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Ken Ganley Ford Parma
Parma, OH
2,917 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,917 reviews
February 18, 2020
While they made the necessary repairs, one of the service people quoted me 350 dollar for my exhaust but it wasn’t even looked at yet. The exhaust system was repaired by a sub contractor who only charged 120 people quoted me 350 dollar for my exhaust but it wasn’t even looked at yet. The exhaust system was repaired by a sub contractor who only charged 120. My car wasn’t even taken to the sub contractor till the day after I took it in for service so how did he know how much it was going to cost the day I had it in for service. And almost 600 dollars for labor on parts that cost a little over 150??? I will never have my car serviced there again and to be honest I probably won’t buy my next car there either. More
by Mar1909
Verified CustomerEmployees Worked With
Service department.
February 18, 2020
Easy In Easy Out Oil change and tire rotation was done quickly and without issues., Vehicle was completely checked with no issues noted. Battery , tires, wipers and li Oil change and tire rotation was done quickly and without issues., Vehicle was completely checked with no issues noted. Battery , tires, wipers and lights were verified More
by JOEKOOL99
Employees Worked With
Ashley Neely Service Advisor
February 18, 2020
oil change this time, as always was efficient. Service personnel were professional and courteous. Unfortunately I find the seating in the waiting room is uncom this time, as always was efficient. Service personnel were professional and courteous. Unfortunately I find the seating in the waiting room is uncomfortable for shorter people! More
by BECCAKNAPPE
Employees Worked With
not sure
February 18, 2020
Customer Service Everyone at the dealership was polite and friendly. They explained everything that need to be done in in words that I could understand. I would reco Everyone at the dealership was polite and friendly. They explained everything that need to be done in in words that I could understand. I would recommend Ganley Ford West for any car care anyone needs. More
by Jrhost
Employees Worked With
Service: Nick and Ashley, Mechanic: Nick
February 18, 2020
Always good They always do a good job. The waiting area is comfortable. The people are honest and do a good job. Wish they had a full service wash even at an e They always do a good job. The waiting area is comfortable. The people are honest and do a good job. Wish they had a full service wash even at an extra cost like some of the other Ganley shops do. Don't get me wrong, the external car wash is great and complimentary with the service appointment. Much appreciated! More
by jwm85
Employees Worked With
Ashley Neely
February 18, 2020
Great service with a smile!Always go above and beyond Great service with a smile! Always go above and beyond expectations. Would recomend to everyone. Have been coming here for 15 years and will contin Great service with a smile! Always go above and beyond expectations. Would recomend to everyone. Have been coming here for 15 years and will continue to do so. More
by Hammie_vcf
Employees Worked With
Nick
February 18, 2020
Just an Excellant place to buy a car..Great people from top to bottom..Service department is very accomadating and provides excelkant service especiLly oil changes etc.. top to bottom..Service department is very accomadating and provides excelkant service especiLly oil changes etc.. More
by RJBOLL1
February 18, 2020
Pam and Robert were awesome. They were honest and responsive. They made the whole car using experience a lot easier. They were a big help. responsive. They made the whole car using experience a lot easier. They were a big help. More
by EVELYN.HIGHTOWER
February 18, 2020
I enjoyed working with Ganley Ford on a new lease for an 2020 Explorer. I was ready to leave approximately 4 times but they worked hard for a positive outcome. They reinforced their commitment to my satisfa 2020 Explorer. I was ready to leave approximately 4 times but they worked hard for a positive outcome. They reinforced their commitment to my satisfaction on the day all the paperwork was signed. More
by STAZ32
February 18, 2020
I have had great results from my interactions with the people of this dealership. This is the second Ford Fusion Hybrid I have leased from Ganley West, and the sales and service have both been superb. I people of this dealership. This is the second Ford Fusion Hybrid I have leased from Ganley West, and the sales and service have both been superb. I am only sorry that my dealing with Ganley West will apparently end a year and a half from now due to Ford's inexplicable stoppage of the manufacturing of the Ford Fusion. I will have to go to a Lincoln dealer, I guess. More
by FXCOOK1210
Employees Worked With
