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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
2,947 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

8383 Brookpark Rd

Parma, OH

44129

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Showing 2,947 reviews

April 01, 2021

Sales was very helpful & friendly for my 2020 lincon cosairl but the service department was deceiving about my repairs performed on my 08 lincon MKX More

by Maryjoparente
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
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Apr 02, 2021 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and we are sorry to hear that you weren't fully satisfied with your service visit. We will share your comments with our team, and we would be glad to address your concerns in more detail if you wouldn't mind reaching out to us. We hope you will give us the chance to do better next time!

March 30, 2021

Service department was fantastic. Aaron was such a great person to deal with. We will return if there are any further service needs. Honest and fair! More

by Rbacik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron
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Mar 30, 2021 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear Aaron and our service team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 27, 2021

Service was as promised. Staff professional. Questions answered to my satisfaction. Office was well lighted. Employees following safety precautions regarding current conditions. Thanks for the car wash. More

by mfamily5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Report | Print
Mar 28, 2021 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 27, 2021

Great service. In and out quickly. The price was right around where I wanted/needed to be. I've bought my last 3 cars there. More

by GOODDAYMOONSTUDIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ruper
Other Employees : Daniel Walker
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Mar 28, 2021 -

Ken Ganley Ford Parma responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Ganley Ford West!

March 26, 2021

AJ Bruno was awesome. Second time going through him and I couldn’t be happier. He patiently took the time to answer all of my questions during my busy schedule. Excited to work with him in the future. More

by Kwanj12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ruper
Other Employees : AJ Bruno
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Mar 26, 2021 -

Ken Ganley Ford Parma responded

Congratulations on your new vehicle! We are so glad that AJ had the opportunity to work with you and that he could make this a top-notch experience! We hope you enjoy your new purchase, and we look forward to continuing to serve you in the future!

March 25, 2021

I’m impressed with the service center and friendly customer service staff. Prices are responsible. I was kept in constant contact and will return with my vehicles More

by rydermelis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service manager , AJ Bruno
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Mar 26, 2021 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford West. Please don't hesitate to reach out if you need anything else. We're always happy to help!

March 24, 2021

Clean and sanitized showroom restroom service center, the waiting area was cleaned and sanitized while i waited service was fast friendly and courteous. Plus a carwash More

by Road Warrior
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Moga
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Mar 24, 2021 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford West.

March 24, 2021

We are pleased with the experience we had at Ganley Ford West. The staff was friendly, professional, knowledgeable, and made a big purchase stress free. More

by RPETRO4A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Bruno
Report | Print
Mar 25, 2021 -

Ken Ganley Ford Parma responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Ganley Ford West are glad to have you as a customer.

March 23, 2021

I've been coming here 20+ years, Ashley in service was nice. The rest of the staff Were cold and aloof. The mechanic didnt mark the paperwork right, no fluid put in was recorded. Parts I needed wete no More

by Jan/David Forbes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley Neely
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Apr 10, 2021 -

Ken Ganley Ford Parma responded

Hello, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service department didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Apr 10, 2021 -

Jan/David Forbes responded

You can reach me at 216 849-8158

March 15, 2021

Yes I think Mark did a wonderful job for me and my lady he was very kind and the place was nice and clean and we want to thank him More

by Kooc
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2021 -

Ken Ganley Ford Parma responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Mark and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

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