Ken Ganley Ford Parma

Great communication and service. I would go back. Internet communication was convenient and regular. Staff was friendly and knowledgeable. Highly recommend. I am very happy with my purchase. Internet communication was convenient and regular. Staff was friendly and knowledgeable. Highly recommend. I am very happy with my purchase. More

Initial new car check Entire staff in service department was friendly and efficient. All work was done in expeditious fashion after being advised as to what was needed. Entire staff in service department was friendly and efficient. All work was done in expeditious fashion after being advised as to what was needed. No problems were encountered. Excellent service department; will certainly recommend!! More

Very Easy Experience We had a very seamless experience with Ganley Ford West while purchasing a 2017 Jetta. They sent detailed videos of the car - inside and out, shared t We had a very seamless experience with Ganley Ford West while purchasing a 2017 Jetta. They sent detailed videos of the car - inside and out, shared the Carfax and answered my numerous questions. Everything was prepped ahead of time for our arrival and the customer service was very good. I greatly appreciate it. More

I appreciate the quick service that received when I appreciate the quick service that received when getting my oil changed! I also love the warm smiles and friendly atmosphere! Thank you much! C I appreciate the quick service that received when getting my oil changed! I also love the warm smiles and friendly atmosphere! Thank you much! Chennille More

Went in for an oil change. From the service writers to the time it took to complete the task was great. The only thing I think some one missed was my rotation of the tires. I used my Ford Pass credit to p the time it took to complete the task was great. The only thing I think some one missed was my rotation of the tires. I used my Ford Pass credit to pay for it. The rotation was suppose to been included in the price. Maybe just an over site. I still need my tires rotated tbuogh. More

Pam was extremely helpful during the entire process. She helped me find the car of my dreams. I have recommended her to my sister as my sister is considering purchasing a Ford Escape when she purchase he helped me find the car of my dreams. I have recommended her to my sister as my sister is considering purchasing a Ford Escape when she purchase her next new car. More

Poor Experience I have bought two new Fords from Ganley, I brought my 2014 Ford Fiesta in for repair, actually I had it towed in, February 2020. I told them in stal I have bought two new Fords from Ganley, I brought my 2014 Ford Fiesta in for repair, actually I had it towed in, February 2020. I told them in stalled on me and I could not get it started and that they engine light came on. I also told them that I heard knocking coming from the fan. They called me and told me that the problem was the water pump and that the fan, needed to be replaced. They charged me 1,000 and on my way home it started stalling again. I got it home and called them and they told me to have it towed back in to them. I told them I wasnt paying for it and they said they would take care of it. They called me back about four hours later and told me it was the engine and that it would cost 7,200.00. I went up there and told them do not do anymore repairs. I took the car home, I went ahead and leased a vehicle, because I was desperate. I think they charged to too much, I am paying 345.00 to Ford credit, was supposed to 36 months and when I looked at my paperwork it was 39 months, which was not supposed to be. I would not recommend this facility to anyone, my car only had 46,000 miles and was paid for. I spent 1,000 for repairs that should not have been because it was the engine. I was not compensated for that. Staff was nice, but not very professional More

awesome customer service, easy online service. very clean and easy to get in and out with out breaking the 6 foot rule. Super friendly and even washed the truck when they were done. THANK YOU very clean and easy to get in and out with out breaking the 6 foot rule. Super friendly and even washed the truck when they were done. THANK YOU More

awesome as always. I have always been treated well by anyone there, but Nick Seminore goes above and beyond each time and this past time Ashley helped with the loaner re I have always been treated well by anyone there, but Nick Seminore goes above and beyond each time and this past time Ashley helped with the loaner return. More

All the work was done as promised and on time. Everyone was very professional and friendly. The car wash at the end was a very nice touch. was very professional and friendly. The car wash at the end was a very nice touch. More