Ken Ganley Ford Parma

I have nothing but great things to say about Ganley Ford West! My salesman, Nate Ford, was very helpful, patient, and kept me involved during the entire sales transaction. He didn't pressure me to lease any West! My salesman, Nate Ford, was very helpful, patient, and kept me involved during the entire sales transaction. He didn't pressure me to lease anything that I wasn't interested in. I ended up with a 2013 Ford Edge...LOVE it! The staff even recognized me when I had to come back for my sync training and plates. I never felt like just another customer. Hats off to all the staff that I worked with, especially Mr. Ford, for ensuring customer satisfaction! More

I shopped for a 2013 Ford Expedition Limited. I bought one the same day but not here! Watch out for these scam artists. The sales person woos you with compliments while the back office runs your credit s one the same day but not here! Watch out for these scam artists. The sales person woos you with compliments while the back office runs your credit score down by submitting to ten different finance companies at once then offers you an artificially inflated interest rate on a loan. Then they use your "less than perfect credit" and "negative equity trade" as a double club over your head and try force you to pay sticker while they are practically stealing your trade-in. The sales manager threatened that the deal was "off the table" if I walked out. He had the nerve to try to tell me that he had to pay Ford $500 to take my loan and that the only reason he was willing to do so was that it was a slow day with mine being the only sale. You can bet they burned my phone up calling me after I left. Ha! Getting to see anything in writing was like pulling teeth. The best deal I was offered was to be financed through Ford Motor Credit at 11.75% interest for 70 months. This bad deal would have ultimately cost me over $90,000 for a car that retailed for $54,000. I went to another Westside dealership and got a great deal and was treated with respect. I financed that deal for 1.9% through Ford Motor Credit! See my review for the dealership that ultimately won my business. Hint, it's a Ford dealership ten minutes away from this one. More

Justin was a great sales person and answered all my questions. He was easy to talk to and explained all my financing options to me. Whenever I have a friend looking for a car, I will be sure to refer questions. He was easy to talk to and explained all my financing options to me. Whenever I have a friend looking for a car, I will be sure to refer them to Justin! More

I saw a ford explorer on the website and decided to look at it. When my wife and I walked on the lot we were met by George, no complaint there he was helpful. we drove the truck and decided to go for it.... at it. When my wife and I walked on the lot we were met by George, no complaint there he was helpful. we drove the truck and decided to go for it.... let me say this, I know my credit isnt great but the area of the dealer is not a rich area. I gave my infoe and within 5 minutes had a no go unless I put 3000 down... thats just under half btw... never even tried to get finance just no based on score. Sorry for being not good enough for your elite dealership but I did get a car.. at Serpentini... same score.. better dealer and no where near the down payment. So much for trying to purchase locally... Need a car?... stay clear and head to strongsville to Serpentini... More

We made an appointment to look at a specific car. Rick, the salesman that we were supposed to see wasn't there and apparently told no one about the appointment (even though my name was written on the "toda the salesman that we were supposed to see wasn't there and apparently told no one about the appointment (even though my name was written on the "today's appointments" board). The car we wanted was NOT on the lot - another salesman had been driving it to and from work (adding an extra 1,000+ miles) and was interested in buying the car himself. We waited an hour for the car to return with NO apologizes, only to find the car on E for the test drive. In addition, the waiting area that was “stocked with popcorn and water” - wasn't! I changed the water jug and there was a handful of popcorn at best. Passenger side visor was missing, personal effects in the car. After the test drive, I was ready to bargain. I stated my number, only to have the salesman return with NO counter offer. Hello! They didn't want to sell the car – they were saving for the salesguy! I would never return and the dealership or recommend anyone to go there. What a waste of time! More

I bought a new 2008 Ford Ranger 4x4 in november of 2007. I bought a new 2008 Ford Ranger 4x4 in november of 2007. i have had multiple problems with it. so many, it would take pages to explain. But, the maj I bought a new 2008 Ford Ranger 4x4 in november of 2007. i have had multiple problems with it. so many, it would take pages to explain. But, the major ones being; 2 blowouts in less than 15000 miles, and the bed liner flew out of the truck at 21000 miles. The loose bedliner flapped in the wind enough, that it scratched the bed rail of my truck, horribly. Ganley ford and the ford motor company have both denied any fault in the matter, and furthermore, has accused me of removeing the bed liner for a new paint job. They have had the truck fo 2 weeks. nothing done. I have contacted the general manager 3 times. no return call. every information i have obtained has been through me calling them. they have not called once until they decided they would not fix it. they told me i could buy some paint and fix it myself. this truck is still under a 36000 mile bumper to bumper warranty. they are very unprofessional, and i am tired of it. consumer protection is handling the caes now. I sincerely hope anyone who reads this will take heed to what i'm saying. More