Ken Ganley Ford Parma

Awesome service! Loved the way they helped us! When we needed a car most, they came thru! And our sales rep Allen Kasper was great! Highly recommended them! If you nee Loved the way they helped us! When we needed a car most, they came thru! And our sales rep Allen Kasper was great! Highly recommended them! If you need a car call and speak to Allen he will help you any way possible! More

Excellent Loved my salesman. He was knowledgeable and very kind. I would totally come back to him again and recommend him to others so great. Wow Loved my salesman. He was knowledgeable and very kind. I would totally come back to him again and recommend him to others so great. Wow More

True customer service I am very pleased with my purchase at Ganley Ford, they’ve exceeded expectations in the service department. My salesman Allen Kasper is truly an hones I am very pleased with my purchase at Ganley Ford, they’ve exceeded expectations in the service department. My salesman Allen Kasper is truly an honest and reliable person. He helped my husband and I purchase the perfect vehicle. He took care of us through and through. Nick is service is also a stellar employee. He definitely gives great customer service with a smile! I am glad we chose this dealership. They’re attentive and honest group of men and women! More

Best Experience Ever I had the distinct pleasure of working with Matt Stringer who orchestrated getting us the perfect vehicle with almost no wasted time and aggravation. I had the distinct pleasure of working with Matt Stringer who orchestrated getting us the perfect vehicle with almost no wasted time and aggravation. I had found and idea of what I wanted, and Matt found me EXACTLY what I wanted. He had it shipped in. When it arrived, lacking a few things that it was advertised to have, Matt went out of his way to make sure that everything that was missing was installed at no cost to us. He even gave us a courtesy car while they did the work. William Craft was a relatively new Sales Associate and was an absolute joy to work with. He was friendly and personable. He made the wait a breeze...it was almost like sitting and talking with an old friend. I had my almost 6 year old with me when I bought my car, and William took him to look at sports cars while I chatted with the Sales Manager. My son had fun, and I had a NO pressure buying experience. I loved the experience at Ganely Ford West so much that I brought one of my best friends back the following week to purchase a car. Although I didn't get to work with Scott Engle when I purchased my vehicle, I was there when he worked with my friend. He was fantastic. He explained some tricks in financing and making payments to cut back how much interest is paid. He was personable and took the time to really explain things in a way that A. made sense, and B wasn't pushy. He was informative and easy to work with. I cannot recommend this dealership enough. More

Best Experience!!!! I had an amazing experience at Ganley Ford! Matt was so patient with me to find a car that met all my needs. He definitely went above and beyond my ex I had an amazing experience at Ganley Ford! Matt was so patient with me to find a car that met all my needs. He definitely went above and beyond my expectations. Once I sat in my car I knew that it was the right car for me. Will was so wonderful to work with! This was my first time buying a car, I was so hesitant and nervous going into it but working with Will made me feel like I was buying a car from a friend. He just really helped to ease my mind and make me feel comfortable. I was probably most terrified to go into the financial office, I heard stories at other dealerships about these people trying to sell you things that you don't need. I got into the mind set that I just needed to say no to everything! I go in there and I meet Scott and he was so laid back and did not pressure me into getting anything that I didn't need. He took the time to explain the benefits of getting an extended warranty for my car with all the driving I do. In doing so he explained how I can adjust my payment options to decrease the amount of interest that I end up paying. Even though this was my first experience buying a car, other dealerships that I have been to have not been as amazing as this one. I would recommend everyone I know to buy a car from here! More

Rob and Sherry in service should be reprimanded Have had several issues with Ganley West since purchasing 2018 Ford Fusion in Jan, mostly with Sales. This time, called Service about a recall being r Have had several issues with Ganley West since purchasing 2018 Ford Fusion in Jan, mostly with Sales. This time, called Service about a recall being reported nationally about the potential of stereering wheel coming off due to a short screw in steering column. Sherry was nasty and tried to lie and say it wasn't for 2018 Fusion. Ended up speaking to service mgs Rob, and he was non chalant and saying there was nothing they could do and made no effort to at least order the part to satisfy the recall. I expressed concern about driving a vehicle where potentially the steering wheel can come off in my hands while I'm dropping my 6yr old son off to school and he could basically careless. Guess somewhere along the way, someone forgot to tell them these are customer service positions as well. We got a nice car, but with all the issues we've had with Sales and now Service, almost wish we bought it from another dealership. More

Great service Matt Stringer and The Car Daddy were fantastic! They provided my husband and I with great options, were honest, and we walked away super happy. Matt Stringer and The Car Daddy were fantastic! They provided my husband and I with great options, were honest, and we walked away super happy. More

THe beat Marvin Lewis is a great guy I will recommend him to anybody that’s liking for a car he’s grant at what he does and I’m glad to besiness wit him any ti Marvin Lewis is a great guy I will recommend him to anybody that’s liking for a car he’s grant at what he does and I’m glad to besiness wit him any time I’m looking to by a vehicle More

Best service ever! While buying my first new car I was shown the best service from the Finance guy at Ganley. Marvin really explained every part of my finance package an While buying my first new car I was shown the best service from the Finance guy at Ganley. Marvin really explained every part of my finance package and how everything worked. I really appreciate his honesty and vast knowledge base of finance. I will definitely be recommending and coming back to Ganley More

Great experience!! Looking for a new car can be over whelming, however my experience was great!. All my question were answered and I learned alot. Marvin was knowledgeab Looking for a new car can be over whelming, however my experience was great!. All my question were answered and I learned alot. Marvin was knowledgeable which made it easy I will definitely recommend to my friends and family. More