Ken Ganley Ford Parma

My Experience at Ganley Ford on Lorain Ave I would like to say "thank you" to Jeff Copley and Mark Rezzano for making my experience at Ganley Ford one of the best days of 2016 for me. I love m I would like to say "thank you" to Jeff Copley and Mark Rezzano for making my experience at Ganley Ford one of the best days of 2016 for me. I love my new car and never thought I would have been able to afford it! The dealership makes you feel like you are part of their family. With no pressure or sense of urgency, something that almost never happens when purchasing a car, I was able to enjoy the experience. Thank you Ganley for such a fun day! More

A fantastic car buying experience at Ganley Ford West! Ganley Ford West made our new car purchase a very relaxing and enjoyable experience. We had to travel out of state to find our specific vehicle so w Ganley Ford West made our new car purchase a very relaxing and enjoyable experience. We had to travel out of state to find our specific vehicle so we were not sure how it would all work out. In the end, we had an outstanding experience that was far better than we had at Lexus and many others. From our initial contact online with Morgan Didonna, they were totally upfront with all information requested and provided excellent pricing right from the beginning. John Minniti welcomed us warmly and really made us feel comfortable. John is very knowledgable and you can tell he really cares about your experience. John quickly gained a handle on our needs and didn't waste any of our time during our visit. I've encountered many car sales personnel who do not know their product at all, but John is superbly knowledgable about the entire product line and the many tech features that new cars have. He was able to translate this to us in an easy to understand manner and took the time to answer every one of our questions with answers that I know I can trust. The rest of the buying process was friendly, efficient and speedy. The finance manager, Tracy Sapienza was very helpful and took time to make sure everything was setup correctly and helped us get a great rate on our financing. I really hope we have an opportunity to do business again with the folks at Ganley Ford West. Based on our experience there, I highly recommend John and the rest of their team. More

I enjoyed everything Ford has done for me Great sales and service. Everyone was very nice. The Dealership was very clean including restroom. If I had any questions they were answered. I always Great sales and service. Everyone was very nice. The Dealership was very clean including restroom. If I had any questions they were answered. I always go to Ganley Ford west, it's a great location. More

Good & Friendly Service I performed a search for several dealerships. I received email response from Morgan with list of cars relating my request. I came into dealership ab I performed a search for several dealerships. I received email response from Morgan with list of cars relating my request. I came into dealership about noon looking for Morgan and was told she was not available and I was referred to a sales man by the name of Ed Schurdell. He was very nice, professional, and patient. I told him I was looking for a car for my niece. The very First car I looked at and took on test drive was first car I liked for my niece. During the test drive I had a good conversation w/Ed where he showed me understanding and compassion for my concerns about getting car for my niece. He gave me all the information I needed to make my decision. I mentioned to Ed my love of Ford vehicles and how I ended up with a Kia...next thing I knew...I was picking out car for myself...and the rest is history....That goes to say ....Ed is a darn GOOD salesman...This Car buying experience was a good one...Thanks to Ed... More

Purchasing Experience The care of the Sales Associate and the Finance Manager was amazing, they made it personal for them and made sure that the car I purchase was reliable The care of the Sales Associate and the Finance Manager was amazing, they made it personal for them and made sure that the car I purchase was reliable, the care and concern let me know that they not only cared for me and made sure I was getting the best. Love them More

Ganley Ford West Majorly Improves in sales department We purchased 2 cars this week from Ganley. It was a great experience. We had a not so great experience a while back, and this time we were pleasantly We purchased 2 cars this week from Ganley. It was a great experience. We had a not so great experience a while back, and this time we were pleasantly surprised. The new GM was very kind, our sales man was great! They really went above and beyond to get us into the cars we wanted at the price we were comfortable with. They did not pressure or push us. It was really refreshing to work w them and not feel taken advantage of. From our sales guy, to the GM, to the finance department everyone was friendly, professional, and laid back. We will 100% be back for future purchases. More

Excellent Customer Service I recently purchased a 2016 Ford Focus on October 1, 2016. My main sales Rep was Scott Frye and I believe I was helped in the finance room by a gentle I recently purchased a 2016 Ford Focus on October 1, 2016. My main sales Rep was Scott Frye and I believe I was helped in the finance room by a gentlemen named Robert OR there was another gentlemen named Scott also. So sorry I didn't catch their last names. All these gentlemen treated me with kindness, all the steps in the purchasing process was explained to me on an easy level where I could understand. Purchasing a car is a huge deal and I always seem to have to go in without my husband or son for whatever reason. (By the way this is my second car purchase from this dealership) and I am extremely nervous. I am glad none of the salesmen rushed me in making a decision. It was in a sense as if they were holding my hand, LOL! I needed this type of attention. I honestly and truly am grateful for the attention given to me. These gentlemen were simply fantastic. I hope they all will still be there when I am ready 5 years from now to get another vehicle. Yes, oh, I am coming back. I also want to give high praise to Morgan Didonna. She listened to my situation and sent me to Scott Frye as my salesman. Thank you Morgan. Thank Ganley Ford West. I really think of all of you as an extended family. God bless you. I love my car. It rides so smooth. It's quiet. My 2012 Ford Focus was totaled in a serious accident on Sept. 14, 2016. When the car was hit, the Ford Sync system immediately dialed 911. Those godsend side airbags saved my husband's life!! Thank you Jesus. The 2012 car is small, but I tell you, that is one of the safest vehicles Ford is making! Great job. Sincerely, ***Even though Kelly Kidd is no longer there, she sold me my first Ford Focus in Dec. 2013. She is the main reason I am Ford customer now. She was so kind and down to earth. Very personable and honest. Thank You Kelly! Mrs. Nedra E. Haymon Cleveland, Ohio More

Amazing Experience I recently purchased a 2016 Ford Flex and couldn't have been happier with my experience at Ganley Ford West. My salesman John Minniti was welcoming an I recently purchased a 2016 Ford Flex and couldn't have been happier with my experience at Ganley Ford West. My salesman John Minniti was welcoming and willing to work with me and my expectations. He wasn't your stereotypical relentless salesman. The entire team was great from John to Mike Hamilton to Scott Engle. I would highly recommend Ganley Ford West to anyone that's shopping for a great experience and reliable car! More