Ken Ganley Ford Parma

I had an excellent experience with the service department. The young lady who took care of me was excellent. Ashely Neely. This is why I continue to bring my car back. department. The young lady who took care of me was excellent. Ashely Neely. This is why I continue to bring my car back. More

Always friendly and courteous when I am having my vehicle serviced there. There is always available appointments to meet my schedule and accommodating waiting room while I wait serviced there. There is always available appointments to meet my schedule and accommodating waiting room while I wait More

The service department is excellent. Although I prefer not to see them so often as I would like my truck to be without need for service, they are great. They provide me with a ride home each time and are not to see them so often as I would like my truck to be without need for service, they are great. They provide me with a ride home each time and are very friendly and helpful. Thanks to them. The clerk that I pay for services is also great. I have had to pick up my truck after hours and they accommodate me every time. More

Ashley was the greatest,got me in and out so quickly,first time at ganley Ford west,and if they employees are as efficient and kind like this young lady then they will have my household business quickly,first time at ganley Ford west,and if they employees are as efficient and kind like this young lady then they will have my household business and I will recommend the store and Ashley to everyone I know. More

Nick was friendly and professional. Service staff did the job well and in a reasonable amount of time. Nick made sure to keep me updated on progress. Highly recommend the service department! job well and in a reasonable amount of time. Nick made sure to keep me updated on progress. Highly recommend the service department! More

Ganley ford is awesome. My number 1 dealership. They are very helpful and friendly. I only trust Ganley with my Vehicle. I will recommend my friends and family very helpful and friendly. I only trust Ganley with my Vehicle. I will recommend my friends and family More

The best sales deal and support I have had yet! After looking at Car Guru's website, I found the SUV I was looking for at a great price but was just a bit out of reach. The dealership is over 2.5 ho After looking at Car Guru's website, I found the SUV I was looking for at a great price but was just a bit out of reach. The dealership is over 2.5 hours away so the "Quick trip in to talk" was not an option. I contacted the dealer ship initially thought Car Guru's and they "they patched me through". With in 12 hours Ganley Ford West's internet manager contacted me and offered her contact information and several times she was available to talk over the phone if I was interested. It was refreshing to have someone acting in a truly professional and to the point manner. Next after some Q&A, she passed me along to Mike R. from the sales team who was always ready to answer any questions. We completed the price negotiation's, which i should mention were short, sweet, and to the point on both sides. We were about $1000.00 off and I was out of options. Then Mike suggested alternative financing when my bank told me they would finance most of the loan but not all. Mike pointed me to Ganley's online financing portal and provided me some needed information to complete the form. the process was Super fast and easy (took literally less than 5 minutes). With in 12 hours (over night so was actually more like 2 hours), I had my approval and the deal was set in motion. Mike was very responsive using both email and text which for me was efficient and handy. We basically completed most of the information sharing over the internet and text. When I arrived at the dealership everything was prepped and ready to go. I was on-site for MAYBE 45 minutes and had the deal completed and keys in hand ready to head home. The dealership provided fairly updated technology, a great and professional internet/sales/and finance team, and a large selection of quality vehicles. I would absolutely buy from them again! Keep up the Good Work! More