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Ken Ganley Ford Parma

Parma, OH

4.7
2,922 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 2,923 reviews

June 23, 2020

Ford Explorer Staff was very helpful and followed through with everything they said they were going to do, and kept me informed. I appreciate that. It makes life a More

by DUSK217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Jun 23, 2020 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 22, 2020

Good work, fairly priced Never had a bad interaction with them, easy to get in, they’ve also responded quickly to an emergency breakdown in the past. Once I was a bit put off More

by marklongfellow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Jun 23, 2020 -

Ken Ganley Ford Parma responded

Hello Mark, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford West. Please don't hesitate to reach out if you need anything else.

June 19, 2020

Service department is rated the Best I have gone to !!!! I want to Thank the AAA Mechanics that worked on our 2014 Ford Fusion & 2020 Ford Fusion. They have done a Great Job. I also want to personally Thank More

by JASIMONSON74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2020 -

Ken Ganley Ford Parma responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Ganley Ford West!

June 19, 2020

I had a good experience in the sale. The sale was handled professionally I was pleased with the salesman as well. He was knowledgeable of the car I was purchasing More

by Marynativeameric
Recommend Dealer
Yes
Employees Worked With
Jessica Surso
Jun 20, 2020 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford West!

June 19, 2020

Great sales and service. Very pleasant experiences. Great to do business. Very satisfied. Robert and Nick have always taken great care of me. Very prompt and thorough service and sales. More

by Robert Trapp
Recommend Dealer
Yes
Employees Worked With
Robert Smitherman 5 stars+, Nick Seminatore
Jun 20, 2020 -

Ken Ganley Ford Parma responded

Thank you so much for choosing Ganley Ford West, Robert! We appreciate your business. Please let us know if we can be of any more assistance!

June 18, 2020

The sales team was very polite and professional. They worked with me and let me know all the steps during the buying process. Over all a great experience. More

by Fstrepbia
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2020 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 18, 2020

Our experience working with Brandon was very professional from start to finish. I was so impressed with his customer service, in particular his art of communicating with us. He kept us posted along the way. More

by Mariediamond
Recommend Dealer
Yes
Employees Worked With
Brandon Taylor-Mitchell
Jun 18, 2020 -

Ken Ganley Ford Parma responded

Thank you for your business and this review, Marie! We're happy to hear that Brandon was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 16, 2020

Brandon was very thorough and helpful . Called me back when he said he would and kept his word on everything. A pleasure buying a car from him. More

by andyo
Recommend Dealer
Yes
Employees Worked With
Brandon Taylor-Mitchell
Jun 16, 2020 -

Ken Ganley Ford Parma responded

Thanks for your feedback Andy on your recent visit to Ganley Ford West. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience with Brandon. We hope you will continue to enjoy your new vehicle!

June 15, 2020

Good service but not coved compliant I have always had good service at galley but with the civid pandemic I didn’t feel safe with a lot of the employees not wearing masks the girl that wa More

by BUCK3ERS
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Jun 16, 2020 -

Ken Ganley Ford Parma responded

Hello, We're sorry to hear of your experience and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly. Thank you again for choosing Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

June 15, 2020

Accommodated me even though I read the appointment date wrong. Always treated well. Always reliable service. Always have had good treatment done sales Pam and service. More

by kpratt713
Recommend Dealer
Yes
Employees Worked With
Jeremy Machacek
Jun 16, 2020 -

Ken Ganley Ford Parma responded

Hello, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford West.

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