Ken Ganley Ford Parma

What a great experience!!! Marvin or "thecardaddy", was great. He valued my time, listened to what I wanted and made my car buying experience great!. I would highly recommend th Marvin or "thecardaddy", was great. He valued my time, listened to what I wanted and made my car buying experience great!. I would highly recommend that you go and check him out for all of your car buying needs. More

Great Customer Service I walked in the dealership to inquire about a few cars that I might be interested in. My sales rep Marvin "Cardaddy" Lewis was very knowledgeable abou I walked in the dealership to inquire about a few cars that I might be interested in. My sales rep Marvin "Cardaddy" Lewis was very knowledgeable about each vehicle and also made suggestions as to which vehicle may be best for myself and my family. His customer service skills were emaculent. More

It was good experience. It was great experience overall. Angelica helped me out and explained everything very well for me. I will recommended others to work with her in the f It was great experience overall. Angelica helped me out and explained everything very well for me. I will recommended others to work with her in the future. More

Great experience at Ganley Ford West Ganley Ford West in Cleveland, Ohio really did try to make my experience as a buyer as easy as possible. Thanks to my salesman, Mark Rezzano I was abl Ganley Ford West in Cleveland, Ohio really did try to make my experience as a buyer as easy as possible. Thanks to my salesman, Mark Rezzano I was able to travel over 7 hours from NJ to Ohio to make this deal happen. I know people have a hard time trusting others, especially over greater distances and trust me I’ve had my own bad experiences with some dealers over the years, but Mark did pull through in the end and allow me to see there are some decent people still left in this buisness! If you ever happen to go to this dealership I highly recommend asking to deal with Mark Rezzano. More

Very great. The representative was professional and helpful. This dealership was very welcoming and good with assistance. I felt as though I could trust the opinions of my representative even though I just met h This dealership was very welcoming and good with assistance. I felt as though I could trust the opinions of my representative even though I just met her. I would definitely refer someone to them! More

Smooth and informative purchase experience We went into Ganley Ford West with very specific intentions to test drive and price out an Edge and Fusion. After consulting with our salespeople we We went into Ganley Ford West with very specific intentions to test drive and price out an Edge and Fusion. After consulting with our salespeople we were encouraged to take a look at an Escape as well. Our test drive of the Escape was great and Ganley was able to offer significant incentives. Our salespeople, Allen and Angelica, were super informed and extremely helpful in making sure our needs were met. Their friendliness and personalities made what can sometimes be a tense purchase experience enjoyable and successful. When we had to bring our new Escape in for service several days later, they arranged for us to have a new Fusion to use as a loaner vehicle. Nice touch! Couldn't be more pleased with our purchase from Ganley and specifically working with Allen and Angelica. More

Excellent customer service I was very happy with the professional service I received. Angelica answered my questions on the phone and Kemmarie did an excellent job in person. I was very happy with the professional service I received. Angelica answered my questions on the phone and Kemmarie did an excellent job in person. More

FOUND THE PERFECT CAR AFTER DOING INTERNET RESEARCH FOR A NEW/USED CAR & DOING A COMPARISON OF PRICING, FEATURES, COLOR, MILEAGE AND DEALERSHIP LOCATION, THE PERFECT CAR WA AFTER DOING INTERNET RESEARCH FOR A NEW/USED CAR & DOING A COMPARISON OF PRICING, FEATURES, COLOR, MILEAGE AND DEALERSHIP LOCATION, THE PERFECT CAR WAS FOUND. AFTER A AFTERNOON OF EVALUATING THE DECISION, NEGOTIATING THE PRICE, & ARRANGING THE MOST APPROPRIATE FINANCING. THE PERFECT CAR WAS DRIVEN HOME! DANNY WALKER WAS OUR SALES PERSON. BEING VERY BUSY THAT DAY, HE MANAGED TO JUGGLE HIS CUSTOMERS IN A PROFESSIONAL MANNER & CONTINUES WEEKS AFTER THE PURCHASE TO FOLLOW UP WITH QUESTIONS & SOLUTIONS. More

Awesome Service from Kemmarie Kemmarie was excellent. She was friendly and knew the details of the vehicles I looked at while we were looking at them (as opposed to having to go l Kemmarie was excellent. She was friendly and knew the details of the vehicles I looked at while we were looking at them (as opposed to having to go look it up), She listened to me and showed me vehicles I did not originally come to look at, which were appropriate for what I was looking for. This is a Ford dealer and I ended up buying Audi, but if I needed a vehicle they sell at Ganley ford, I'd ask for Kemmarie!! More

Purchase of a new vehicle Kemmarie Robinson made the whole process of purchasing a new car stress free and enjoyable. Kemmarie walked us through the process from greeting to g Kemmarie Robinson made the whole process of purchasing a new car stress free and enjoyable. Kemmarie walked us through the process from greeting to goodbye. Very knowable about the cars we looked at for purchase. Very importantly when she did not have the answer to our questions she immediately found someone who could accurately answer our inquiry. We ended purchasing a very beautiful car at a good rate and enjoyed our time with Kemmarie. I would recommend Ganley Ford West and Kemmarie as a high quality sales person. More