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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
2,945 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 2,945 reviews

December 12, 2020

They have not answer my credit application loan,even if they not accep my aplication because my credit is not good,they must answer it More

by jov33179
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bolaji Adeyemi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Stringer
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Dec 29, 2020 -

Ken Ganley Ford Parma responded

Thank you for reaching out to Ganley Ford West. We contact each and every customer that we received an online inquiry for by phone, text and email. If you wouldn't mind providing your name and a good number to reach you at so that we can provide you with an outcome, please feel free to contact management directly.

December 11, 2020

I really don't have a single bad thing to say about my experience. Feeling good about my purchase and would recommend to anyone. Great product, great staff. More

by mirandamccarthy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ruper
Other Employees : Daniel Walker
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Dec 14, 2020 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We hope you enjoy your new vehicle, Miranda!

December 03, 2020

I found Ganley Ford West a very friendly place to do business. They went out of their way to find a car that met my preferences and treated me with respect, answering all my questions carefully and kno More

by eileen5simpson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2020 -

Ken Ganley Ford Parma responded

Thank you for sharing your experience with us, Eileen! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

December 01, 2020

AJ,John Roper,and Nick were great to work with..very happy with purchase and will do my future business here.in and out quite quickly..Great place.nice people.good selection. More

by WOLF5101956
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Bruno
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Dec 01, 2020 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 30, 2020

AJ was easy to deal with and prompt with his responses. Dealership was clean, staff all friendly and attentive to our needs. Thanks for the experience. More

by sf366497
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ruper
Other Employees : Brandon Taylor-Mitchell, AJ Bruno
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Dec 01, 2020 -

Ken Ganley Ford Parma responded

Thanks for your feedback on your recent visit to Ganley Ford West. I'm glad to hear that AJ was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

November 25, 2020

My visit was very comforting. Everyone was great to work worth. The suv i an in is very comfortable and great ride. Thanks everyone for there knowledge. More

by IRISHKEVIN1942
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ruper
Other Employees : Ashley Neely, Brandon Taylor-Mitchell
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Nov 29, 2020 -

Ken Ganley Ford Parma responded

Kevin, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Brandon, Ashley, and John here at Ganley Ford West. Congratulations on your new SUV!

November 22, 2020

AJ Bruno is a hard worker, he gets the job done! Found our Sport Explorer in one day with everything on it and more! AJ took care of every detail, including where to have lunch while he finalized the pape More

by KHERIP
Recommend Dealer
Yes
Employees Worked With
AJ Bruno
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Nov 22, 2020 -

Ken Ganley Ford Parma responded

Congratulations on your new vehicle! We are so glad that AJ had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

November 18, 2020

I was very satisfied with my agent he was very helpful in my car buying experience. A.J. Bruno was very knowledgeable about the cars. More

by ThiistothatGasskey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Bruno
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Nov 18, 2020 -

Ken Ganley Ford Parma responded

Thank you! We are happy to hear that A.J. was so helpful. We appreciate you choosing Ganley Ford West and look forward to having you as one of our valued customers for many more years to come!

November 08, 2020

Great staff,really appreciate the kindness that everyone has shown me and my family, also Mark Rezzano just a fo getter and deffinily showes his care for this company plus his customers..., can't say enough More

by Dcnov6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't remember all the names, like I said they are all great
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Nov 09, 2020 -

Ken Ganley Ford Parma responded

We are very happy to hear Mark provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 02, 2020

Great service. AJ and John were awesome and made my experience super easy. Car was ready and clean when I arrived to pick it up. More

by Tayruper1031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Bruno
Report | Print
Nov 02, 2020 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We're happy to hear that John and AJ provided such a great experience. Please don't hesitate to reach out if we can be of any further assistance!

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