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Ken Ganley Ford Parma
Parma, OH
2,652 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,652 reviews
May 29, 2009
We made an appointment to look at a specific car. Rick, the salesman that we were supposed to see wasn't there and apparently told no one about the appointment (even though my name was written on the "toda the salesman that we were supposed to see wasn't there and apparently told no one about the appointment (even though my name was written on the "today's appointments" board). The car we wanted was NOT on the lot - another salesman had been driving it to and from work (adding an extra 1,000+ miles) and was interested in buying the car himself. We waited an hour for the car to return with NO apologizes, only to find the car on E for the test drive. In addition, the waiting area that was “stocked with popcorn and water” - wasn't! I changed the water jug and there was a handful of popcorn at best. Passenger side visor was missing, personal effects in the car. After the test drive, I was ready to bargain. I stated my number, only to have the salesman return with NO counter offer. Hello! They didn't want to sell the car – they were saving for the salesguy! I would never return and the dealership or recommend anyone to go there. What a waste of time! More
by sa6592
Employees Worked With
Rick
June 10, 2008
I bought a new 2008 Ford Ranger 4x4 in november of 2007. I bought a new 2008 Ford Ranger 4x4 in november of 2007. i have had multiple problems with it. so many, it would take pages to explain. But, the maj I bought a new 2008 Ford Ranger 4x4 in november of 2007. i have had multiple problems with it. so many, it would take pages to explain. But, the major ones being; 2 blowouts in less than 15000 miles, and the bed liner flew out of the truck at 21000 miles. The loose bedliner flapped in the wind enough, that it scratched the bed rail of my truck, horribly. Ganley ford and the ford motor company have both denied any fault in the matter, and furthermore, has accused me of removeing the bed liner for a new paint job. They have had the truck fo 2 weeks. nothing done. I have contacted the general manager 3 times. no return call. every information i have obtained has been through me calling them. they have not called once until they decided they would not fix it. they told me i could buy some paint and fix it myself. this truck is still under a 36000 mile bumper to bumper warranty. they are very unprofessional, and i am tired of it. consumer protection is handling the caes now. I sincerely hope anyone who reads this will take heed to what i'm saying. More
by jt5542002
Employees Worked With
mike hamilton, (mac) service manager
