Ken Ganley Ford Parma

Transmission issue under Ford warranty Nick in the Service department is one of the best I've run across in my 35 years of owning cars/trucks. Ganley Ford West is an outstanding dealership Nick in the Service department is one of the best I've run across in my 35 years of owning cars/trucks. Ganley Ford West is an outstanding dealership and one I've recommended to my friends. This isn't my first interaction with Ganley Ford West when it comes to recalls or warranty issues. Each time my experience has exceeded expectations. Very trustworthy and fair! Thanks! More

Great service all the time and in and out in no time at all always feel welcome with the great atmosphere the service writers and manager create will always get my service done here all always feel welcome with the great atmosphere the service writers and manager create will always get my service done here More

The service department is outstanding.....BUT Didn't read my new contract very well....or didn't understand what was happening....or just wasn't expecting to be hosed! I came in to get a new deal Didn't read my new contract very well....or didn't understand what was happening....or just wasn't expecting to be hosed! I came in to get a new deal near the end of my second consecutive lease from Ganley Ford West. There were still two months remaining on my contract. As part of the new lease....and my third consecutive lease with my "trusted friends" (who comes back 3 times if you aren't trusted?) I was required to fulfill my previous lease and AND PAY FOR THE TWO MONTHS I WASN'T USING!!!!!! HERE'S THE FROSTING ON THE CAKE!!!!! SSo a customer I had referred to you came back several months later for his first renewal lease....a second time customer I referred to you and he came back FIVE MONTHS EARLY..... and his five months were .... forgiven? absorbed? erased? I don't know or understand. Well maybe it was this....he shopped around and did find a better deal and brought it to you? Is that the magic formula???? Well you already have the money for my next deal! Congratulations! But there isn't going to be one....with you unless you want to revisit the old transaction and acknowledge my loyalty! And certainly no more referrals. That was a Big Mistake. You can see WHY I am angry???. You just took full advantage of me. I am soooo disappointed. I'm guessing that you probably won't respond to this because I've responded to all your requests for feedback and sometimes I asked questions.....No Followup Whatsoever. I set the bar real low for you. I understand not to expect much except from your incredible service department who bends over backward to help me with anything and everything. If you want to retain me you'll call me or email me or text me or preferably ALL THREE. Waiting....waiting...waiting.... More

AWESOME CAR BUYING EXPERIENCE! I got the car I wanted with the help of my sales man and financing team. I recommend this car dealership for car buying! LaRita I got the car I wanted with the help of my sales man and financing team. I recommend this car dealership for car buying! LaRita More

All was Great.Service and People!Vehicle was done on All was Great. Service and People! Vehicle was done on time and was washed when finished. Will keep coming here for the excellent job they do! All was Great. Service and People! Vehicle was done on time and was washed when finished. Will keep coming here for the excellent job they do! More

Merry Christmas to me! I had no plans to trade my car in for a new car, especially not so close to Christmas. So when Nae from Ganley Ford West called I hesitated but though I had no plans to trade my car in for a new car, especially not so close to Christmas. So when Nae from Ganley Ford West called I hesitated but thought what the heck, let's talk. As soon as I walked in the dealership I knew I wanted the new Escape. Robert and Nae walked me through the process and got me the best deal possible. They made it painless and fun. Yes, fun. 2019 was a tough year for me personally so being able to drive off the lot with my new Escape was the perfect ending to a crazy year. Thanks to all the GREAT people at Ganley Ford West who made my Christmas the best in a long time. Special thanks to Robert Brown and Nae Winston, you both Rock! More

Thank you for your great service. I'm really enjoying the Ford Escort. It is also the first time I’m leasing a car. I look forward to keep leasing and making Ford my only Car Dealer. And recommend everyone I Ford Escort. It is also the first time I’m leasing a car. I look forward to keep leasing and making Ford my only Car Dealer. And recommend everyone I know. Thank you Ford Marisol Cuevas More

Exceptionally fulfilled! All I can say is, one call to Alex, made everything happen. I'm now driving my new Ford!. I highly recommend this Ganley Ford West. Call and ask Ale All I can say is, one call to Alex, made everything happen. I'm now driving my new Ford!. I highly recommend this Ganley Ford West. Call and ask Alex! More

Pleasant Experience I have to say this was the quickest experience I've ever had purchasing a vehicle from a dealership. We agreed to a price BEFORE they ran my credit a I have to say this was the quickest experience I've ever had purchasing a vehicle from a dealership. We agreed to a price BEFORE they ran my credit and they didn't try to sell me a different truck then the one we came in for. Mark was great to work with. I would definitely go back to purchase another vehicle from them. More

1st Scheduled service on my new Ecosport The service was good and they got it done quickly but I was unhappy with the fact that they did not check the tire pressure. I had to inflate them mys The service was good and they got it done quickly but I was unhappy with the fact that they did not check the tire pressure. I had to inflate them myself. More