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Ken Ganley Ford Parma
Parma, OH
2,652 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,652 reviews
January 04, 2014
Tom Ganley and I are already friends for many years and I met Tom Yeraci throught Tom Ganley. When I met Tom at the dealership, he introduced me Mike Hamilton who handled my purchase with great knowledge of met Tom Yeraci throught Tom Ganley. When I met Tom at the dealership, he introduced me Mike Hamilton who handled my purchase with great knowledge of the F150 I purchased. He answered all my questions and helped me with things I didn't know. Great experience with Mike. More
by jgnew
Employees Worked With
Mike Hamilton
January 04, 2014
Tom was awesome! Great experience! Would definitely recommend Tom Terbrack was professional, friendly, sincere and extremely helpful . I love the Ford Focus that Tom helped me pick out! recommend Tom Terbrack was professional, friendly, sincere and extremely helpful . I love the Ford Focus that Tom helped me pick out! More
by Auntd1
Employees Worked With
Tom Terbrack
January 02, 2014
Ganley West is a family dealership from us, and it's nice to stay in the Ford family. I've had a lot of success with the garage as well. Will definitely come back to Ganley West for future cars. nice to stay in the Ford family. I've had a lot of success with the garage as well. Will definitely come back to Ganley West for future cars. More
by jkirallah07
Employees Worked With
December 30, 2013
I had very positive experience. Nate Ford made my I had very positive experience. Nate Ford made my decision to purchase easy Prompt service. Very Informative.Was allowed to make decision with no pr I had very positive experience. Nate Ford made my decision to purchase easy Prompt service. Very Informative.Was allowed to make decision with no pressure! More
by tamikam76
Employees Worked With
Nate Ford
December 30, 2013
Heather is great to work with. This is my 3rd car from Heather and Ganley. Highly recommend both Heather and Ganley Ford West. Also dealt with the general manager (don't know his name) great experience th Heather and Ganley. Highly recommend both Heather and Ganley Ford West. Also dealt with the general manager (don't know his name) great experience there as well. More
by touchdown33
Employees Worked With
Heather Mancini
December 30, 2013
Nathan came over to assist me immediately upon my arrival and was not pushy. He listened to my needs and answered all my questions without trying to rush me into a decision. He gave me an ample amount of tim and was not pushy. He listened to my needs and answered all my questions without trying to rush me into a decision. He gave me an ample amount of time to test drive the car I selected, so I would be comfortable with my purchase. He was very friendly throughout the entire process including after the sale was complete which was a considerable amount of time after closing, to help me understand all of the features inside the car. Traci in the finance area was also very pleasant and friendly despite the fact that by the time I got to her she should have probably been at home. More
by Har2
Employees Worked With
Traci, Nathan Naylor
October 26, 2013
I have nothing but great things to say about Ganley Ford West! My salesman, Nate Ford, was very helpful, patient, and kept me involved during the entire sales transaction. He didn't pressure me to lease any West! My salesman, Nate Ford, was very helpful, patient, and kept me involved during the entire sales transaction. He didn't pressure me to lease anything that I wasn't interested in. I ended up with a 2013 Ford Edge...LOVE it! The staff even recognized me when I had to come back for my sync training and plates. I never felt like just another customer. Hats off to all the staff that I worked with, especially Mr. Ford, for ensuring customer satisfaction! More
by StaciaDarrell
Employees Worked With
Nate Ford, Nate Ford
April 25, 2013
I shopped for a 2013 Ford Expedition Limited. I bought one the same day but not here! Watch out for these scam artists. The sales person woos you with compliments while the back office runs your credit s one the same day but not here! Watch out for these scam artists. The sales person woos you with compliments while the back office runs your credit score down by submitting to ten different finance companies at once then offers you an artificially inflated interest rate on a loan. Then they use your "less than perfect credit" and "negative equity trade" as a double club over your head and try force you to pay sticker while they are practically stealing your trade-in. The sales manager threatened that the deal was "off the table" if I walked out. He had the nerve to try to tell me that he had to pay Ford $500 to take my loan and that the only reason he was willing to do so was that it was a slow day with mine being the only sale. You can bet they burned my phone up calling me after I left. Ha! Getting to see anything in writing was like pulling teeth. The best deal I was offered was to be financed through Ford Motor Credit at 11.75% interest for 70 months. This bad deal would have ultimately cost me over $90,000 for a car that retailed for $54,000. I went to another Westside dealership and got a great deal and was treated with respect. I financed that deal for 1.9% through Ford Motor Credit! See my review for the dealership that ultimately won my business. Hint, it's a Ford dealership ten minutes away from this one. More
by gcop
Employees Worked With
Pam Koglman, Robert Brown
February 26, 2013
Justin was a great sales person and answered all my questions. He was easy to talk to and explained all my financing options to me. Whenever I have a friend looking for a car, I will be sure to refer questions. He was easy to talk to and explained all my financing options to me. Whenever I have a friend looking for a car, I will be sure to refer them to Justin! More
by Sadieagain
Employees Worked With
Justin
January 18, 2013
I saw a ford explorer on the website and decided to look at it. When my wife and I walked on the lot we were met by George, no complaint there he was helpful. we drove the truck and decided to go for it.... at it. When my wife and I walked on the lot we were met by George, no complaint there he was helpful. we drove the truck and decided to go for it.... let me say this, I know my credit isnt great but the area of the dealer is not a rich area. I gave my infoe and within 5 minutes had a no go unless I put 3000 down... thats just under half btw... never even tried to get finance just no based on score. Sorry for being not good enough for your elite dealership but I did get a car.. at Serpentini... same score.. better dealer and no where near the down payment. So much for trying to purchase locally... Need a car?... stay clear and head to strongsville to Serpentini... More
by JerryK0955
Employees Worked With
George
