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Ken Ganley Ford Parma
Parma, OH
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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First I would like to say that Nate "the Great" Ford was truly just that.!! Having been a true Chevrolet man in the past, I have now bought two new Fords and this most recent purchase of a Used R Ford was truly just that.!! Having been a true Chevrolet man in the past, I have now bought two new Fords and this most recent purchase of a Used Ranger for my son could not have been better. Nate Ford was most definitely the reason for my latest buy. In my OPINION he went ABOVE and BEYOND what is normally expected of a sales consultant and I WILL be back...WhooRahhh! More
We have purchased cars there before and come in for service yearly. Good dealership and it has been consistent in good customer service over the years. Will probably go back in the future. service yearly. Good dealership and it has been consistent in good customer service over the years. Will probably go back in the future. More
I went to check on purchasing a new vehicle under a friend's Ford Plan. Had never been to Ganley Ford West. From the minute that I walked in the sales staff and office manager treated me like a custome friend's Ford Plan. Had never been to Ganley Ford West. From the minute that I walked in the sales staff and office manager treated me like a customer, not like a warm body that came through the door. I have had that experience in the past. Shirley, the office manager, was exceptional in assisting me. She introduced me to Heather Mancini. Heather did a very professional job of assisting me, not attempting to force my decision on buying one particular vehicle. I ended up purchasing a used vehicle that I am extremely happy with due to Heather's professionalism and personality. I also was impressed that the general sales manager came out to talk with me, as a person, while I was changing over to my new vehicle from the trade-in. Overall I would highly recommend Ganley Ford West to any of my friends looking for a vehicle. I will certainly recommend Heather as their sales consultant. More
TOM TERBRACK made sure i got the car i wanted. and gave me what i believe was a great deal. he left no detail unattended. He called me when the car arrived at the dealership, and again on the day i picked me what i believe was a great deal. he left no detail unattended. He called me when the car arrived at the dealership, and again on the day i picked it up. To make sure i was completely happy. When i buy another Ford it will be from GANLEY WEST and Tom will sell it to me. I had a great experience at GANLEY WEST and the good people that work there are the reason why. More
pam was very good and personable and attentive too what I was looking for and needed but wasn't pressured too buy or lease I had a 2013 and didn't need too trade or lease but after all the checking and w I was looking for and needed but wasn't pressured too buy or lease I had a 2013 and didn't need too trade or lease but after all the checking and work effort put in and the results that was made I decided too try a lease for the first time in my life --even those I might of been able too use a ford plan the deal was good enough too try the lease.. I thank you for your time and effort put in for this deal appreciate the effort and help also put forth too see if my sister was able too do something but under the circumstance and cost involved too her we were unable too help too much owed on a older vehicles with too many miles (and also thank you roger ) Thanks again and in closing I do like the ford Edge(2014) ever since my youngest daughter shown them too me, roomy(frt and back) and my seats all the way back and tilted handles nice back-up camera is great More
My experience with Ganley Ford West, Inc. Was great in everyway. Awesome staff and made a bid decision feel like nothing. They got me into the carI wanted! everyway. Awesome staff and made a bid decision feel like nothing. They got me into the carI wanted! More
Mr. Ford was extremely friendly and helpful. He was very patient and able to help me get thru the paperwork. I would strongly recommend customers to Ganley Ford West and I would tell them to specifically a patient and able to help me get thru the paperwork. I would strongly recommend customers to Ganley Ford West and I would tell them to specifically ask for Mr. Ford. More
Nate was excellent as always, my mother purchased a car about 2 weeks ago and I was present, the customer service was amazing. I love my FORD TAURUS... they put a bow on the car... I just felt special... t about 2 weeks ago and I was present, the customer service was amazing. I love my FORD TAURUS... they put a bow on the car... I just felt special... thank you for the wonderful experience. .. Heather was also amazing... More
Working with Nate Ford is easy to do. He does not put pressure in shopping and is very courtious and respectful. I would return if I am ever car shopping again. The only hassle is having to create an ac pressure in shopping and is very courtious and respectful. I would return if I am ever car shopping again. The only hassle is having to create an account with DealerRater just to submit this. More
Pam and the Ganley Ford West Sales Team worked with me to find just the car I was looking for and at a price that met the competition. this was an unplanned purchase due to an auto accident and Pam went out find just the car I was looking for and at a price that met the competition. this was an unplanned purchase due to an auto accident and Pam went out of her way to help me obtain a replacement at a right price!! My original car was purchased at Ganley Ford West and this experience was the best so far! And with over 35 years of car buying behind me, that speaks volumes. Keep up the good work and THANKS!!! More