Ken Ganley Ford Parma

Terrific Service! Jessica, the Customer Service Rep. at Ganley West went out of her way to assist me in a very difficult service call that led to the final service I wo Jessica, the Customer Service Rep. at Ganley West went out of her way to assist me in a very difficult service call that led to the final service I would have for now at Ganley since my car's book value was less than the proposed service. I appreciate all the great service I have received and I travel 60 miles to go to Ganley Ford West on Lorain in Ohio City for the all my service since 2011! Thanks again to Jessica she is terrific! More

good but one concern On 11/12/19 I had my car in for its 40,000 mile check up. I have been going here since I bought my car from them in Aug 2013 Services are always ex On 11/12/19 I had my car in for its 40,000 mile check up. I have been going here since I bought my car from them in Aug 2013 Services are always excellent and staff very attentive and clear about what needs to be done. Never had any problems. This visit was the same as to services. But during this visit the person who I was dealing with advised me that I needed 3 new tires (had got one new tire a couple of years back) She suggested I sign up for Ford credit card and would get a refund of $70.00 on the tires, plus other refunds . So right there and then I completed the application for the credit card and was approved. At the end of my visit she gave me the refund information to apply. But when i applied I was informed that I did not qualify as I only bought 3 tires not 4. The problem for me is that I would have shopped around as to price of tires before making a decision to go ahead with new tires if I had known I would not get the $70.00 refund. So not happy about this. More

Friendly people here. Pam K. (Sales) did an extraordinary job answering all questions in detail and thoroughly explaining all aspects of the Explorer I ultimately purchased...she has a strong customer servic job answering all questions in detail and thoroughly explaining all aspects of the Explorer I ultimately purchased...she has a strong customer service focus and I highly recommend her...and the Ganley dealership! More

Ganley west did a great job getting me approved for my dream car. Thank you again and I'll definitely recommend you to my friends and family dream car. Thank you again and I'll definitely recommend you to my friends and family More

Always a pleasure to deal with Ganley Ford West. I have always had a positive experience at this dealership. If an issue did arise it was taken care of immediately and to my satisfaction. always had a positive experience at this dealership. If an issue did arise it was taken care of immediately and to my satisfaction. More

Great Service I have had my car serviced at Ganley Ford West since I purchased it almost 2 years ago. The folks there have been great, fair and honest and have alwa I have had my car serviced at Ganley Ford West since I purchased it almost 2 years ago. The folks there have been great, fair and honest and have always accommodated me with regards to my appointments for service. More

They provided a convenient scheduled maintenance time, saw me on time and had me on my way completely satisfied. They also had my touch up paint ready when I went in for service saw me on time and had me on my way completely satisfied. They also had my touch up paint ready when I went in for service More

great Quick appointment scheduling, I was able to drop the car off in the morning and pick it up afterwork! Perfect and convenient. Everyone was professio Quick appointment scheduling, I was able to drop the car off in the morning and pick it up afterwork! Perfect and convenient. Everyone was professional and friendly, More

The process and everyone was good. But every car I’ve ever bought from every other dealership, the dealership ALWAYS filled the tank full, this time they only filled it to a quarter tank. Makes me wonde ever bought from every other dealership, the dealership ALWAYS filled the tank full, this time they only filled it to a quarter tank. Makes me wonder if they truly cared about customer service or just making the sale. I know it may be petty to some, but it’s the little things like this that set one apart from another. More

Good service I have no complaints at all I would definitely buy here again reasonable great cars at great price I will be back next year definitely buy here again reasonable great cars at great price I will be back next year More