Everyone was extremely helpful, in an accommodating and low pressure environment. Simon was friendly, knowledgeable and personable as our sales agent; the sales manager, Rob came over and spoke with us, and was very professional and helpful. Scott, in explaining our finance options, was informative and concise. It was a very pleasurable experience in purchasing our vehicle. More

Best team ever!!!! We walked in on a whim after trying several other places, not once did they let us think it was not possible to have a new car! They said they would g We walked in on a whim after trying several other places, not once did they let us think it was not possible to have a new car! They said they would get it done and they did! Ron was our sales guy and he was amazing trying every avenue and found the next option when the first one did not work! Completely the best car buying experience we have ever had, and I will for sure go back. We have never in our lives been able to buy a car from a “grown up lot” and now we own a SUV. One that is only a year old, and not a decade prior. Thank you to the Ganley Ford West team and Ron. More

Friendly service Dezel was friendly and curtious while helping me finalize my decision to buy my truck. He really knows his way around a vehicle in and out. Especially Dezel was friendly and curtious while helping me finalize my decision to buy my truck. He really knows his way around a vehicle in and out. Especially the electronics. More